topic Re: Proliant DL385 G1 ILO Problem in ProLiant Servers (ML,DL,SL)

Proliant DL385 G1 ILO Problem

Intel Server team_1 — Wed, 07 Nov 2007 06:27:40 GMT

Hi All, sorry for the multiple posts...I have a quick question...

I have a DL385 G1 server that when remote controlled, I can see mouse movement..but when I hit the CTRL-ALT-DEL button in the remote control session, nothing happens....This server has no physcial mouse or keyboard installed but doesnt normally cause an issue...

Any ideas

Re: Proliant DL385 G1 ILO Problem

James ~ Happy Dude — Wed, 07 Nov 2007 08:08:40 GMT

Hello intel team,

Refer:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00714289
Does this help ?

Regards.

Re: Proliant DL385 G1 ILO Problem

dms_1 — Wed, 07 Nov 2007 08:12:17 GMT

Try updating the firmware of the ilo:

http://h18023.www1.hp.com/support/files/server/us/download/27327.html

Re: Proliant DL385 G1 ILO Problem

Intel Server team_1 — Wed, 07 Nov 2007 08:30:02 GMT

Hi All, thanks for the posts...the server was already using the latest firmware 1.91..I downloaded again & re-patched just to double check....Problem still exists...

Re: Proliant DL385 G1 ILO Problem

KarloChacon — Wed, 07 Nov 2007 08:59:18 GMT

hi

try this one day help me

apply a previous firmware 1.89
http://h18023.www1.hp.com/support/files/server/us/download/25865.html

check if the issue is resolved. you can let it like that and continue working.
but if you want you can apply 1.91 again

regards

Re: Proliant DL385 G1 ILO Problem

Intel Server team_1 — Wed, 07 Nov 2007 09:24:41 GMT

Thank you for the update, I have downgraded the firmware to 1.89 which made no difference. I have upgraded again to 1.91...still the same..

Re: Proliant DL385 G1 ILO Problem

KarloChacon — Wed, 07 Nov 2007 11:40:21 GMT

I found this

I really dont know if this applies to you. what I mean it says CTRL-ALT-DEL does not work when VM is activated. it is a very old customer advisory I think that issue must be fixed right now but...

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01202146&jumpid=reg_R1002_USEN

regards

Re: Proliant DL385 G1 ILO Problem

KarloChacon — Wed, 07 Nov 2007 11:59:02 GMT

hi

I think this might help because you're telling us there is no keyboard right so...

I found something else you need to force Windows to recognize the keyboard doing some
changes in the registry

Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters
Value: Headless
Type: REG_DWORD
Data: 0x1 (Allow hotplugging a PS/2-style keyboard. To disable this feature, set the data value to 0.)

information here:

http://support.microsoft.com/?kbid=262798
Regards

I hope this can help you

Re: Proliant DL385 G1 ILO Problem

KarloChacon — Thu, 08 Nov 2007 03:33:54 GMT

hi

I never ask for a feedback when I provide an answer but I very curious about this issue and the result from my last suggestion or any other way you fixed it

regards