topic "Non-System disk or disk error. replace and strike any key when ready" in ProLiant Servers (ML,DL,SL)

"Non-System disk or disk error. replace and strike any key when ready"

timeiu79 — Fri, 16 Nov 2007 12:04:28 GMT

One of our DL580 G2 Servers started displaying this error last night. It was working fine until then, but now will not boot. It has 2 72.8GB HD's mirrored. The server was on, but no HD lights were on for both drives. I pulled one of the drives and re-seated it, and now the top arrow light is solid, but no other lights on either drive. Inside the server I do not see any amber diagnostic lights. Any ideas?

Re: "Non-System disk or disk error. replace and strike any key when ready"

James ~ Happy Dude — Fri, 16 Nov 2007 13:08:29 GMT

Hello,
Do you have any USB device connected to the server ? Check Boot controller Order & boot order.

Regards.

Re: "Non-System disk or disk error. replace and strike any key when ready"

Víctor Cespón — Fri, 16 Nov 2007 13:20:48 GMT

Check during POST if you can see the Smart Array 5i message, and if after that it dectects the disks and a logical drive.
If the disks do not have the central LED on, that means that they cannot communicate with the Smart Array.
Booting with the SmartStart CD will let you see what ir detects from ACU and run a diagnosis.

Re: "Non-System disk or disk error. replace and strike any key when ready"

timeiu79 — Fri, 16 Nov 2007 13:24:08 GMT

No USB devices attached.

Boot Controller Order:
1. PCI Embedded Raid Mass storage controller
2. Compaq integrated PCI IDE Controller

Boot order:
1. CD
2. Floppy
3. Hard disk
4. NIC

Re: "Non-System disk or disk error. replace and strike any key when ready"

timeiu79 — Fri, 16 Nov 2007 14:14:55 GMT

Ok, I booted with Smartstart, and ran ACU. I'm getting the an error saying there are no supported controllers found on the system.

Re: "Non-System disk or disk error. replace and strike any key when ready"

James ~ Happy Dude — Fri, 16 Nov 2007 14:25:06 GMT

Which controller are u using ? Is there a BBWC connected ? If so Take it off, wait 5 mins & reboot. Also, If its a PCI Controller ... You may try reseating it.

Regards.

Re: "Non-System disk or disk error. replace and strike any key when ready"

timeiu79 — Fri, 16 Nov 2007 16:23:02 GMT

Which controller are u using ? Is there a BBWC connected ? If so Take it off, wait 5 mins & reboot. Also, If its a PCI Controller ... You may try reseating it.

Regards.

It's using the 1st controller, I believe. I disconnected the BBWC and reseated it. Are you saying to remove the BBWC and reboot it without it connected at all?

Re: "Non-System disk or disk error. replace and strike any key when ready"

Víctor Cespón — Sat, 17 Nov 2007 04:12:01 GMT

Just what I suspected, SmartArray "kaput". In this model it's integrated on system board. Contact HP technical support to request a motherboard replacement.

Re: "Non-System disk or disk error. replace and strike any key when ready"

timeiu79 — Sun, 18 Nov 2007 20:15:06 GMT

Contacted HP support and determined it was in fact the controller, which is integrated :( So, I ordered a PCI controller for $270 rather than getting a new system board for around $1200. Thanks everybody for your help.

Re: "Non-System disk or disk error. replace and strike any key when ready"

MMAli — Wed, 10 Nov 2021 08:25:32 GMT

Was there any data loss ?

I am facing same issue with one of my DL380 G7 server. If i change the conroller will there be data loss ?

Re: "Non-System disk or disk error. replace and strike any key when ready"

Marc6 — Thu, 11 Nov 2021 13:17:57 GMT

Same here since 2 days. We tried to replace the broken disks but no changes. TheY were not exactly the same type so I ordered new original ones and I am waiting for those to arrive. The error occured on a HP Proliant DL380 G7.. Please share any info and/or solution. I will post the result when the new disks arrive.