topic Re: unexpected restart JL381A in Switches, Hubs, and Modems

unexpected restart JL381A

LauroP — Wed, 04 Sep 2019 09:51:51 GMT

Hi,

Today after over 4 uptime months my switch JL381A was rebooted after unexpected restart.

No power loss (we have another JL381A in the same rack and this one work fine).

The rack is on a air-conditioned rooms

After the autoreboot the switch is working and i get this crash report:

***************************************************
* Start FASTPATH Stack Information *
***************************************************
pid: 1133
TID: 0xb622b4c0
Task Name: bcmRX
si_signo: 11
si_errno: 0
si_code: 1
si_addr: 0x3d
Date/Time: 9/4/2019 9:18:49
SW ver: PD.02.06

------------ CALL STACK INFO ------------
$00055ef0$ hapiBroadReceive + 0x1d8
$011cabb8$ rx_process_packet + 0x390
$011cb31c$ rx_thread_pkts_process + 0x264
$011cc7b0$ rx_pkt_thread + 0xd4
$006412dc$ osapi_task_wrapper + 0x168
/lib/libpthread.so.0 [0xb6f497e8]
-----------------------------------------
Stack Size: 36864 Bytes
Stack Base Address: 0xB6223000

***************************************************
* End FASTPATH Stack Information *
***************************************************

Re: unexpected restart JL381A

parnassus — Wed, 04 Sep 2019 10:34:50 GMT

Given that PD.02.06 is, as of now, almost one Year old I strongly suggest you to update to PD.02.10 which was recently released (few days ago) since two "reset" related bugs were fixed along the way.

Re: unexpected restart JL381A

LauroP — Wed, 04 Sep 2019 10:59:04 GMT

Hi, Thank you for the answer. I will try, one last question: With the update procedure the actual configuration is lost?

Re: unexpected restart JL381A

parnassus — Wed, 04 Sep 2019 12:05:30 GMT

AFAIK no, the update process preserves the configuration (it can alter the configuration...)...generally is a good practice to perform a pre-update/pre-upgrade backup of the Switch running configuration and save on a safe place (check manual) and ensure that your startup configuration matches your actual running configuration (check manual).

Re: unexpected restart JL381A

LauroP — Wed, 04 Sep 2019 15:45:13 GMT

OK, firmware upgraded.

thanks you for the support