topic Re: hpqilo2 Error in ProLiant Servers (ML,DL,SL)

hpqilo2 Error

Herbert Mueller — Mon, 30 Nov 2009 12:59:28 GMT

I get almost every 2 hours the event:

hpqilo2
NetFN 0x4, command 0x2D timed out

and

hpqilo2
Failed GET SENSOR READING, sensor 23

Does anyone know what this means ?

The Software Version on the Server:
HP System Management Homepage 3.0.1.73
HP Insight Management Agents 8.26.0.0
HP Version Control Agent 2.2.0.820
Adaptec Windows Server 2003 Ultra160 Driver 6.4.645.100
LSI Logic Fusion-MPT SCSI Driver (StorPort) 1.24.4.0
LSI Fusion-MPT SAS Driver (StorPort) 1.28.2.1
Smart Array SAS/SATA Controller Storport Driver 6.14.0.32
Smart Array 5x and 6x Controllers SCSI Miniport Driver 5.80.0.32
HP ProLiant Smart Array SAS/SATA Event Notification Service 6.14.0.32
Broadcom NetXtreme II GigE VBD 4.6.112.0
Network Teaming Intermediate Driver (NTID), 9.60.00.01, NDIS 5.1/5.2, x86, (free) on Win2K3 9.60.0.0
HP ProLiant Array Configuration Utility 8.28.13.0
HP ProLiant Array Configuration Utility (CLI) 8.28.13.0
HP ProLiant iLO 2 Management Controller Driver 1.11.1.0
HP iLO Management Channel Interface Driver 1.14.0.0
HP Lights-Out Online Configuration Utility 2.1.0.1
ATI Radeon WindowsNT Miniport Driver 6.14.10.6746
HP ProLiant Remote Monitor Service 5.21.0.0
HP ProLiant Integrated Management Log Viewer 5.22.0.0
HP Insight Diagnostics Online Edition 8.2.5.3157
HP High Precision Event Timer NULL INF 1.0.1.0

Re: hpqilo2 Error

Cederberg — Mon, 30 Nov 2009 13:15:52 GMT

hi.

If you upgrade the HP ProLiant iLO 2 Management Controller Driver 1.11.1.0 to 1.12.0.0 it should disappear

it's a bug and there is quite a few of these threads on the forum.

Re: hpqilo2 Error

hungry — Mon, 30 Nov 2009 16:14:17 GMT

to add, please update both the Upgrade the iLO2 Firmware to version 1.78 or later.

and the hpqilo2 management controller driver to version 1.11.2.0 or later.

Re: hpqilo2 Error

marcus1234 — Mon, 30 Nov 2009 22:00:58 GMT

hi Herbert the advisory

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01802766〈=en&cc=us&taskId=101&prodSeriesId=3884113&prodTypeId=15351

enjoy :)

This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Re: hpqilo2 Error

Herbert Mueller — Tue, 01 Dec 2009 07:52:13 GMT

I have made the update to Management Controller Driver 1.12.0. The ILO Firmware is already 1.78.

But the error still apears in the event viewer. I never had a ASR reboot..till now.

Re: hpqilo2 Error

Ken Krubsack — Wed, 02 Dec 2009 14:57:19 GMT

There are yet newer versions.

The HPQILO2.SYS driver is up to v 1.15, and the ILO2 firmware has been upped to v1.80.

In my experience, the 1.15 driver update has been requiring a reboot.

Re: hpqilo2 Error

hungry — Wed, 02 Dec 2009 18:14:51 GMT

as far as I know the HPQILO2.SYS driver is not necessary to get rid of the event id 57s

just the HP ProLiant iLO 2 Management Controller Driver and ILO fw should be up to date and after updating the server should be rebooted of course.

Herbert, did the error messages regarding ILO disappear after the update? This should be the case.

We have now ruled out ASRs caused by event id 57s. So probably another cause is responsible for the reboots.

I would recommend you to run the smart start
CD 8.30 on the server, go to maintain server, then to insight diagnostics, then to test, choose complete test, then select all devices and choose 5 loops, and start the diagnosis (take into account that it might take up to a few hours to complete this test).

This test will test all HW components on the sysboard and the sysboard itself.

If nothing comes out of this, perhaps it would be wise to send a memory dump to microsoft or HP for further analysis or troubleshooting

Re: hpqilo2 Error

marcus1234 — Wed, 02 Dec 2009 19:27:06 GMT

Hmm..
Herbert am i correct in assuming
we have used latest f'ware cd and rebooted and used latest software cd rom correct and rebooted after driver installs..

from here
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3279711&prodTypeId=15351&prodSeriesId=1121586&swLang=8&taskId=135&swEnvOID=1005e

take 1.8 ilo firmware

then reinstall latest * iLO 2 Management Controller Driver latest reboot %%%

if issue continues
Stop hpqilo2>> driver in run box services.msc
next Clear the Event Log

now Reset the iLO2 firmware using the iLO2 homepage.
and clear the Iml Log

now lets Restart the server

This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Re: hpqilo2 Error

Herbert Mueller — Thu, 10 Dec 2009 08:23:14 GMT

Hello

I haven't had the hpqilo2 error since I upgrade the iLO2 Firmware to version 1.78 and HP ProLiant iLO 2 Management Controller Driver 1.11.1.0 to 1.12.0.0. Important reboot the server after the upgrade.

Actual Drivers:

HP System Management Homepage 3.0.1.73
HP Insight Management Agents 8.26.0.0
HP Version Control Agent 2.2.0.820
Adaptec Windows Server 2003 Ultra160 Driver 6.4.645.100
LSI Logic Fusion-MPT SCSI Driver (StorPort) 1.24.4.0
LSI Fusion-MPT SAS Driver (StorPort) 1.28.2.1
Smart Array SAS/SATA Controller Storport Driver 6.14.0.32
Smart Array 5x and 6x Controllers SCSI Miniport Driver 5.80.0.32
HP ProLiant Smart Array SAS/SATA Event Notification Service 6.14.0.32
Broadcom NetXtreme II GigE VBD 4.6.112.0
Network Teaming Intermediate Driver (NTID), 9.60.00.01, NDIS 5.1/5.2, x86, (free) on Win2K3 9.60.0.0
HP ProLiant Array Configuration Utility 8.28.13.0
HP ProLiant Array Configuration Utility (CLI) 8.28.13.0
HP ProLiant iLO 2 Management Controller Driver 1.12.0.0
HP iLO Management Channel Interface Driver 1.14.0.0
HP Lights-Out Online Configuration Utility 2.1.0.1
ATI Radeon WindowsNT Miniport Driver 6.14.10.6746
HP ProLiant Remote Monitor Service 5.21.0.0
HP ProLiant Integrated Management Log Viewer 5.22.0.0
HP Insight Diagnostics Online Edition 8.2.5.3157
HP High Precision Event Timer NULL INF 1.0.1.0
HP NULL IPMI Controller Driver 1.0.0.0

Re: hpqilo2 Error

Ken Krubsack — Thu, 31 Dec 2009 16:29:07 GMT

1.11 had issues - we had two servers bouncing and that quit after the FW 1.78 and driver to 1.12 upgrade.