topic Drive Array -Array Conbtroller Battery Charge Low in ProLiant Servers (ML,DL,SL)

Drive Array -Array Conbtroller Battery Charge Low

mark Hall_3 — Tue, 31 Oct 2006 06:36:33 GMT

Hi,

I have a really annoying problem with our HP ProLiant ML570 G2, in fact I have three?

The first one which is really worrying is happening on four of these types of Server.

New replacement batteries were fitted, but this hasn't fixed the problem.

The Errors:

Post Error: 1974 - Drive Array -Array Controller Battery Charge Low

Post Error: 1972 - Drive Array Reports Valid Data Found in Array Accelerator

Error: 1787: Drive Array Operating in Interim Recovery Mode

Kind regards

Mark

Re: Drive Array -Array Conbtroller Battery Charge Low

Michael Richter — Tue, 31 Oct 2006 07:23:16 GMT

Post Error: 1974 - Drive Array -Array Controller Battery Charge Low

==> please chekc if latest firmware is on the controller

Post Error: 1972 - Drive Array Reports Valid Data Found in Array Accelerator

==> seems that the server crashes and now write back the data information which are in the write cache from your Smart Array Controller

Error: 1787: Drive Array Operating in Interim Recovery Mode

==> Raid is rebuilding

if u're using Smart Array 6i/64x(x) please be sure to update the firmware at least to 2.48 this will fix the bug, that the batteries doesn't load correctly ;)

Cheers
Mike

Re: Drive Array -Array Conbtroller Battery Charge Low

mark Hall_3 — Tue, 31 Oct 2006 08:24:09 GMT

Thanks.

Do you know where I can get this update, can't find it in the firmware driver section?

Kind regards

Mark

Re: Drive Array -Array Conbtroller Battery Charge Low

Randy1 — Tue, 31 Oct 2006 12:10:18 GMT

Mark,

You can find the F/W updates here:

http://h18004.www1.hp.com/support/files/storage/us/locOsCat/69_55.html

Look for your specific controller: 6i, 641/2, 6400 etc.
I would choose the online version, nice and easy.

Another good link to bookmark:

http://h18004.www1.hp.com/support/files/server/us/index.html

Regards...

Re: Drive Array -Array Conbtroller Battery Charge Low

Tim Jorgenson — Fri, 17 Aug 2007 16:56:17 GMT

I saw this problem if you forget a USB device connected to the usb port such as a thumb drive. Remove the usb drive and all was ok when you rebooted. With USB drive, it would fail to boot and hang after it gave the battery failed to charge/charge low message.

Re: Drive Array -Array Conbtroller Battery Charge Low

TarunJain — Mon, 20 Aug 2007 09:59:47 GMT

Hi,
Download the storage devices update from the following link :
http://h18007.www1.hp.com/support/files/storage/us/index.html

There are three tabs :
1. Product : Smart Array Controller
2. Model :
3. Operating System :

Bookmark the link as you will also found the latest HDD firmwares through it.

hope that will help
Tarun