topic psp 8.00a errors after install in ProLiant Servers (ML,DL,SL)

psp 8.00a errors after install

Tammy White — Sun, 09 Mar 2008 02:40:01 GMT

I installed PSP 8.00a on my DL360 server. I now get a system error: "HP Insight Foundation Agents service terminated unexpectedly. It has done this 1 time(s)."

This occurs on restart. I can start the service manually without error. FYI: The service is to set to start automatically.

Anyone else having this problem?

Re: psp 8.00a errors after install

KarloChacon — Sun, 09 Mar 2008 03:38:54 GMT

hi

so you're using Windows 2008 / 2003?
DL360 G5, G4, ...?
that is pop up window? or a Event viewer (event id - source)?

what if you uninstall HP Insight Foundation Agents(IFA) from Add/Remove Programs?

- uninstall IFA
- restart SNMP service
- reinstall IFA
- restart SNMP service (in case is needed)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121486&prodNameId=3288144&swEnvOID=4022&swLang=8&mode=2&taskId=135&swItem=MTX-b82a070541954f7d851e082c6b

regards

Re: psp 8.00a errors after install

Tammy White — Mon, 10 Mar 2008 16:45:33 GMT

Thanks for the response.

I am running Windows 2003 on a DL380 G4 server. I has previously said it was a DL360. It is reporting the error on both a popup window and in the event logs.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 3/9/2008
Time: 6:30:42 PM
User: N/A
Computer: KSWANAB1
Description:
Faulting application cqmghost.exe, version 8.0.0.0, faulting module cpqperf.dll, version 8.0.0.0, fault address 0x000035bc.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 71 6d ure cqm
0018: 67 68 6f 73 74 2e 65 78 ghost.ex
0020: 65 20 38 2e 30 2e 30 2e e 8.0.0.
0028: 30 20 69 6e 20 63 70 71 0 in cpq
0030: 70 65 72 66 2e 64 6c 6c perf.dll
0038: 20 38 2e 30 2e 30 2e 30 8.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 33 et 00003
0050: 35 62 63 5bc

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 3/9/2008
Time: 6:30:42 PM
User: N/A
Computer: KSWANAB1
Description:
The HP Insight Foundation Agents service terminated unexpectedly. It has done this 1 time(s).

I did as you suggested, uninstalling and reinstalling with no luck.

I back reved to PSP 7.91 and all errors went away.

Re: psp 8.00a errors after install

Dana Racine 1 — Sat, 29 Mar 2008 22:06:24 GMT

I am having the same exact problem. I have installed it on a clean DL380 G5 server running fresh install of Windows Server 2008, SNMP installed with Read/Write Community String in place, and same error. Don't get it all the time, seems to be hit or miss on reboot mostly. PSP 8.0 in use; have to use this version due to Windows Server 2008 support. Anyone from HP? Please advise (note the driver event at same time - but no hardware changes occurred to the system whatsoever)

Event Name: BEX64
Response: None
Cab Id: 458143956
Problem signature:
P1: cqmghost.exe
P2: 8.0.0.0
P3: 47962e59
P4: CPQPERF.dll
P5: 8.0.0.0
P6: 47962e5b
P7: 0000000000006363
P8: c0000409
P9: 0000000000000000
P10:

Event Name: PnPGenericDriverFound
Response: None
Cab Id: 0
Problem signature:
P1: x64
P2: PCI\VEN_1002&DEV_515E&SUBSYS_31FB103C&REV_02
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
"
Information 3/29/2008 6:50:16 PM Windows Error Reporting 1001 None "Fault bucket 186539837, type 5
Event Name: BEX64
Response: None
Cab Id: 0
Problem signature:
P1: cqmghost.exe
P2: 8.0.0.0
P3: 47962e59
P4: CPQPERF.dll
P5: 8.0.0.0
P6: 47962e5b
P7: 0000000000006363
P8: c0000409
P9: 0000000000000000
P10:

Re: psp 8.00a errors after install

Jeremy Peake — Tue, 01 Apr 2008 15:15:12 GMT

Same exact problem here. Win 2k3 R2 x64, DL 360 G5, PSP 8.00a

removed, reboot, reinstall, same issue

Re: psp 8.00a errors after install

Atis — Fri, 04 Apr 2008 07:28:50 GMT

I have an exact the same problem.

Configuration:
HP ProLiant DL360 G5, PSP 8.00A, Windows 2003 Standard SP2 (+ SharePoint Portal 2003/2007).
BTW: works well on ProLiant DL320 G2, W2K3StdSP2)

After installing, reinstalling (HP IM Agents) or restarting (SNMP service) service "HP Insight Foundation Agents" is running just for approx. 2min and then stops with the following errors:

Log: System
Type: Error
User: N/A
Source: Service Control Manager
Category: None
Event ID: 7034
Description:
The HP Insight Foundation Agents service terminated unexpectedly. It has done this 2 time(s).

Log: Application
Type: Error
User: NT AUTHORITY\SYSTEM
Source: VsJITDebugger
Category: None
Event ID: 4096
Description:
An unhandled win32 exception occurred in cqmghost.exe [5916]. Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no user is logged on.

Check the documentation index for 'Just-in-time debugging, errors' for more information.

(if I log into console - this won't be logged; popup window instead)

Few minutes later:

Log: System
Type: Warning
User: N/A
Source: Foundation Agents
Category: SNMP Agent
Event ID: 1806
Description:
Component: Foundation SNMP Agent
Error: The Foundation SNMP Agent service is not running.
Cause: The agent has determined that the Foundation Agent service is not running. Stop the SNMP service and restart the Foundation Agents service. If the error persists, reinstalling the Management Agents may correct this error.

Any ideas? Shall I roll back to PSP v7.91?

Re: psp 8.00a errors after install

sandeep_raman — Fri, 23 May 2008 14:32:55 GMT

control panel - hp management agents - move performance monitor to inactive

Re: psp 8.00a errors after install

Jens Ey — Fri, 30 May 2008 12:10:43 GMT

Great! That seems to do it!

Thanx

Jens