topic Re: Array Controller Lock-up Failure 0x12 error message during boot in ProLiant Servers (ML,DL,SL)

Array Controller Lock-up Failure 0x12 error message during boot

Connoley — Fri, 15 Jan 2010 18:44:59 GMT

This is an issue that has been wide spread among my new DL360 G6's and DL380 G6's. It Blue Screens after boot, but before you login to Windows. The Blue Screen doesn't have an error message, it just says "Hardware Failure, Contact HP". However, during the POST for the Array Controller it has the 0x12 error message. This is an unrecoverable failure. As far as I can tell it only happens to machines that used the Smart Start CD to set up the RAID array. Any suggestions or insight would be much appreciated.

Re: Array Controller Lock-up Failure 0x12 error message during boot

marcus1234 — Fri, 15 Jan 2010 19:00:41 GMT

hmm appears to be a 410i lockup code

use firmware cd 8.6
and supplemental firmware for the controller
if issue persists change sys board

Re: Array Controller Lock-up Failure 0x12 error message during boot

Connoley — Fri, 15 Jan 2010 20:07:15 GMT

I've already updated the firmware, and replacing the system board isn't really feasible due to fact that this issue has happened to several different machines. I find it highly unlikely that all of the system boards have failed.

Re: Array Controller Lock-up Failure 0x12 error message during boot

marcus1234 — Fri, 15 Jan 2010 22:23:11 GMT

hmm nice with more info several servers......
if you have Kavinstalled
uninstall it and install the new enterprise
kav, i think it is version 8.

now what happens

Re: Array Controller Lock-up Failure 0x12 error message during boot

marcus1234 — Fri, 07 Mar 2025 08:47:26 GMT

also check this out

~~http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01955503~~

Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

Re: Array Controller Lock-up Failure 0x12 error message during boot

Connoley — Mon, 18 Jan 2010 14:42:27 GMT

I have read about the issue with KAV, but these machines aren't running KAV. However, the link you sent me might be useful.

Re: Array Controller Lock-up Failure 0x12 error message during boot

marcus1234 — Mon, 18 Jan 2010 19:41:10 GMT

remove cache from controller reboot will generate an eror that cachese is removed ,

this is good as it shows logic

now reboot again with cache seated very tight , what happens now//

Re: Array Controller Lock-up Failure 0x12 error message during boot

Mark Ostroski — Tue, 16 Mar 2010 16:52:57 GMT

I have a DL380 G6 server that was failing with array controller lockup code 0x12. HP replaced the system board and the problem persisted. We swapped every other internal part with another server except the CPUs, to no avail. Finally I experimented with removing one CPU at a time. The problem it turns out was a bad CPU in socket 1.

Re: Array Controller Lock-up Failure 0x12 error message during boot

Lisa Greco — Mon, 22 Mar 2010 13:50:54 GMT

Great thread! We ran into the same problem this weekend with a new DL380 G6. We also had a bad processor.

Re: Array Controller Lock-up Failure 0x12 error message during boot

Jose A. Crespo — Thu, 06 May 2010 16:56:11 GMT

Guys, I have had this issue come up every single time, it's not related to CPU nor Memory, there is a work around. The controller would lock up and of course you get the beautiful blue screen with no details.

For Windows 2k3 and 2k8, don't do a normal start, instead start the system with the last good known and this will make the server boot successfully, until HP comes up with a permanent solution, that in my opinion would be using G7 HP Servers, I can only hope the new line of G7 is way better than G6s.

Re: Array Controller Lock-up Failure 0x12 error message during boot

zakironi — Tue, 27 Jul 2010 09:31:46 GMT

i had same problem the fan run instably

to resolve this problem i flash :
raid controller
bios