topic Re: 6.30 Agents - Replace corr memory in Server Management (Insight Manager 7)

6.30 Agents - Replace corr memory

Rob Buxton — Tue, 06 May 2003 21:38:02 GMT

Hi All,

Updated the Agents on several W2000 servers to 6.30A. And, on reboots we're now seeing "Replace Corr Memory" Events. As this has happened on several servers I'm less than convinced that we've got a sudden outbreak of flakey memory.
Anyone else seen this?

Re: 6.30 Agents - Replace corr memory

Stephen Jones_3 — Wed, 07 May 2003 06:43:06 GMT

We have also updated several of our boxes and they are producing these events.

I also presume this is some sort of bug in the agents code.

Regards,
Stephen

Re: 6.30 Agents - Replace corr memory

Anthony Cohn — Wed, 07 May 2003 07:10:57 GMT

Yep, we are also getting this error. Anything to worry about?

Anthony

Re: 6.30 Agents - Replace corr memory

Gotink — Wed, 07 May 2003 08:27:40 GMT

I guess it is a false translation of the Intergrated Management Log.
When you clear the intergrated management log, the errors do not return.

On one server I have got correctable memory Log instead of Intergrated Management Log (homepage - Logs).
Does anyone know how to fix this?

Re: 6.30 Agents - Replace corr memory

Rob Buxton — Wed, 07 May 2003 21:53:44 GMT

Thanks All,

Anyone from the HP Insight Manager team want to comment?

I'll test the results of any Servers rebooting with a clean Integrated Log. It could be as Albert has suggested a result of some incorrect processing of the log.
It certainly seems as though it's a bug though.

Re: 6.30 Agents - Replace corr memory

James Kennedy_4 — Fri, 09 May 2003 12:41:13 GMT

Had this on my servers as well. Replaced each memory module one after one at a time, definately not a memory problem.

This was actually a cluster box that was disconnected from its shared storage. Once reconnected to the shared array, the error messages have dissapeared.

Must be a bug in 6.30 when external SCSI controller not connected to anything? Very wierd though. They shouldn't have to be terminated by anything when nothing is connected.

Re: 6.30 Agents - Replace corr memory

James Kennedy_4 — Fri, 09 May 2003 15:54:58 GMT

Well, just installed 6.30A on my DL-360 G2 test box. The same errors are now in the event logs.

This box does not have any external SCSI connectors, so now I know there really is something buggy with these agents.

Did HP do any testing???

Re: 6.30 Agents - Replace corr memory

James Kennedy_4 — Fri, 09 May 2003 15:55:16 GMT

Re: 6.30 Agents - Replace corr memory

Meier Daniel — Tue, 13 May 2003 11:24:40 GMT

Yep, we are also getting this error. I' dont worry about and i'm sure in the next release of smartstart it's fixed.

Re: 6.30 Agents - Replace corr memory

Greg Hooper_1 — Tue, 13 May 2003 12:23:53 GMT

Yes, I have gotten the same errors on my 6.3 updates. About 10 servers so far.

Re: 6.30 Agents - Replace corr memory

Rob Buxton — Tue, 13 May 2003 19:41:17 GMT

Hi All,

I'm no longer sure what triggers these errors and under what circumstances. A new install on a DL380, which had un-cleared errors in the Integrated log didn't produce any of the "corr memeory" errors.

But, the Integrated Log showed up as Green even though there were uncleared serious errors in the Log.

Re: 6.30 Agents - Replace corr memory

J._1 — Wed, 14 May 2003 12:44:49 GMT

There seems to be some problems with the CPQHOST reporting subsystem...

If anyone out there is polling memory usage with SNMP, can you please check if you're also seeing the following:

.1.3.6.1.4.1.232.11.2.13.2.0 (enterprises.compaq.cpqHostOs.cpqHoComponent.cpqHoMemory.cpqHoPhysicalMemoryFree) responds with "1918" and that .1.3.6.1.4.1.232.11.2.13.1.0 (...cpqHoMemory.cpqHoPhysicalMemorySize) responds with "1"

We don't have 1MB RAM installed on our servers ;)

This is occuring on our servers with the 6.3 agents loaded, regardless of the actual installed memory / available memory. All other agent versions up to this point have returned proper values. The CPQHOST.MIB file included with the latest agents lists the above OID's and they're consistent with previous versions.

Re: 6.30 Agents - Replace corr memory

Scott Shaffer — Tue, 27 May 2003 18:52:40 GMT

All - this is a bug, it will be addressed in 6.4. I don't have a good date for that yet, but I expect it by the end of June at the latest.

Re: 6.30 Agents - Replace corr memory

Sandy Wood — Fri, 30 May 2003 22:06:51 GMT

Well for what it's worth, I'm getting the same on my Win2k servers.....

correctable memory errors...

Re: 6.30 Agents - Replace corr memory

Jerry Brown — Tue, 03 Jun 2003 18:07:44 GMT

As Scott mentioned above, this is a known Management Agent issue. A customer advisory will be coming out very soon but I wanted to share the resolution with the forum so that you can determine if the error is true or false.

If a correctable memory error occurs on initial system startup, check the Integrated Management Log (IML) for a corresponding correctable memory error message. If a correctable memory error is not logged in the IML, then the error is false and can be ignored. If the correctable memory error is logged in the IML, then the error is valid.

Smart Start 6.4 will have a fix for this issue.

Re: 6.30 Agents - Replace corr memory

P.Messerli — Thu, 05 Jun 2003 12:12:48 GMT

Hi all,

I also collect memory infromation with SNMP on my DL 380 G2.

The OID 1.3.6.1.4.1.232.11.2.13.1 is "NULL" or "1". Before the update everyting was o.k.

Have the same errors in the event logs.

Re: 6.30 Agents - Replace corr memory

Fredy Gerber — Tue, 28 Oct 2003 03:40:09 GMT

good morning,

I use 6.40A on my DL-380 G2. The value for the OID 1.3.6.1.4.1.232.11.2.13.1 is "1". Exists a fix or a solution for this problem?

Regards,
Fredy