topic Re: DL580 G5 server ASR in ProLiant Servers (ML,DL,SL)

DL580 G5 server ASR

John Rubinstein — Thu, 12 Jun 2008 12:39:20 GMT

We are experiencing repeated ASRs with a new DL580 G5.

On reboot, we get the following error:

Post Error - Message: A Critical Error occurred prior to this power-up - Error: 183

Can anyone clue me in on this?

Thanks
John

Re: DL580 G5 server ASR

MT19 — Thu, 12 Jun 2008 14:17:49 GMT

Are there any errors in the Integrated Management Log or Event Viewer?

Re: DL580 G5 server ASR

KarloChacon — Thu, 12 Jun 2008 17:52:21 GMT

hi

is it everything up to date?
Firmware and Proliant support pack?

any attached device (storage)?

regards

Re: DL580 G5 server ASR

Graeme Bray — Thu, 12 Jun 2008 19:10:20 GMT

Generate a dump file and call Microsoft? Thats normally been the best route we've gone through to get resolutions regarding any ASR.

Re: DL580 G5 server ASR

John Rubinstein — Fri, 13 Jun 2008 09:12:11 GMT

Hi guys

Thanks for the feedback.

Firmware is up-to-date. Also, latest service packs applied.

Can't generate memory dump. Even though server is configured for this, no dump is generated during ASR.

Thanks
John

Re: DL580 G5 server ASR

hdat — Fri, 13 Jun 2008 13:23:21 GMT

Some servers (e.g. DL580 G4) have an NMI button on the main board for generating a dump. Call HP and see what your options are.

Re: DL580 G5 server ASR

John Rubinstein — Thu, 26 Jun 2008 12:47:37 GMT

Just an update.

We came to suspect some HP HBAs installed in this server.

HP came back to us and said that these were part of a bad batch.

They replaced the whole lot and, since then, things have been just fine.

BTW. Could find no refernce to Error 183. Even in the troubleshooting guide for this particular model. Anyone know if there is a comprehensive error code reference? Or is this just not on.

Thanks again.

John

Re: DL580 G5 server ASR

KarloChacon — Thu, 26 Jun 2008 15:26:29 GMT

ho

HP replaced HBAs card and that was the issue faulty HBAs 1 or 2?

Re: DL580 G5 server ASR

John Rubinstein — Thu, 26 Jun 2008 15:30:23 GMT

They replaced 6 dual-ported HBA cards

John

Re: DL580 G5 server ASR

johnl_1 — Mon, 07 Jul 2008 21:45:06 GMT

Do you happen to have any details on what that "bad batch" meant from HP? Was there any defining criteria (serial numbers, etc) or a service bulletin they utilized to identify the problem HBAs?

We experienced an ASR on one of ours and we're engaging HP on root cause.

Re: DL580 G5 server ASR

John Rubinstein — Tue, 08 Jul 2008 16:40:30 GMT

Afraid not. They just told us that the HBAs were "part of a bad batch" and went ahead and sent us replacements.

The new ones work just fine and we've experienced no further problem.

John
PS
Prior to replacement, they did ask us to run a reporting tool (which they sent us) and email them back the output. The utility's name is HPSRPT_Enhanced_v7[1].3.14-x86.exe.