topic Re: Unmapped device stuck in PCM+ in Switches, Hubs, and Modems

Unmapped device stuck in PCM+

J Vesterdahl — Tue, 02 Jan 2007 09:04:04 GMT

Hello.

I have a network with several static VLANs. The network is mainly used for various data collection/telemetry and CCTV.
In one VLAN PCM+ reports an unmapped device with parameters (when hovering over it with the mouse) null, IP: null, Device type: null.
I assume it's a PC which was once connected to that VLAN, but not anymore. No other devices have ever presented themselves on the VLAN, nor should they.

How do I remove this unmapped bugger from PCM+?

Re: Unmapped device stuck in PCM+

Ralph Bean_2 — Tue, 02 Jan 2007 12:06:25 GMT

Does right-click 'Delete Device' work?

Re: Unmapped device stuck in PCM+

J Vesterdahl — Wed, 03 Jan 2007 02:32:57 GMT

No, it just sits there in the lower pane of the VLAN map window. I can move it around, but not delete it.

Re: Unmapped device stuck in PCM+

Matt Hobbs — Wed, 03 Jan 2007 02:47:57 GMT

Does it show up in End Nodes or Unknown Devices? If so, can you delete it from there?

Re: Unmapped device stuck in PCM+

J Vesterdahl — Wed, 03 Jan 2007 05:02:40 GMT

No, I have two unknown devices, which have IP numbers identifying them (to me) as my two management stations running PCM+.
The "null" device is not in this list.

Re: Unmapped device stuck in PCM+

Ralph Bean_2 — Wed, 03 Jan 2007 11:45:58 GMT

What version of PCM are you using, including Automatic Update versions installed, if any?

Re: Unmapped device stuck in PCM+

Matt Hobbs — Wed, 03 Jan 2007 17:05:24 GMT

Also from memory, I have seen unmanaged switches turn up this way - is it blue by any chance? Is there an unmanaged switch in your network you could possibly attribute to this?

Re: Unmapped device stuck in PCM+

J Vesterdahl — Thu, 04 Jan 2007 03:50:26 GMT

I am using PCM+ version 2.1 update 6.
The unmapped device is indeed blue, but I have no unmanaged switches in the network.

I guess I was hoping that PCM kept a record of devices in a .ini file or something, and that someone could tell me which file to edit.

Re: Unmapped device stuck in PCM+

Ralph Bean_2 — Thu, 04 Jan 2007 14:02:42 GMT

I suggest that you:

1) Re-Start the PCM client.

2) Clone the network/subnet/vlan window (if you are not familiar with how to do this, do Help->Procurve Network Management Help->Search->Clone).

and let us know whether that fixes the problem.

Re: Unmapped device stuck in PCM+

J Vesterdahl — Fri, 05 Jan 2007 02:43:33 GMT

1) Been there, done that several times.
2) I assume that by cloning you refer to detaching the window. That's all I could find in the help, anyway.
It simply made an identical detached window with an unmapped device in it.

Re: Unmapped device stuck in PCM+

Ralph Bean_2 — Fri, 05 Jan 2007 11:59:21 GMT

If you want to pursue this further, then I think you'll need to open a trouble call with ProCurve.

Re: Unmapped device stuck in PCM+

J Vesterdahl — Wed, 11 Jul 2007 02:11:32 GMT

Hmm ... can't remember how I got rid of this, but it's gone now. Not least after upgrading to PCM2.2

Re: Unmapped device stuck in PCM+

J Vesterdahl — Wed, 11 Jul 2007 02:24:54 GMT

Closing the thread