topic Re: HP ProCurve manager in Switches, Hubs, and Modems

HP ProCurve manager

willinfo — Wed, 18 Mar 2009 14:34:27 GMT

I've just installed HP ProCurve Manager and I don't have any informations (in device syslog or events) about switch although some of them have a critical status.

Furthermore, I throwed the discovery on my network and many of my switchs now hage got the critical status .

I wait your answers with impacience. Thanks

Re: HP ProCurve manager

cenk sasmaztin — Wed, 18 Mar 2009 14:41:34 GMT

http://cdn.procurve.com/training/Manuals/PCM-AdminGuide59908850-0208.pdf

Re: HP ProCurve manager

willinfo — Wed, 18 Mar 2009 14:44:51 GMT

I have this guide and I read it but it doesn't respond to my problem.

Re: HP ProCurve manager

cenk sasmaztin — Wed, 18 Mar 2009 14:49:05 GMT

what is your problem ?
what would learn you ?

Re: HP ProCurve manager

willinfo — Wed, 18 Mar 2009 14:51:44 GMT

I would like that PCM inform me about the switchs events first because in the windows device syslog and events I have anything.

Re: HP ProCurve manager

cenk sasmaztin — Wed, 18 Mar 2009 15:06:52 GMT

hi send you pcm and switch event log message information pdf support all event info this two guide

ftp://ftp.hp.com/pub/networking/software/3500-5400-6200-ELRG-0207-K_12_XX-Book.pdf

http://sysdoc.doors.ch/HP/7/PCM_EventsList.pdf

Re: HP ProCurve manager

willinfo — Wed, 18 Mar 2009 15:12:50 GMT

thanks for all ! I will read it !

Re: HP ProCurve manager

Javed Padinhakara — Thu, 19 Mar 2009 00:29:53 GMT

willinfo : make sure the windows box where PCM server is running, has no other application occupying the port 162.
You can do a netstat to confirm this. OR you could better use the tool "Currports" : www.nirsoft.net/utils/cports.html.

PCM needs this port to act as a SNMP trap receiver - and thus would be able to get the events from the switches.

If you find some other process(other than javaw.exe, which belongs to PCM) is using port 162,(One of the common culprit is "Windows SNMP Trap Receiver") then kill that process and restart PCM.

let me know if that helped.
Javed

Re: HP ProCurve manager

willinfo — Thu, 19 Mar 2009 06:59:49 GMT

Good morning and thanks for all your answers ! I practised the netstat on my computer but I don't find any port 162.
In the adminitrator guide of PCM, it's written that :

" To enable the Device Syslog function in PCM, you need to set the PCM server as the Syslog server. "

Furthemore, many switchs of my network are out because I have launched the discovery.

Thanks for your help.

Re: HP ProCurve manager

willinfo — Thu, 19 Mar 2009 13:49:40 GMT

I have just looked the discovery settings and on the seed device, I have the IP of my network 192.168.1.0 .

It's possible that was the consequences of my problem => the fact that many of my switches are red (critical status) when I launch the discovery ? I have to put a seed device like 192.168.1.1 ?

Re: HP ProCurve manager

Steve Britt — Thu, 19 Mar 2009 17:02:51 GMT

willinfo,

Yes, for the discovery seed device you should put the IP of a device that will be reliably accessible to PCM - a ProCurve switch or router. I'm sure this is at least a part of your problem.

Regards,

SVB

Re: HP ProCurve manager

cenk sasmaztin — Thu, 19 Mar 2009 17:43:52 GMT

willinfo
I can't understand your problem

what about you ? what is problem ?

Re: HP ProCurve manager

cenk sasmaztin — Thu, 19 Mar 2009 18:04:57 GMT

if you see start from device red (critical status )on map
fristly
check update pcm server
all update must be fully

please go to hp ftp site last updates for pcm
pcm_2_3_322_update_9.zip,8.zip,7.zip,6.zip,5,zip

ftp://hp.com/pub/networking/software/
my advice download all update on your pcm server and make manual update

check update all switches
switches must be last update

check switch snmp comminity name
and not change snmp setting on switch

check preferance tab under discover status must be enable discovery
check ip address seed device

check managemet subnet preferans under discovery under subnet managemet subnet must be seed device network address

check discovery process status preferance under discovery under status

and make manuel discover all network device

Re: HP ProCurve manager

willinfo — Fri, 20 Mar 2009 07:53:43 GMT

How update all my switch ? and I don't know the community name of my switch ... how put one ?

Re: HP ProCurve manager

willinfo — Fri, 20 Mar 2009 12:16:21 GMT

I'm sorry but I have an other question. Now my discovery is disable but a few quantity of my switch pass to the status critical and sometimes, pass to the red ? How can I know why they do this and why my switchs pass to the red status(critical) or the yellow status(warning) ?

Re: HP ProCurve manager

Javed Padinhakara — Fri, 20 Mar 2009 13:41:57 GMT

If PCM shows the switch as RED or YELLOW, it could mean:
a) the switch is NOT REACHABLE from PCM server.
b) there is credential mismatch between the one configured in switch and the one configured in PCM

Since you also mentioned "and I don't know the community name of my switch ... how put one ?" I guess its the case (b).

So you can right click on the device in PCM, and Select "Device Manager > Communication Parameters in Device". This would launch a wizard, where you can configure various credentials.

Once you configure as above, again make sure PCM too has the correct values by launching the "Device Manager > Communication Parameters in PCM" wizard.

Hope that helps
Javed

Re: HP ProCurve manager

willinfo — Fri, 20 Mar 2009 13:46:51 GMT

Thanks for your answer !
I don't have access to the switch configuration by right click on device manager ( on the network map ) when it's red color !!

Re: HP ProCurve manager

Javed Padinhakara — Fri, 20 Mar 2009 13:49:26 GMT

are you able to do a simple windows ping to the switch from PCM box?

Re: HP ProCurve manager

willinfo — Fri, 20 Mar 2009 13:57:30 GMT

What do you mean with PCM box ?
You want that I do a ping with my pc to a red switch ?

Re: HP ProCurve manager

Javed Padinhakara — Fri, 20 Mar 2009 13:59:32 GMT

Yes.
[ PCM box ==> Windows machine where PCM is installed ]