topic Re: HP Procurve 2610-24 stuck on test LED, no networking in Switches, Hubs, and Modems

HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sat, 27 Mar 2021 22:04:58 GMT

Hello

I have a Procurve 2610 that was working well, until when I tried to turn it on today, it would not pass the boot test sequence. It does the thing where it flashes all the LEDs on the front, the POE test, and then it just stops, with the green test light stuck on. Are there jumpers on the board I can use to disable the test or what would I do to fix this?

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sat, 27 Mar 2021 22:51:26 GMT

I hooked it up over serial, it now says the following:

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 05:24:39 GMT

Hello,

Form below output it seems switch is initialiazing.

Afterwards any other message comes or its stucked here?

Thanks!

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 05:28:35 GMT

I let it sit for 12 hours, unfortunately, it is frozen initializing. There is no additional output other than just that little initializing text and the standard bootup information.

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 06:02:48 GMT

I was able to get it to show debug information, is this helpful?

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 07:47:06 GMT

Hello,

Please share the show debug information if it was collected.

Also have you treid to factory reset the device?

What is the current software version in the device?

Thanks!

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 07:50:36 GMT

I showed the debug information in the attached picture above, I have factory reset it several times, It is running R.10.06, from November 28, 2007 build number 14201, which is old but was completely working fine until the issue began.

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 08:02:47 GMT

Hello,

Unfortunately I am unable to see debug snapshot.

Seeing only below:

How long switch was 'UP'?

Thanks!

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 08:11:03 GMT

Here's the debug info in text:

Task 'swInitTask' ID = 0x85f72860 suspended prior to switch_init Bring up GDB and attach to the swInitTask task or taskResume the swInitTask via WindShell

The switch was on and offline sporadically, with the power outage it had been off for about 2 days, with a total uptime of probably around ~1500 hours

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 21:07:06 GMT

I have attempted to upgrade the firmware, it still doesnt function, which leads me to believe this is indeed some sort of hardware failure, since it can't pass its bootup testing sequence.

heres the log from the installation

ROM information: Build directory: /sw/rom/build/nemorom(ndx) Build date: Nov 28 2007 Build time: 16:36:54 Build version: R.10.06 Build number: 14201 OS identifier found at @ 0xbc020000 Verifying Image validity ... CRC on OS image header Passed CRC on complete OS image file Passed Valid OS image @ 0xbc020000 Press any key for ROM prompt HP ProCurve Switch 2610-24-PWR (J9087A) ROM Build Directory: /sw/rom/build/nemorom(ndx) ROM Version: R.10.06 ROM Build Date: 16:36:54 Nov 28 2007 ROM Build Number: 14201 Copyright (c) 1995-2001 Hewlett-Packard Company. All rights reserved. RESTRICTED RIGHTS LEGEND Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subdivision (b) (3) (ii) of the Rights in Technical Data and Computer Software clause at 52.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94303 Enter h or ? for help. =>h LAN Monitor Commands do(wnload) - Download via Xmodem sp(eed) <baud> - Set a new baud rate h(elp) - Display help screen ? - Display help screen id(entify) - Print out identification string jp(jump) <1|2> - Jump to product code, optional 1-primary, 2-secondary q(uit) - Exit the monitor boot - Reboot the system reset - Reset the system v(ersion) - Display version information =>sp 115200 =>h LAN Monitor Commands do(wnload) - Download via Xmodem sp(eed) <baud> - Set a new baud rate h(elp) - Display help screen ? - Display help screen id(entify) - Print out identification string jp(jump) <1|2> - Jump to product code, optional 1-primary, 2-secondary q(uit) - Exit the monitor boot - Reboot the system reset - Reset the system v(ersion) - Display version information => => =>do You have invoked the console download utility. Do you wish to continue? (Y/N)>Download was successful. -- Download for this Product, proceeding -- pass CRC check (len=4050235) , Erasing 62 segments..., Programming starting at 0xbc020000... programming successful... Ready for code execution. Decompressing...done. CRC of image is 0x27a5cee3 CRC @ 0x80001000 Len 11159792 is 0x27a5cee3

It sticks up here.

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 21:11:00 GMT

It freezes on the text 'initializing' in the console, and the following lights remain on on the front:

POE is solid green

FAN is solid green

Test is solid gree

ACT is solid green

I can't seem to find any information on this light sequence, so it seems to be frozen in the test. Is there any way to disable the testing from either the bench console or the rom console?

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 21:15:48 GMT

Hello,

This seems a hardware failure, request to replace the switch.

Thanks!

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 21:18:24 GMT

This thing is 14 years old, packaging is long lost, can it be sent back in the box that the replacement comes in?

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 21:31:41 GMT

Hello,

Please share device serial number so I will check warranty status.

If feasible then share sno. here or in a private message.

Thanks!

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Fri, 07 May 2021 11:06:50 GMT

Thanks! the serial is ~~confidential info erased~~, the warranty check site says its until the year 2108, not sure if that is real or not.

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 21:52:10 GMT

Hello,

Yes, this device covers under part exchange warranty and valid till 2108-01-06.

Please log a case with support. for replacement of the switch:

Log a case on HPE Support Center portal for further resolution using the link:

https://support.hpe.com/hpesc/public/home/

Thanks!

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 21:53:21 GMT

Thank you, I will. Will they send me a box to return this unit in? I do not have the original packaging, and i see the RMA terms require that.

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 22:08:45 GMT

Hello,

I believe original packaging is not required. This switch has lifetime warranty and its difficult to keep it for long time but support is the one who can confirm this with supply chain.

You will get a new switch with return label. You can ship back the faulty switch after replacement.

Thanks!

Re: HP Procurve 2610-24 stuck on test LED, no networking

nmcain — Sun, 28 Mar 2021 22:14:14 GMT

Awesome thanks! Will there be any fees with the RMA, like stocking prices etc or is that covered by the warranty?

Re: HP Procurve 2610-24 stuck on test LED, no networking

akg7 — Sun, 28 Mar 2021 22:19:03 GMT

Hello,

As I know, RMA will be covered under warranty.

Thanks!