topic Re: Ml350 G5 - DVD disappears in Windows in ProLiant Servers (ML,DL,SL)

Ml350 G5 - DVD disappears in Windows

Kensy2 — Fri, 19 Sep 2008 18:29:45 GMT

hi

I got a ML350 G5 latest PSP 8.11 and latest Firmware CD 8.2 as well as latest System ROM, W2003 R2

what is happening is my DVD unit just vanishes from my computer I see not unit at all
but If I check device manager the device is there

any idea?
might be a windows issue?

thanks

Re: Ml350 G5 - DVD disappears in Windows

Kensy2 — Fri, 19 Sep 2008 22:44:09 GMT

hi

I found something else

Driver name, CD-ROM Driver
Driver file version, 5.2.3790.3959
Driver state, Stopped
Driver type, Kernel Driver
Driver path, C:\WINDOWS\system32\DRIVERS\cdrom.sys

who can I start the driver service?
any idea? or why could be stopping?

thanks

Re: Ml350 G5 - DVD disappears in Windows

Sangram_1 — Sat, 20 Sep 2008 02:27:38 GMT

Is it an IDE drive or a SATA?

Re: Ml350 G5 - DVD disappears in Windows

Kensy2 — Sat, 20 Sep 2008 03:35:36 GMT

sorry I forgot that

SATA DVD

Re: Ml350 G5 - DVD disappears in Windows

Sangram_1 — Sat, 20 Sep 2008 08:44:35 GMT

What the server processor configuration?

Did it earlier come with an IDE drive?

Re: Ml350 G5 - DVD disappears in Windows

Kensy2 — Sat, 20 Sep 2008 09:23:51 GMT

I am not alone

http://pariswells.com/blog/?p=44#comment-52

http://www.smallbizserver.net/Default.aspx?tabid=53&forumid=95&tpage=1&view=topic&postid=95254#95254

http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1249842

Re: Ml350 G5 - DVD disappears in Windows

Sangram_1 — Sat, 20 Sep 2008 12:18:19 GMT

Ok, will try to check.

BTW is the restart and full shutdown issue mentioned in other posts applicable to your issue as well?

Re: Ml350 G5 - DVD disappears in Windows

Kensy2 — Sat, 20 Sep 2008 15:55:43 GMT

yes rebooting causes the issue for me too

Re: Ml350 G5 - DVD disappears in Windows

Gary Antonio Benavides — Sat, 20 Sep 2008 18:40:31 GMT

What is the option part number of your Proliant ML350 G5 and what kind of CPU do you have?

- Please note that not all the Proliants ML350 G5 support adding SATA Optical Drives. To ensure compatibility of the SATA Optical Drives, please add additional optical drives only on models with Quad-Core 5400 Series processors.

Just in case! There is only one SATA port in the system board designed to connect the the SATA DVD on those ML350 G5 that support SATA Optical Drives. Make sure the DVD is not connected on a different slot. Check the user guide on page 66 "SATA Optical Drive Cabling" or page 76 "System board components" and check the number 13 "SATA optical connector (Select models only)" do you have the SATA DVD connected there? Is this connector available in the system board?

HP Proliant ML350 G5 User Guide:
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00708990/c00708990.pdf

Re: Ml350 G5 - DVD disappears in Windows

Kensy2 — Sun, 21 Sep 2008 22:44:27 GMT

no mine came with SATA DVD

I already read that

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01277123&jumpid=reg_R1002_USEN

and even reading that I think there should be no problem for people who had IDE and later that you need to get a SATA in specs does not say yo need to have 54xx model to get a DVD SATA...poor documentation maybe

Re: Ml350 G5 - DVD disappears in Windows

Kensy2 — Sun, 21 Sep 2008 22:47:23 GMT

oh sorry

found it ;-)

NOTE: Please note that some of the earlier BTO models may not support adding SATA Optical Drives. To ensure compatibility of the SATA Optical Drives, please add additional optical drives only on models with Quad-Core 5400 Series processors.

but mine came with that

Re: Ml350 G5 - DVD disappears in Windows

Andy14 — Fri, 24 Oct 2008 17:31:35 GMT

Hi Kensy
Could you check the Device Manager and let me know if there is an "Adaptec SATA HOST RAID Controller" listed, under the SCSI/RAID controllers?

If it is listed, we can try a force install of the IDE drivers.

Re: Ml350 G5 - DVD disappears in Windows

Kensy2 — Fri, 24 Oct 2008 19:41:37 GMT

thanks

if that's a SATA DVD what IDE has to do with that?

yes it says "Adaptec SATA HOST RAID Controller"

thanks

Re: Ml350 G5 - DVD disappears in Windows

Andy14 — Fri, 24 Oct 2008 19:55:13 GMT

Hi Kensy
I suppose the DVD drive works fine before the OS loads, and there should be no issues booting from the DVD drive. However, the drive would disappear in Windows ONLY.

If that is the case, try the following steps:
Go to Device Manager - Right click 'Adaptec HOST RAID SATA Controller', select Update Driver - Install driver manually - Select Do not search, I'll choose the location - From the list of compatible devices, select PCI IDE Device and install the drivers.

Let me know if that helps.
BTW, we are trying to install the IDE drivers (native to the OS), to isolate an issue with the SATA interface of the optical drive.

Re: Ml350 G5 - DVD disappears in Windows

KarloChacon — Fri, 24 Oct 2008 19:59:56 GMT

Andy

can we talk?

karlo.chacon@hp.com

Re: Ml350 G5 - DVD disappears in Windows

Paco73 — Sat, 25 Oct 2008 01:39:12 GMT

Hy guys,

I've got exactly the same problem on the same server type/model/os and firmware, with the difference that the DVD is totally invisible in the device manager and in the Hp sys management utility.

I confirm that the issue verifies ONLY if I reboot the server from Windows. Instead on each shut down and powerup the DVD is present again.

Firmware upgrade and microsoft patch didn't work for me.

Please help me 'cause my customer is a little worry about this trouble.

many thanks in advance

Re: Ml350 G5 - DVD disappears in Windows

KarloChacon — Sat, 25 Oct 2008 03:44:23 GMT

what if you give a try to andy's recommendation

If that is the case, try the following steps:
Go to Device Manager - Right click 'Adaptec HOST RAID SATA Controller', select Update Driver - Install driver manually - Select Do not search, I'll choose the location - From the list of compatible devices, select PCI IDE Device and install the drivers.

bye

by the way I've seen in W2003 as well as W2008

Re: Ml350 G5 - DVD disappears in Windows

Glenn Reed — Thu, 06 Nov 2008 22:36:13 GMT

My company is now on our sixth ML350 G5 exhibiting this behavior.

We can replicate it at will by doing a hard shutdown, power on and go into setup and change anything you like, exit from setup and let the machine reboot. If there is a bootable CD in the drive, it will not be seen, and the boot process will skip over and go to the OS.

We have this on servers with the January 08 BIOS, the August BIOS and the latest BIOS released in October.

Calling Tech support is not proving productive.

Re: Ml350 G5 - DVD disappears in Windows

BDB-Too — Fri, 07 Nov 2008 22:05:30 GMT

Apparently it's not just Windows... and I thought it was just us...

We've configured 10 ML350G5 servers since sometime in July that have had the SATA DVD drives installed (previous G5s were IDE?).

We are running SCO 6 and can duplicate the problem if we mount a CD in the drive, read it, and reboot the server.

SCO6 automatically configures devices upon boot but the device will not come back until the CD is removed and the server is powered off and back on again.

Re: Ml350 G5 - DVD disappears in Windows

Brad Schultz — Tue, 11 Nov 2008 02:13:51 GMT

Not a fix, but a work around.

Open device manager
Look for Serial ATA Raid Driver
Right Click
Update Driver
Select I will Choose
Manual
Next
From Two Options select Standard.

This means the DVD will work slower but will get you out of trouble!

Spent another two hours on the phone to HP and they dont have a clue about how bad this issue is nor will they accept what needs to be done, their best answer was "we will send out a replacement motherboard" even though we have four servers on our workbench today all with exactly the same problem.

Nice work HP!