topic Re: Insight Agent 7.4 consuming 30% processor time in Server Management (Insight Manager 7)

Insight Agent 7.4 consuming 30% processor time

John Collins_7 — Fri, 14 Oct 2005 03:58:26 GMT

Installation of the 7.4 Insight Agent and applet "CQMGSERV.EXE" is consuming 30% processor time slot. Reverting back to the 7.3 agent reduces the processor usage to approx < 1%.
The hardware spec is as follows:
DL 380 G3
Windows 2000 - SP 4

Re: Insight Agent 7.4 consuming 30% processor time

RobSmith — Tue, 25 Oct 2005 10:14:42 GMT

I've spoken with HP, and they state that this is a known issue, and they are working on a fix. Im the meantime, their official answer is to use 7.3 on all Win2k servers.

Re: Insight Agent 7.4 consuming 30% processor time

Bill Gushue — Fri, 28 Oct 2005 08:29:51 GMT

I have a case open with HP regarding this issue and a member of the escalation team has responded asking me to remove the System Information subagent from the active list (making it inactive). After restarting the Insight Manager agents, CPU usage returns to normal. They are still debugging the issue.

Re: Insight Agent 7.4 consuming 30% processor time

John Collins_7 — Fri, 28 Oct 2005 08:39:55 GMT

What is the "System information subagent" that you are refering too?

Re: Insight Agent 7.4 consuming 30% processor time

Stan Ryzinski_1 — Fri, 28 Oct 2005 09:03:53 GMT

We are having the same problem. Can you provide more information on how to turn off the "Information" sub process.

PS: I assume you are not talking about the version control agent.

Re: Insight Agent 7.4 consuming 30% processor time

Stan Ryzinski_1 — Fri, 28 Oct 2005 09:47:42 GMT

Sorry I should have dinked around a little more. To disable the subagent go to:

Settings->Control Panel->HP Management Agents...

Re: Insight Agent 7.4 consuming 30% processor time

John Collins_7 — Fri, 28 Oct 2005 09:59:59 GMT

If the "System Information" subagent, located within the SNMP details are disabled, then what information is not sent to HPSIM i.e. Does HPSIM continue to report failed status properly?

Re: Insight Agent 7.4 consuming 30% processor time

Peter Bishop — Fri, 28 Oct 2005 11:37:52 GMT

I have a 530 G2 running Win2K SP4, and it is having the similar issue. I have down-graded the PSP to it's original version 7.20 but that did not resolve sluggish performance. Does anyone have anything in writeing from HP?

Re: Insight Agent 7.4 consuming 30% processor time

Pagnotta — Mon, 28 Nov 2005 07:41:10 GMT

Is this problem solved with latest management agents 7.40.1 ?

Regards

Angelo

Re: Insight Agent 7.4 consuming 30% processor time

Rich Purvis — Mon, 28 Nov 2005 10:53:17 GMT

The latest discussion on this issue is on this thread here, I believe it answers your question:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=962950

-Rich

Re: Insight Agent 7.4 consuming 30% processor time

Robin Alexander — Fri, 02 Dec 2005 13:23:08 GMT

Has it been determined yet what is lost by deactivating the System Information subagent?