topic Re: DL 140G3 mouse locking up in HPE ProLiant Servers (ML,DL,SL)

DL 140G3 mouse locking up

Heath Perrett — Tue, 24 Apr 2007 06:22:18 GMT

Fresh build of Windows server 2003 SP2

I am using an integrated HP Keyboard/Mouse and HP KVM switch.

Whenever I reboot the server the mouse is frozen in the centre of the screen, if I unplug the mouse connection and plug in a normal PS2 mouse all is ok.

If I then reconnect the KVM mouse this works normally until I re-boot the server again.

Has anyone else seen this problem or know of a fix?

Re: DL 140G3 mouse locking up

Brian_Murdoch — Tue, 24 Apr 2007 14:40:22 GMT

Hi Heath,

Your problem sounds very similar to this recent posting on the forum.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1107561

There doesn't appear to be confirmation of the solution on this one other than the possibility that the Lights-Out module LO100i firmware upgrade may have caused it.

There were mouse related fixes in firmware V2.12A. If you have this version, you can downgrade to an older version from this link. (Have a look at the history for each update).

http://h18023.www1.hp.com/support/files/server/us/revision/9642.html

You can also load new system BIOS and drivers from here if required.

http://h18023.www1.hp.com/support/files/server/us/locate/69_6264.html

I hope this helps.

Brian

Re: DL 140G3 mouse locking up

Heath Perrett — Tue, 24 Apr 2007 14:44:13 GMT

Hi Brian,

Just found the other thread and posted a reply there as well.

I will certainly take a look at the links to check if downgrading helps.

Thankyou

Heath

Re: DL 140G3 mouse locking up

Heath Perrett — Wed, 25 Apr 2007 09:31:07 GMT

Downgarding the iLo from 2.12 to 2.11 solves the issue with the PS2 mouse not being seen from the KVM

Re: DL 140G3 mouse locking up

Brian_Murdoch — Wed, 25 Apr 2007 11:25:02 GMT

That's a good one Heath.

Thanks for updating the forum.

Regards,

Brian

Re: DL 140G3 mouse locking up

wendling — Fri, 12 Oct 2007 04:55:49 GMT

Hello,
Had the same problem on DL145 G3.
tried upgrade ilo firmw from 2.13 to 2.14a with no success.
Downgraded to 2.10a.. OK now.

Thank's for your help.
Gerard