topic Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing in HPE ProLiant Servers (ML,DL,SL)

ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Jimmy Desbiens — Wed, 18 Nov 2009 16:42:58 GMT

Hi,

We just bought a new ML350 G6. Everytime the server boots, the message:

POST Error: 1732 - Array Accelerator Battery Pack Missing- Array Accelerator Posted-Write Cache is Permanently Disabled.- Array Accelerator will be re-enabled when additional battery packs are installed.

appear.

It's loging an event in Windows Event viewer too.

There is no Battery pack on the server.

Is there a way to avoid this message at every startup?

Thanks!

Jim

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Brian_Murdoch — Wed, 18 Nov 2009 17:43:12 GMT

Hi Jim,

There is a fix for this in newer firmware for the SAS/SATA Smart Array controllers. You need to update if the controller has old firmware.

You can download the latest firmware update CD ISO image V8.60 from here.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3884315&prodNameId=3884316&swEnvOID=1005&swLang=13&mode=2&taskId=135&swItem=MTX-124beffbed3842cea0b9b3f962

Boot the server from the CD once you have burned it and select the controller to upgrade (P400, P600, P800 etc).

I hope this helps,

Brian

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Jimmy Desbiens — Wed, 18 Nov 2009 20:07:52 GMT

Ok, i will upgrade firmware if it's the solution.

Thanks!

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Damon Hullinger — Wed, 18 Nov 2009 20:42:34 GMT

Just a note, we received in 3 DL380 G6's. Each get the same message though there is not a battery pack installed. I look forward to hearing if a firmware update does indeed resolve this issue.

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

TarunJain — Thu, 19 Nov 2009 00:59:05 GMT

Hi Jim and Damon,
I think the issue is resolve in firmware 2.50.
You can download it here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3884315&swItem=MTX-21a4b0990517492c80ee7cd24a&prodNameId=3884316&swEnvOID=1005&swLang=13&taskId=135&mode=4&idx=1

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Jimmy Desbiens — Fri, 20 Nov 2009 16:27:03 GMT

I will try this next week and lets you know the result.

Thanks!

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Damon Hullinger — Fri, 20 Nov 2009 19:58:15 GMT

We'll be updating Tuesday 11/24 using the patch CD.

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

TarunJain — Fri, 20 Nov 2009 22:05:41 GMT

OK,
Best of Luck
We would wait for the results

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Jimmy Desbiens — Wed, 25 Nov 2009 18:27:08 GMT

I did the upgrade of Array controller firmware from version 2.0 to 2.50

and there is no error message anymore.

Thanks!

Jim

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Damon Hullinger — Wed, 25 Nov 2009 19:13:34 GMT

Great, thanks for the update, we weren't able to update ours as we had planned, but I will confirm the fix for our 380G6's as soon as we get the fix installed.

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

TarunJain — Thu, 26 Nov 2009 11:12:55 GMT

Dear Jim,
Thanks for the points!!

Re: ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

Neal Ferries — Mon, 08 Feb 2010 21:11:13 GMT

Hi Jim,

You need to give some points for the replies that you got !!

That is the way it works ..

Brian, gave you the correct answer, update the firmware and it will fix it ..