topic Re: Insight Diagnostic result - hard disk failed in ProLiant Servers (ML,DL,SL)

Insight Diagnostic result - hard disk failed

jonathan margaja — Thu, 28 Feb 2008 10:32:30 GMT

Hi,
When i run insight Diagnostic i got an error
Hard disk failed, 4 of 5 hard disk failed. i already replace failed hard disk, replace back plate...but same problem.
Please help...

Thanks!

Ref: OS - windows 2003 standard edition
Server - ML350 G5 Series
Ram - 4gb
Smart Array E200i
Hard disk - 5 x SAS 80gb 10k

Re: Insight Diagnostic result - hard disk failed

Shiraj Fernando — Fri, 29 Feb 2008 12:31:12 GMT

Can you save the test report generated by Insight Diagnostics and post it as an attachment ?

Regards,
Shiraj.

Re: Insight Diagnostic result - hard disk failed

KarloChacon — Sat, 01 Mar 2008 03:21:03 GMT

hi

also attached Array diagnostics utility

Regards

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Sat, 01 Mar 2008 06:29:06 GMT

Hello,
Please see attachment file.
(Insight Diagnostic Result - Hard Disk Failed)

Thanks!

Regards,

Re: Insight Diagnostic result - hard disk failed

KarloChacon — Sun, 02 Mar 2008 05:20:04 GMT

hi

First thing I can see is:

you got a very very old HP insight Diagnostics version 7.5 (May 2006)

so my recommendations are:

update Proliant Support Pack which will update controller driver, insight diagnostics tool and Array Diagnostic utility.

http://tinyurl.com/ypakpm

and after that run Firmware CD (this is for the controller)
http://tinyurl.com/2v8lpg

and also update HDDs firmware if it is applicable
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01296286

Do this run HP insight Diagnostics again also Array Diagnostic Utility and post Both again in case you got the error again

I'll be waiting for the results

regards

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Mon, 03 Mar 2008 00:53:12 GMT

Hi,
Is there any possible to my server not to boot-up after all this update?
Thanks!

regards,

Re: Insight Diagnostic result - hard disk failed

KarloChacon — Mon, 03 Mar 2008 01:06:27 GMT

hi

those are 3 steps
PSP (Proliant Support Pack)
Firmware CD
and Firmware for HDDs if applicable(it depends on HDD Model)

something else -> PSP all the time ask for rebooting...

----
ok try this workaround

1. install Insight Management Agents
http://tinyurl.com/2gwdw8

2. HP Insight Diagnostics Online
http://tinyurl.com/yvkw7c

3. Driver e200
http://tinyurl.com/yo3vok

3. dont reboot even if the applications ask for that

4. and run diagnostics again

let me know the results

regards

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Mon, 03 Mar 2008 03:03:38 GMT

helo,

ok, i will try this as soon as i downloaded all necessary updates...by the way, is this problem(hard disk failed) can cause the server to run slowly?

Thanks.

Regards,

Re: Insight Diagnostic result - hard disk failed

KarloChacon — Mon, 03 Mar 2008 03:07:32 GMT

hi

that's what I wanted to ask you if you were having issues I mean you see that Insight says several "HDDs failing"

any other issue?
regards

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Mon, 03 Mar 2008 06:15:34 GMT

hi,
actually i run the insight diagnostic report coz our server is running slowly on the network. i know it has a lot of devices involve(network,viruses etc.) but i just want know if that error message is causes server to run slowly.

Thanks.

regards,

Re: Insight Diagnostic result - hard disk failed

KarloChacon — Mon, 03 Mar 2008 06:32:09 GMT

hi

for slow networking you can try, some advices are:
1. disable TOE / RSS in network configuration utility

2. disable TCP chimney - RSS
http://support.microsoft.com/default.aspx?scid=kb;EN-US;927695
http://msexchangeteam.com/archive/2007/07/18/446400.aspx

3. check speed is automatic both ends (server - switch)

regards

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Tue, 04 Mar 2008 01:29:34 GMT

hi karlo,
i am trying to download ProLiant Support Pack for Microsoft Windows Server 2008 from hp website since yesterday, there is an error occur when the download is in 99%complete "fp.hp.com terminated, connot save download",i just wonder why...the file is only 95.2mb but cannot be downloaded, while the firmware support is about 555mb and i successfully downloaded. i don't know where is the problem...do you have alternative site to download this file?
Thanks.

Regards,

Re: Insight Diagnostic result - hard disk failed

Blazhev_1 — Tue, 04 Mar 2008 14:34:14 GMT

Hi,

clear the IML. As far as I know, everytime you run Insight diags, it checks first the IML for errors. If the HDD do not have the Fault LED(red) on, then this is a false message.
Update the Firmware of the HDD too, it can be "incompatible" with the conroller's firmware & try to make the test with the a current version of Smartstart.

Pac

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Mon, 17 Mar 2008 05:26:06 GMT

hi,
i tried to install all the updates (Insight Management Agents 7.91.0.0,Diagnostic Online 8.0.0.2587,Smart Array SAS/SATA Controller Storport Driver 6.10.0.32,HP Array Diagnostics Utility 7.85.16.0,HP System Management Homepage 2.1.10.186,HP Version Control Agent 2.1.9.791 etc.) after that i run the Insight diagnostic and still i got an error "Controller has reported a critical performance threshold error on this drive",
"Drive has reported a DST error"...did i miss something to update?

Please help...

Regards,
jonathan

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Mon, 17 Mar 2008 05:28:11 GMT

hi,
please see attachment file for the error message.
Thanks.

regards,
jonathan

Re: Insight Diagnostic result - hard disk failed

KarloChacon — Mon, 17 Mar 2008 09:51:54 GMT

hi

well that is not the whole report

did you install the whole proliant support pack?

did you update also HDDs and controller firmware?

would you mind uploading a array diagnostic utility report too?

regards

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Tue, 18 Mar 2008 08:25:13 GMT

hi,
Please see attachment file for acu report.
Thanks!

REgards,

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Tue, 18 Mar 2008 08:25:30 GMT

hi,
Please see attachment file for acu report.
Thanks!

REgards,

Re: Insight Diagnostic result - hard disk failed

jonathan margaja — Tue, 18 Mar 2008 08:26:40 GMT

hi,
Please see attachment file for version control agent report.
Thanks!

REgards,

Re: Insight Diagnostic result - hard disk failed

KarloChacon — Tue, 18 Mar 2008 15:03:02 GMT

hi

I meant the array diagnostic utility report (ADU) that was the ACU you uploaded it

I can see you have that tool too I saw it in version control agent screenshot

you open that utility so I can check firmware for your controller and HDDs

regards