topic Re: "Drive Array Controller Failure (Slot 0)" error on DL380 G4 in ProLiant Servers (ML,DL,SL)

"Drive Array Controller Failure (Slot 0)" error on DL380 G4

ynotravid — Thu, 14 Feb 2008 00:40:26 GMT

Errors (these errors were logged within 1min of each other:
1. "Drive Array Controller Failure (Slot 0)" - Insight Management Logs.
2. "Too Many runtime ECC errors on:
Array Controller in slot 1.
Controller restarted without SIMM." - Event Viewer

Server:
DL380 G4
2+1 72GB SCSI HDD's (RAID 1) attached to onboard SCSI (firmware ver 2.36)
4+1 300GB SCSI HDD's (RAID 5) attached to 6400 SCSI card

History:
3 months ago I had the battery on a 6400 SCSI card die; replaced it; things were good.
2 weeks ago HDD goes bad on onboard controller; replaced it; things were good for 2 days.
Now I am getting the two errors stated above.

Question:
I am starting to worry about this production machine. What more can I do to diagnose possible problems with the controllers on this machine? I found the errors in the logs but the Insight diagnostics tool reports no errors.

Re: "Drive Array Controller Failure (Slot 0)" error on DL380 G4

juan quesada — Thu, 14 Feb 2008 02:01:32 GMT

Hi,

Could you please Run an ADU report (Array diagnostic utility) and attach the *.zip file

Is to diagnose the Storage Subsystem

thanks

Re: "Drive Array Controller Failure (Slot 0)" error on DL380 G4

ynotravid — Thu, 14 Feb 2008 15:48:08 GMT

Yeah, should've included this before...

Re: "Drive Array Controller Failure (Slot 0)" error on DL380 G4

KarloChacon — Sun, 17 Feb 2008 16:52:37 GMT

hi

my recommendation:

check the controller, reseat the controller.
check cables.
try updating the firmware

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3288132&prodTypeId=15351&prodSeriesId=397634&swLang=8&taskId=135&swEnvOID=1005#2913

also see this

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1151578&admit=109447626+1203266579942+28353475