topic Re: Smart Array P400i in ProLiant Servers (ML,DL,SL)

Smart Array P400i

wswderek — Sun, 03 Jan 2010 00:20:43 GMT

On an HP Proliant DL360 G5 running MSSBS 2003.

After rebooting due to OS updates/patches the system did not recognize any drives. We have 3 drives using the smart array p400i controller. All 3 are not being recognized AT ALL. For all 3 to fail at once would be odd, so have replaced the SAS backplane and data cable - no results.

Using smartstart 7.91, it states the smart array is not configured and no configuration for the array accelerator board. Could the p400i hardware have failed? Any help would be greatly appreciated - im dead in the water here!

Derek

Re: Smart Array P400i

marcus1234 — Sun, 03 Jan 2010 00:26:19 GMT

okay if you have battery remove it what happens now is all okay ??

remove cache what is precise error message ??

some times reseating these 2 cures it
what firmware is installed
is controller seen in bios and set to boot first,
if cache is upgraded to 512 ensure it is on very tight ,

This is how we thank each other in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Enjoy:)

Re: Smart Array P400i

wswderek — Sun, 03 Jan 2010 00:56:57 GMT

Thanks Mark, unfortunately im a software developer being asked to fix a server so my knowledge if things is quite limited. Details on exactly what you think i need to check and how to check it would be greatly appreciated. thanks in advance!

Derek

Re: Smart Array P400i

marcus1234 — Sun, 03 Jan 2010 01:55:44 GMT

sure select server from here and follow the video

http://h20464.www2.hp.com/default.htm

Re: Smart Array P400i

wswderek — Sun, 03 Jan 2010 22:17:45 GMT

Hey Mark, the hardware has no battery and we are using a version with 256MB cache. It is set as first boot in BIOS. Firmware installed is v2.08.

We had no problems with this server until the recent reboot, at which time it just plain refused to recognize that there are any drives in the bays. If i take all out and reboot the system the smart array initializes quickly and realizes there are no drives - if i reboot with all 3 drives in, it takes a while but returns the same result - no logical/physical drives detected.

I have replaced the SAS backplane thinking that was bad, but that has made no difference. So, drives are connected to the array controller, but it refuses to recognize they are there.

Thoughts?

Re: Smart Array P400i

marcus1234 — Mon, 04 Jan 2010 00:07:28 GMT

hmmm...reseat the backplane

select os ,from link here
then use firmware maintenance cd version 8.6
boot from it
and accept all firmwares

finally install supplemental bios and storage controller firmwares .

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3288134&taskId=135&prodTypeId=15351&prodSeriesId=1121516〈=en&cc=us&submit=Go%20%C2%BB

if any other controllers are in the system remove them ,

what is led colour on disks ..now
and does controller see the disks ..press f8 to go in to controller settings.. to view

Re: Smart Array P400i

wswderek — Mon, 04 Jan 2010 00:12:47 GMT

Thank you, I will update firmware etc. tomorrow and get back to you!

Derek

Re: Smart Array P400i

wswderek — Mon, 04 Jan 2010 16:07:49 GMT

I have installed all updated firmware and bios etc. Still same results - not recognizing drives. After the smart array initialization drive LEDs go solid amber, and remain that way.

Upon checking the integrated manageress log it states 2 of our 3 drives failed and the array was operating in interim recovery mode.

Re: Smart Array P400i

wswderek — Mon, 04 Jan 2010 16:29:33 GMT

Also, I am now NOT prompted to to press F8 to get into ORCA to check the drives after the Smart array tries to initialize. Before updating firmware i was prompted right after the smart array noted there were no drives attached.

Re: Smart Array P400i

marcus1234 — Mon, 04 Jan 2010 21:15:05 GMT

ok do you get option for F8 with drives detatched,

if you do not get the option with drives attatched ,looks like a faulty drive
add them 1 at a time to verify drive status