topic Re: notifications in Server Management (Insight Manager 7)

notifications

Jorge Rivera_2 — Tue, 02 Dec 2003 17:09:46 GMT

I setuop insight manager with email and pager notifications. Upon device discovery I did recieve notifications, after that when ever there is a failure, I'm not recieving any emails or pages. Any ideas on what to check?

Re: notifications

Fredrik Öster — Wed, 03 Dec 2003 06:40:12 GMT

Have you configured the devices to send traps to your CIM?, otherwise you only get alarms when CIM have a task scheduled to get information from the devices, after you have setup the trap you can creat a notification task and set the "Uncleard Critical Events" and that the notfication executes "when new devices or events meet the query criteria"

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 08:35:32 GMT

I did set my servers to send traps and created notifications for these. Any other suggestions?

Re: notifications

Fredrik Öster — Wed, 03 Dec 2003 08:56:22 GMT

No, sorry, this is how i have configure it.

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 09:00:20 GMT

Where else would I set the "Uncleard Critical Events"?

Re: notifications

Jadrice Toussaint — Wed, 03 Dec 2003 10:13:47 GMT

Jorge -

Are you even seeing the traps sent to IM7?
Are they in the uncleared event section?

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 10:49:07 GMT

Yes I do see the events under unclear events

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 11:27:17 GMT

I just just pulled the cable from the nic and see a trap was sent to CIM but no notification was sent out. I don't see where this could be failing

Re: notifications

Fredrik Öster — Wed, 03 Dec 2003 11:47:35 GMT

What version of HP Agents are you usÃng? there is a patch/fix for CIM 7 SP2 if you have version 6.40 on the agents, one more thing. Have you tryed to restart the CIM service? I have had some problem that has been solved by restarting the CIM service.

Re: notifications

Jadrice Toussaint — Wed, 03 Dec 2003 11:51:49 GMT

Jorge -

Again, did you notice an uncleared event in IM7 after the trap was sent?

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 11:56:24 GMT

Majority of the servers are running the 6.40 agents. The CIM machine is running 6.40. I am seeing the event in the uncleared status report

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 12:00:50 GMT

Here is a screen shot

Re: notifications

Jadrice Toussaint — Wed, 03 Dec 2003 12:12:17 GMT

OK that's what I wanted to know. Now to get these alerts by email, you will need to create an event query such as the one I've attached. Then you will need to associate your email notification or create a new email notification for it.

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 12:22:48 GMT

I have multiple event queries ie. informational, important and critical. The one I have attached is a critical event query.

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 12:24:54 GMT

I also did restart the IM service

Re: notifications

Jadrice Toussaint — Wed, 03 Dec 2003 12:43:33 GMT

Ok it seems to me that your event queries if the rest of them are set up the same way are right on the money. Now I'm curious on how your email notification task is setup. Do you have your notification tasks setup to alert you when a new event or query meets the criteria?

Re: notifications

Jadrice Toussaint — Wed, 03 Dec 2003 12:45:57 GMT

and I would also double check and make sure that the task asscoiated with the event actually gets executed. check the time stamp on the notification task to see if the task ran.

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 14:06:19 GMT

I think I may have found what my issue was. In my queries I also had events by type selected which I removed and I started to recieve pages and emails.

Re: notifications

Jadrice Toussaint — Wed, 03 Dec 2003 14:08:45 GMT

Jorge -

There ya go:)

Re: notifications

Jorge Rivera_2 — Wed, 03 Dec 2003 14:11:01 GMT

Thanks for your help