topic Re: PCM Policies in Switches, Hubs, and Modems

PCM Policies

Stephan Lache — Mon, 19 May 2008 08:04:49 GMT

Hi,

i have some problems to configure email notification at an event.
i set up an action (email),event (severity greater than informational), any source,any time.
by manual execution of this policy, i get a email,but nothing happens ,when i see when i can notice evnts in the eventlog.

has anybody a idea?
thanks in advance

stephan

Re: PCM Policies

Sietze Reitsma — Mon, 19 May 2008 11:49:16 GMT

Which version of PCM do you use? I assume PCM+ 2.3.

1.create event based alert
2.create action
3.create policy

You can use dialog boxes instead of e-mail for testing and as soon as the policy works change from message dialog to e-mail action

Re: PCM Policies

Stephan Lache — Mon, 19 May 2008 12:06:31 GMT

HI Sietze,

iÂ´m using PCM+ 2.3 with IDM and mobility manager.
i created the policy exactly with this steps you mentioned.
there are events which should trigger my action all the time. i can see them at the eventlog.
even if i set the event filter to " equal informational" my action isn`t triggerd.

i just changed the action from email to message box,but the action works only
manually.
i donÂ´t whatÂ´s wrong.

stephan

Re: PCM Policies

Mohieddin Kharnoub — Mon, 19 May 2008 13:33:53 GMT

Hi

Since manually is working; then

I would restart the PCM+ then if an event happened and that didn't trigger the alert, i will check the history and the logging to see what wrong.

We appreciate your sharing of the information about this case here during your investigation until you resolve this issue.

Good Luck !!!

Re: PCM Policies

Stephan Lache — Mon, 19 May 2008 13:41:12 GMT

many thanks for your advice.

i will try it and let you know when and how the problem is solved.

regards
stephan

Re: PCM Policies

Stephan Lache — Mon, 19 May 2008 14:02:42 GMT

There is no change in behavior after PCM restart.
The "event based alert" doesnÂ´t trigger the
action,no matter how i set the filter.
Normaly i should get a lot of mails when i
set the filter to severity "equal to informational".
i donÂ´t understand it,because i can see this informational events in the eventlog.

very strange....

Re: PCM Policies

Sietze Reitsma — Mon, 19 May 2008 20:37:16 GMT

I see strange things as well.

I selected equal to Minor severity in the alert config, but Informational alerts coming in.

I also created an alert based on text field. Contain:

This works fine, so try this first.

If the severity part of the alert config is not working properly then a case at support should be opened. I'm not running the latest auto-update. I see in the releasenotes some fixes.

Re: PCM Policies

Matt Hobbs — Tue, 20 May 2008 12:03:15 GMT

You need to install the latest AutoUpdate package to fix this problem.

Re: PCM Policies

Stephan Lache — Tue, 20 May 2008 12:42:58 GMT

thanks a lot !!!
the latest update has solved the problem.

iÂ´m a lucky man :-)

Re: PCM Policies

Stephan Lache — Tue, 20 May 2008 12:44:06 GMT

the latest update has fixed the problem

Re: PCM Policies

Matt Hobbs — Wed, 21 May 2008 09:45:20 GMT

Glad to hear that helped Stephan. Don't forget to assign points to those that took the time to help.