topic Re: Proliant ML350G4 array diagnostic utility log help in ProLiant Servers (ML,DL,SL)

Proliant ML350G4 array diagnostic utility log help

Danijel Baloh — Wed, 13 Sep 2006 03:50:28 GMT

Hi im am currently trying to diagnose and fix a problem involving the above mentioned server,i started ADU and i got the following error:

SCSI Port 1 Drive ID 2 has exceeded the following threshold(s)
Pred failure errors
SOLUTION: Please replace this drive when conditions permit.
SCSI Port 1, Drive ID 2 ... S.M.A.R.T. predictive failure errors have been
detected in the factory Monitor and Performance data. SOLUTION: Please
replace this drive when conditions permit.
SCSI Port 1, Drive ID 2 ... S.M.A.R.T. predictive failure errors have been
detected in the since power Monitor and Performance data. SOLUTION: Please
replace this drive when conditions permit.

Now i was wondering if there is any other way to fix the problem short of having the disk replaced and if there is could some1 point me in the right direction(maybe a link on how to...).
p.s.I have attached ADU log in the post.

Thanx

Re: Proliant ML350G4 array diagnostic utility log help

ramesh_naik_ — Wed, 13 Sep 2006 04:56:45 GMT

Hi Danijel,

# Upgrade the Smart Array 641 Controller firmware as preventative maintenance. The firmware is available here:
http://h18007.www1.hp.com/support/files/storage/us/download/24879.html

# Upgrade the hard drive firmware as preventative maintenance. The firmware is available here:
http://h18023.www1.hp.com/support/files/storage/us/download/21200.html?jumpid=reg_R1002_USEN

# Replace SCSI ID 1, Drive ID 2. Predictive failures do not require further troubleshooting unless there has been recent firmware fixes.

Please note:
We have a predictive failure here.
So it is always better to replace the hard drive before the other hard drives fail which would result in a data loss.

Call HP for the replacement of the drive

Hope this answers!!!!

Regards,
rmn

Re: Proliant ML350G4 array diagnostic utility log help

Danijel Baloh — Wed, 13 Sep 2006 06:39:14 GMT

Thank you for the prompt reply i have ordered the disk and will change it and update the firmware.

May the hw&sw gods be with thou! ;)

Re: Proliant ML350G4 array diagnostic utility log help

ramesh_naik_ — Wed, 13 Sep 2006 08:15:44 GMT

Hi Danijel,

You may want to check this also:
http://forums1.itrc.hp.com/service/forums/helptips.do?#33

Regards,
rmn

Re: Proliant ML350G4 array diagnostic utility log help

Danijel Baloh — Wed, 13 Sep 2006 08:51:17 GMT

Ups did not notice that one :)