https://community.hpe.com/t5/communications-and-wireless/help-needed-please/m-p/4522434#M7513 First step is to log in to your cable modem/switch with the cabled connection and see if your laptop's wifi connection is seen in the set up screen, if yes it's a config issue. if not then you probably need a driver for the O/S. Mon, 02 Nov 2009 12:14:35 GMT Greybeard 2009-11-02T12:14:35Z https://community.hpe.com/t5/communications-and-wireless/help-needed-please/m-p/4522432#M7511 Hi just got a 2nd hand hp pavillion dv4000 laptop. it worked fine but had alot of items on. so i formatted it. now the internet doesnt work without the cable. I dont know what i have done wrong and dont know how i can mend it. please can anyone help me. my cable is with virgin media and when yellow cable is plugged in to laptop internet comes straight on. when i take cable out it says internet not connected. please can anyone tell me an easy step by step way of getting my laptop working please. many thanks Tue, 27 Oct 2009 21:13:13 GMT https://community.hpe.com/t5/communications-and-wireless/help-needed-please/m-p/4522432#M7511 traceroy 2009-10-27T21:13:13Z https://community.hpe.com/t5/communications-and-wireless/help-needed-please/m-p/4522433#M7512 What did you use to reinstall Windows? Thu, 29 Oct 2009 19:44:42 GMT https://community.hpe.com/t5/communications-and-wireless/help-needed-please/m-p/4522433#M7512 userzero 2009-10-29T19:44:42Z https://community.hpe.com/t5/communications-and-wireless/help-needed-please/m-p/4522434#M7513 First step is to log in to your cable modem/switch with the cabled connection and see if your laptop's wifi connection is seen in the set up screen, if yes it's a config issue. if not then you probably need a driver for the O/S. Mon, 02 Nov 2009 12:14:35 GMT https://community.hpe.com/t5/communications-and-wireless/help-needed-please/m-p/4522434#M7513 Greybeard 2009-11-02T12:14:35Z