topic Re: Email notification in Server Management (Insight Manager 7)

Email notification

gerard egan — Thu, 06 Nov 2003 09:50:00 GMT

I have set up the Disk Status Notification as mentioned in earlier posts. But when the event occurs all I get is a status for the CIM server with an error message of "505 Authentication required". I have installed and configured Outlook 2000 as the email client and checked that it can send/recieve mail.

Any ideas?

Re: Email notification

Jadrice Toussaint — Thu, 06 Nov 2003 10:50:23 GMT

Hello -

Help me understand a little more what you actually setup.

1. Did you setup a valid smtp server in IM7?

Re: Email notification

gerard egan — Thu, 06 Nov 2003 11:07:49 GMT

I had a vaild SMTP server which I use for other alerts from other software packages.
I have no problems receiving alerts from that package so I know the SMTP server is fine.

Re: Email notification

Jadrice Toussaint — Thu, 06 Nov 2003 11:24:59 GMT

For the Management server Email Address in IM7. This is located right under Email SMTP host

Make sure you include an email address that is part of the same domain as your smtp server is an MX for.

Re: Email notification

gerard egan — Thu, 06 Nov 2003 11:55:55 GMT

I have specified both the server and an address.

Re: Email notification

De Ridder Philippe — Fri, 07 Nov 2003 06:48:38 GMT

You have tested the Outlook 2000 Client on the CIM server can send and receive mail but via Exchange or SMTP ?
You must configure it as an internet mail service and provide authentication info (as with any SMTP/POP3 mail server).
Try also this article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;255125

hth
Philippe

Re: Email notification

gerard egan — Mon, 10 Nov 2003 02:22:39 GMT

The SMTP server is working fine. The problem seems to be on the CIM server side looking for authentication, for what/where I don't know.

Re: Email notification

Peter Stringer — Mon, 10 Nov 2003 06:48:24 GMT

I get the same problem.

Re: Email notification

Rob Buxton — Tue, 11 Nov 2003 21:39:13 GMT

Could this be a restriction on the Mail Server only allowing connections from specific hosts?

From my understanding of the posts;

A trap gets generated, and then an e-mail is triggered from CIM.
But, that e-mail fails with the 505 Error.

So, it seems that CIM (and I presume we're talking CIM 7) cannot talk to the SMTP Server.
Providing you've given the CIM Server the correct details of the SMTP Server it should work. Are we talking an Exchange Server here or another SMTP Server.
Can it restrict which Server is allowed to talk to it?

Re: Email notification

gerard egan — Wed, 12 Nov 2003 02:32:36 GMT

To my knowledge there are no restrictions on the mail server as to what server can/cannot talk to it. Also the server is an Exchange box.

Re: Email notification

Jadrice Toussaint — Wed, 12 Nov 2003 08:42:50 GMT

Gerard -

I would check with your exchange admin and amke sure that the smtp connector is installed and configured properly. It may be possible that your exchange admin is using a different smtp server and not using the exchange server as an SMTP server. In any case, find out how it is configured in your environment.

Re: Email notification

David Claypool — Wed, 12 Nov 2003 10:23:54 GMT

One other thing in troubleshooting is to go to the server where IM7 is running and from the command line try to access the SMTP server directly through telnet:

telnet smtp_host:25

if there is no response on that port, something is wrong in either the accessibility of the host or the SMTP service.

Re: Email notification

Jadrice Toussaint — Wed, 12 Nov 2003 10:55:20 GMT

David error 505 is definitely a response from the mail server.

Re: Email notification

De Ridder Philippe — Thu, 13 Nov 2003 11:06:31 GMT

I back up Jadice.
The problem must be on the authentication between your mail client and the SMTP connector (IMS service) of the Exchange server.
You need to check:
1) which authentication is required when accessing the Internet Mail Connector of the Exchange server.
2) if there are any restrictions (hosts alowed to access the IM service) ?
3) If your Outlook client is configured correctly to access the Exchange server via SMTP.

Re: Email notification

Jadrice Toussaint — Thu, 13 Nov 2003 11:32:10 GMT

DeRidder -

My guess is if he's using outlook 2000 with exchangege, he's not setting up an smtp server under outlook.

Re: Email notification

De Ridder Philippe — Fri, 14 Nov 2003 08:05:30 GMT

Gerard,
Following Jadrice's comment, you should open outlook on the CIM server, configure it to use SMTP ("internet mail") service with _same userid/password_ as the CIM service is configured to use, and check if you can send mails that way.

Re: Email notification

gerard egan — Mon, 17 Nov 2003 10:47:31 GMT

I looked at the exchange connectors on the SMTP and found there was a number of restrictions in place limiting the number of servers that could send/receive via the SMTP server. Once I added in my server with CIM 7 installed on the notifications worked.
Thanks very much to all for the help with this one.