topic Re: HP DL580 G4 ASR Errors in ProLiant Servers (ML,DL,SL)

HP DL580 G4 ASR Errors

Danny Villazon — Mon, 07 Apr 2008 14:31:17 GMT

I continue to have server reboots and in the logs this is what i get.

1 POST Error: A Critical Error occurred prior to this power-up 4/4/2008 1:34PM 4/4/2008 1:34PM 1
2 ASR Detected by System ROM 4/4/2008 1:34PM 4/4/2008 1:34PM 1
3 PCI Bus Error (Slot Unknown, Bus 0, Device 30, Function 0) 4/4/2008 1:32PM 4/4/2008 1:32PM 1
4 POST Error: A Critical Error occurred prior to this power-up 4/2/2008 6:59AM 4/2/2008 6:59AM 1
5 ASR Detected by System ROM 4/2/2008 6:59AM 4/2/2008 6:59AM 1
6 PCI Bus Error (Slot Unknown, Bus 0, Device 30, Function 0) 4/2/2008 6:57AM 4/2/2008 6:57AM 1

Can some please shed some light on this issue. I have not gotten any hardware failure errors.

Re: HP DL580 G4 ASR Errors

KarloChacon — Tue, 08 Apr 2008 04:43:11 GMT

hi

does server have all updates?
latest proliant support pack 8.0?
latest firmware Cd 8.0?
if not apply that.

also if you have PCI cards, you can try reseating PCI cards (take out put it back again)

and if the issue continue might a faulty PCI card or faulty PCI slot.

regards

Re: HP DL580 G4 ASR Errors

James ~ Happy Dude — Tue, 08 Apr 2008 07:56:37 GMT

Hello Danny,

Do you find anything in the event logs ?
If you turn off the ASR option in BIOS; you will be able to capture the memory dumps.

Or least, run the HP diagnostics.

:) Regards.

Re: HP DL580 G4 ASR Errors

Kirk J. — Fri, 09 May 2008 13:42:14 GMT

Did you resolve this? We are having the same issue. On a 380 G5. It just started.

Re: HP DL580 G4 ASR Errors

Danny Villazon — Fri, 09 May 2008 19:18:49 GMT

Nope still having the same issue.

Re: HP DL580 G4 ASR Errors

hdat — Thu, 12 Jun 2008 18:29:43 GMT

General Proliant DL580 ASR notes:

Disable ASR if you don't need the server to reboot after a hang/freeze/lockup/blue screen so you can capture a full memory dump and have it analyzed (e.g. by Microsoft.) You may have to configure the system or registry to do a full memory dump.

On a Proliant DL580 G4 with a large L3 cache, disable the HP Insight "host information" subagent if using a Proliant Support Pack released before June 2008 (e.g. PSP 8.0).

Re: HP DL580 G4 ASR Errors

Henry Glaess — Tue, 15 Jul 2008 04:26:37 GMT

Has the ASR issue been resolved?

Re: HP DL580 G4 ASR Errors

Chris Ziller — Mon, 18 Aug 2008 18:41:47 GMT

For us when this happened, we were able to turn ASR off, and when we hit the ILO interface we always saw the screensaver going. We have no monitors/keyboards hooked up. I stumbled across this article at Microsoft. We're in the process of testing this right now.

http://support.microsoft.com/kb/916719/en-us