topic Re: HP Version Control Agent in ProLiant Servers (ML,DL,SL)

HP Version Control Agent

Eric Sabo_1 — Wed, 12 Mar 2008 22:52:11 GMT

HP Version Control Agent 2.1.10.800 (cp008277.exe) will not install on my Windows 2003 Server which is a Proliant ML 350, I am getting an error with ntdll.dll. Has anyone ever ran into this before?

Re: HP Version Control Agent

juan quesada — Wed, 12 Mar 2008 23:45:51 GMT

Hi,

ML350 G1? If so use http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=327479&prodNameId=342588&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-7481b133ab484907873bc5d017

or

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=327479&prodNameId=342588&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-UNITY-I24475

Re: HP Version Control Agent

Eric Sabo_1 — Wed, 12 Mar 2008 23:47:27 GMT

Tried that and it will not install or work.

Re: HP Version Control Agent

juan quesada — Wed, 12 Mar 2008 23:49:03 GMT

did you unistalled the existing one before you install the new?

Re: HP Version Control Agent

Eric Sabo_1 — Wed, 12 Mar 2008 23:49:56 GMT

I can't because it is not showing up in the add/remove programs.

Re: HP Version Control Agent

juan quesada — Wed, 12 Mar 2008 23:51:58 GMT

have you tried to install the entire PSP?

Re: HP Version Control Agent

Eric Sabo_1 — Wed, 12 Mar 2008 23:54:22 GMT

Yes, this is how I first discovered that the version control agent didn't load during the PSP 8 install.

Re: HP Version Control Agent

juan quesada — Thu, 13 Mar 2008 00:00:38 GMT

are you running ProLiant Servers Running Microsoft Windows Server 2003 Web Edition or Windows Server 2003 with Citrix Presentation Server 4.0

Re: HP Version Control Agent

KarloChacon — Thu, 13 Mar 2008 00:11:37 GMT

hi

well it seems a ml350 g5? am I right?

"I am getting an error with ntdll.dll. Has anyone ever ran into this before?"

how are getting that error? event errors? logs?
when you install PSP? or when you install only the Version Control Agent?

did you tried uninstalling all HP Software (Add/remove programs) and install PSP 7.91? after that you can try 8.0 again

regards

Re: HP Version Control Agent

Eric Sabo_1 — Thu, 13 Mar 2008 08:34:31 GMT

the server is a ML350 G3.

when I go to try and install I am getting the ntdll.dll error in my application log. The service then in turn will not start at all. PSP 8 is totally installed on the server except for the version control part. Add/Remove does not give me an option to remove version control. I do have a call into HP support they haven't been able to help either.

Re: HP Version Control Agent

KarloChacon — Thu, 13 Mar 2008 22:22:37 GMT

hi

and my recommendation before uninstall all you have and install PSP 7.91 just to check if you get the same issue

regards

Re: HP Version Control Agent

Eric Sabo_1 — Fri, 14 Mar 2008 10:07:58 GMT

That is my problem because it does not show up in the add/remove programs to uninstall it. How does one remove it manually?

Re: HP Version Control Agent

KarloChacon — Fri, 14 Mar 2008 17:17:03 GMT

so

try installing PSP 7.91 without uninstalling and check the results

regards

Re: HP Version Control Agent

KarloChacon — Fri, 14 Mar 2008 22:48:43 GMT

hi

another workaround that you can try is

in PSP 8.0, 7.91, 7.90 there is a file extension .cmd

something like bp000380.cmd for example (this is for PSP 8.0)

try running that file and let us know

regards

Re: HP Version Control Agent

Blazhev_1 — Sat, 15 Mar 2008 00:16:39 GMT

Hi,

can be that the SUM GUI relies on ntdll.dll.
You can try to run

"setupc cp00xxxx.exe"

or

"hpsum /c cp00xxxx.exe /f:software"

This is a command line install only of this component...the 1st one shouldn't rely on SUM, but not sure(was available method before SUM was developed).

Pac

Re: HP Version Control Agent

mark q — Fri, 28 Mar 2008 12:19:17 GMT

I'm getting the same error, cannot uninstall and cannot downgrade to 7.91 because the vcagent is listed as being installed by hpsum.

has anyone got a fix for this? I really need to get this resolved too.

Re: HP Version Control Agent

Sergei Sherbin — Tue, 01 Apr 2008 14:42:25 GMT

Don't have a solution yet, but I'm running into a very similar problem with the VCA in PSP 8.0a on a Proliant DL360 G3. I was attempting a PSP update from 7.5 to 8.0.

Tried to run the full PSP 8.0a update from the System Management Homepage on the remote server. All seemed to install OK. After rebooting the server, the VCA refuses to start.

It's odd because I've had 5-6 successful PSP updates to 8.0a on other Proliant servers.

Re: HP Version Control Agent

KarloChacon — Tue, 01 Apr 2008 18:06:38 GMT

hi
maybe that's why a lot of people are having issue with version control agent
HP recommends when a server needs to update PSP doing it consequentially I mean 7.5 -> 7.7 -> 7.9 -> 8.0

not going to 7.5 to 8.0 or 7.7 to 8.0

check customer advisory it is not the same issue but any similar behavior can be cause by doing that

Version Control Agent (VCA) for Windows Software Fails to Upgrade when the ProLiant Support Pack (PSP) is Upgraded from Version 7.80 to Version 8.00

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01409709

regards

Re: HP Version Control Agent

TechGuru — Wed, 02 Apr 2008 05:00:50 GMT

Eric Sabo,

Can you post the Application Error that you get in your system.

Is you windows up to date with latest Windows Updates?

Re: HP Version Control Agent

Sergei Sherbin — Wed, 02 Apr 2008 13:37:58 GMT

PSP 8.0a VCA often fails to install properly when doing so from the remote server's System Managment Homepage. My most recent failures (of many) was upgrading 2 servers from psp 7.9 to 8.0.
The fix for me has been:
1. Install software psp from the System Management Homepage/VCA
2. Restart server
3. If/when VCA fails, uninstall it using "add/remove programs"
4. Copy the VCA installation package (cp008277.exe)
5. install VCA locally (no boot needed)