topic Smart Array 641 in Slot 5 has one or more array accelerator batteries/capacitors that are failed in HPE ProLiant Storage Systems

Smart Array 641 in Slot 5 has one or more array accelerator batteries/capacitors that are failed

wtfwtpos4rum — Fri, 01 Jul 2011 14:47:00 GMT

I have replaced the BWBC cache module and I have the latest firmware and drivers already applied. I have waited 36 hours for battery to charge and then rebooted and Smart Array Utility is still reporting failed battery.

Integrated Management Logs are reporting:

Post Error - Message: 1794-Drive Array - Array Accelerator Battery Charge Low - Error: 94

It might also be worth noting log history shows that this error has been going on since as far back as 2004, which leads me to believe this ProLiant ML350 G4 shipped from factory in this condition.

Is there some other battery somewhere that needs replaced? If so, whats the part number and where is it physically located? on the motherboard?

Here is full diags msg. Code: 263 Smart Array 641 in Slot 5 has one or more array accelerator batteries/capacitors that are failed. Array accelerator operations such as Expansion, Extension, and Migration are temporarily suspended until the batteries/capacitors are replaced. Please consult the user guide to identify and replace the failed components.

Re: Smart Array 641 in Slot 5 has one or more array accelerator batteries/capacitors that are failed

wtfwtpos4rum — Fri, 01 Jul 2011 14:52:42 GMT

Here is part number I replaced: 351580-B21

http://h10010.www1.hp.com/wwpc/ca/en/sm/WF06c/A1-329290-332469-336874-336874-434812-428560.html

Re: Smart Array 641 in Slot 5 has one or more array accelerator batteries/capacitors that are failed

gregersenj — Mon, 04 Jul 2011 12:41:14 GMT

Some events in the IML, does not get marked repaired automatically.

You must mark them repaired manually.

Do not clear the log.

Do you get the post error, after you have replaced the BBWC?

/jag

Re: Smart Array 641 in Slot 5 has one or more array accelerator batteries/capacitors that are failed

wtfwtpos4rum — Sun, 28 Aug 2011 17:25:49 GMT

yes, error is still present on post. Guide says to replace controller if error still posts after replacing battery module. Have not done this yet though.

Re: Smart Array 641 in Slot 5 has one or more array accelerator batteries/capacitors that are failed

gregersenj — Thu, 01 Sep 2011 09:10:09 GMT

Well, then it's the HW.

Upgrade FW.

Replace battery.

Replace controller.

But you know that.

Just a note, for some of your conserns.

When you power on the server for the very first time, battery may need to be below minimum charge. And that will caurse an antry in the IML.

Not all entries in the IML is automatically marked repaird. You will have to do that your self.

Degraded or failed status, will be forwarded to the Windows (or what ever OS) system event log, upon reboot, by the insight agents, if they are installed.

But POST errors, that you see during boot, is here and now failures.

/jag