topic BSOD STOP ERROR in HPE ProLiant Servers (ML,DL,SL)

BSOD STOP ERROR

Hr. H. Wichink Kruit — Wed, 25 Jun 2008 08:47:38 GMT

Frequently (each 27 hours) one of our servers, a HP DL360 G3 restarts.
In the HP Proliant Integrated management Log we see the folowing error for each ocurrence:
Blue Scren Trap (BugCheck, STOP: 0x000000C4 (0x0001869F, 0x0000000000, 0x00000000, 0x00000000))

Can anybody help me to understand this message.
What is wrong ?
As far as I can see there are no scheduled taks wich runs every 27 hours.

On the internet I can't find anything about the error related with parameter 0x0001869F.

It has something to do with the hardware.

H. Wichink Kruit

Re: BSOD STOP ERROR

Aks2 — Wed, 25 Jun 2008 12:01:39 GMT

Hi,
Can you confirm if the controller driver and firmware is the latest one, as this BSOD relates to SCSI drivers.

And this BSOD comes up every 27hrs exactly?

Regars,
Akarsh

Re: BSOD STOP ERROR

James ~ Happy Dude — Wed, 25 Jun 2008 13:37:19 GMT

Hello,
Check if these are relevant:

For win2k3 :
http://support.microsoft.com/kb/325672
http://support.microsoft.com/kb/949012

For win2k:
http://support.microsoft.com/kb/810148

Regards,

Re: BSOD STOP ERROR

Hr. H. Wichink Kruit — Wed, 25 Jun 2008 16:04:55 GMT

Akarsh,

It is a Smart array 5i controller
Hardware Revison B
Firmware version 2.58

It happens not exactly on 27 hours.
These are the times of the latest incidents:
15/6 22:27
17/6 01:26
18/6 04:35
19/6 07:33
20/6 11:19
21/6 14:05
22/6 16:59
23/6 20:11
24/6 23:05

As you see always around 27 hours.

Re: BSOD STOP ERROR

Hr. H. Wichink Kruit — Wed, 25 Jun 2008 16:07:52 GMT

James,

Article 325672 is not relevant cause we don't use Norton but Trend.

Article 949012 I'll see

Thanks

Re: BSOD STOP ERROR

Blazhev_1 — Wed, 25 Jun 2008 16:57:23 GMT

hi,

do you have a scheduled backup or virus scan?

The easiest way to find the cause of the problem is to check the memory dump(c:\windows\minidump or c:\windows\memory.dmp)...

Since it happens at specific time, you can check if a particular application starts the last 10 minutes before the BSOD

Re: BSOD STOP ERROR

Hr. H. Wichink Kruit — Fri, 27 Jun 2008 09:21:13 GMT

Blazhev,
thanks for the reply.
I can't find those logfiles on our server.
It's a Windows 2003 SP1 server.

Harrie

Re: BSOD STOP ERROR

Aks2 — Fri, 27 Jun 2008 14:06:14 GMT

Hi,
Make sure the memory dump settings are enabled..

Under SYSTEM PROPERTIES - advanced -'Startup and Recovery', -settings,
make sure under "write debugging information"
all the options are selected..

Also regarding the firmware and driver version, i see the firmware is an old version.
the latest version of driver and firmware can be found in the following links:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=374803&prodNameId=266599&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-1dd8aa19d7d7405f9433fbd2f2

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=374803&prodNameId=266599&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-82ca78db90b54ccd8e0433360a

Regards,
Akarsh