topic Re: SW Status Indicator in Server Management (Insight Manager 7)

SW Status Indicator

Michael Wright_3 — Tue, 25 Feb 2003 19:42:48 GMT

I have CIM7SP2 loaded on a W2K SP3 box. I also have the VCRM loaded on this same box. When viewing IM, I do not have any Green Check marks under the SW column for any of my servers. I can access all of my servers VCA page, System Management page and Management Agents page fine. Has anyone else seen this problem?

Re: SW Status Indicator

Brent Ingler — Tue, 25 Feb 2003 21:41:28 GMT

What is the status that you have for all of the servers? Is it unknown? Minor? More details, please. Are each of the servers configured to point to the repository and the appropriate reference Support Paq?

Brent

Re: SW Status Indicator

Michael Wright_3 — Tue, 25 Feb 2003 21:48:41 GMT

The latest VC agents are installed, pointing to the correct VCRD server, with the correct passwords.

The software on about 25 servers is the latest versions. The others have older drivers but the most current Agents.

If I go to a device's Version Congrol Agent Home Page, the status will indicate all current.

Re: SW Status Indicator

Brent Ingler — Tue, 25 Feb 2003 23:00:26 GMT

Okay, you're still not answering my question. In that collumn, where you're expecting there to be a green check box, what is there in it's place?

Brent

Re: SW Status Indicator

George_71 — Wed, 26 Feb 2003 11:20:23 GMT

I got this of a support document it might help!

Try the followings if 'Blue' Indication or Unknown listed as software status.

Cause

by Version Control Agents not configured correctly...?? The monitored server cannot compare its drivers and software to the database, because it??is not??configured to access the Version Control Database.

Resolution/Workaround

1. Ensure Agents are all loaded and working properly.?? Ensure SNMP is correctly configured on all machines.

2. Set the trusts between the Version control server and the server affected,??using the web agent options??(Recommend 'Trust All' during troubleshooting)

3. In the server affected - Set the Version Control Agent's settings??by selecting Version Control Agent, then Options (Enter the credentials used for administrator Web agent access on the Version Control Server)

4. In CIM7 - Under TASKS, run the Software Polling Querry

I hope it helps

George

Re: SW Status Indicator

Michael Wright_3 — Wed, 26 Feb 2003 15:51:23 GMT

The status indicator for all but four machines is a blue circle. On 4 of the servers, it IS a green checkmark. I tried my George mentioned but still no change.

Re: SW Status Indicator

Gert Luyten — Wed, 26 Feb 2003 16:16:45 GMT

The software status icon wil only change if you have the following prerequisites:

1) a configured VCRM + content
2) configured VCA agents pointing to the VCRM
3) the Daily Device Identification polling task must have run
4) the weekly Software Status polling task must have run

Probably item 4) has not been accomplished.

Rgds,

Gert Luyten.

Re: SW Status Indicator

Michael Wright_3 — Wed, 26 Feb 2003 16:18:22 GMT

All 4 items have been accomplished.

Re: SW Status Indicator

Jeff Mathews — Wed, 26 Feb 2003 16:43:43 GMT

I made a mistake when originally setting this up that caused the same thing you are seeing. I figured it would be worth mentioning "just in case". When you configure the version control agent package you have the option to set the server name, and administrator password for the server acting as your repository manager. Because it asked for the servername, then the admin password, I assumed this was for the local admin account, and entered that password. It is actually for the administrator password of the web agent that is running on that box. You can configure this after the fact by going to one of your servers that has the blue dot showing up, going into the version control agent, and selecting options. You will see the servername of your repository manager and a password. Type in the correct password and click set. A green checkbox will appear if you enter the correct password, or a yellow box if you enter an incorrect password. It would be worth checking out anyway.

Jeff

Re: SW Status Indicator

Michael Wright_3 — Wed, 26 Feb 2003 16:50:03 GMT

The Version Control agents can see the VCRM Server. On the VCAgent Home page it even displays the: Installed Version, Support Paq Version, and Latest Version. On this page I have a Green Check mark for the Overall Software Status, just not on the CIM7 Devices page.

Re: SW Status Indicator

Ron_54 — Wed, 26 Feb 2003 17:51:32 GMT

What you need to do to correct this is the following. I ran into this myself when I upgraded to SP2.

-Go to the servers Device Home Page.

- Go to Settings, HTTP Server Options.

- Make sure local access is checked with Administrator option.

-Down further, make sure that Trust all is selected.

That should fix it. You may need to go to the VC Page on each server and re-save the configuration.

Hope this helps.
Ron

Re: SW Status Indicator

Michael Wright_3 — Wed, 26 Feb 2003 18:30:13 GMT

So it won't work at all with SP2 using Certificates?

Re: SW Status Indicator

Jeff Mathews — Wed, 26 Feb 2003 18:54:26 GMT

I agree with Ron that you will need to check the local access checkbox on each servers HTTP options, but you can also set it to trust by certificate. On the same screen you will just have to make sure the cert for you IM server appears in the trusted server list.

Jeff

Re: SW Status Indicator

Michael Wright_3 — Wed, 26 Feb 2003 19:24:47 GMT

OK, I'm resetting 5 of the problem servers TRUST ALL. I've also turned off the Require Trusted Certificates in CIM7. I've rebooted the CIM7 server and will restart the Compaq agents on the 5 selected servers and then re-rerun the above mentioned tasks. I'll post back here with he results.

Re: SW Status Indicator

Michael Wright_3 — Wed, 26 Feb 2003 20:06:26 GMT

OK, resetting to Trust All works and Trust By Name works. Evidently, I have a problem with Certificates somewhere. Thanks for all the help!!!