hung boot process on rx2620

jeremywellen — Tue, 05 Jun 2012 21:08:04 GMT

Hello,

I'm looking for advice/guidance with an issue I'm experiencing where the boot sequence of our rx2620 appears to never reach the EFI boot manager window. The system OS is VMS 8.2-1 and the backstory is that a few weeks ago, we found the system OS was hung and noted through iLO that the CPU0 fan was not functioning, so replaced the entire assembly for that CPU. Now, the system seems to hang during boot-up. The MP is accessible through serial or LAN connections. The firmware on the system is old, MP:CM> sysrev:

MP FW : E.03.15

BMC FW : 3.48

EFI FW : 3.14

System FW : 3.17

And I've read in other postings where boot issues seem to have arisen that updating firmware is one thing to try to resolve the issue, but the system doesn't get to the EFI boot manager, I don't know how else to access an EFI shell to perform the FW update. It appears there are utilties for updating FW through the serial MP or iLO LAN GUI interfaces, but it's unclear to me what files are needed to be provided on the remote FTP server for this method to work??

Another thing, when the system is powered-up and I watch live events come in through the serial MP (filtered to display alert levels 3 and above), the following list of events cycles over and over:

BMC      2 0x204FCE3384025AA5 FFFF027000120300 Type-02 127002 1208322
                                                05 Jun 2012 16:27:48
SFW      2 0xC14FCE3386024000 FFFF000A001D0300 Type-02 1d0a00 1903104
                                                05 Jun 2012 16:27:50
SFW      2 0xC14FCE3387024000 FFFF000A001D0300 Type-02 1d0a00 1903104
                                                05 Jun 2012 16:27:51
BMC      2 0x204FCE338C025AA5 FFFF0103FDC00300 Type-02 c00301 12583681
                                                05 Jun 2012 16:27:56
05 Jun 2012 16:28:00
Alert Level 7: Fatal
Keyword: Type-02 137001 1273857
Machine Check initiated
Logged by: Redundant w/ an E0 code;
Sensor: Critical Interrupt
Data2: OEM Code2: 0x00
0xC14FCE3390024000 003FA17000130300

05 Jun 2012 16:28:00
Alert Level 7: Fatal
Keyword: MC_INITIATED
Machine Check initiated
Logged by: System Firmware 0
Data: Major change in system state - HPMC or MCA
0xF480009800E05AA5 000000000000000B

05 Jun 2012 16:28:01
Alert Level 3: Warning
Keyword: Type-02 136f05 1273605
PCI system error detected
Logged by: Redundant w/ an E0 code;
Sensor: Critical Interrupt
Data1: PCI SERR
Data2: OEM Code1: 0x06OEM Code2: 0xFF
0xC14FCE3391024000 FF06A56F00130300

05 Jun 2012 16:28:01
Alert Level 3: Warning
Keyword: IO_PCI_SERR
PCI system error detected
Logged by: System Firmware 0
Data: Location - I/O Device (Local Bus Adapter): LBA 6
0x6480026A00E05AA5 000000FFFF06FF83

05 Jun 2012 16:28:01
Alert Level 3: Warning
Keyword: IO_PCI_PERR
PCI parity error detected.
Logged by: System Firmware 0
Data: Location - I/O Device (Local Bus Adapter): LBA 6
0x6480026900E05AA5 000000FFFF06FF83

05 Jun 2012 16:28:02
Alert Level 3: Warning
Keyword: OS_MCA_NOT_REGISTERED
OS MCA address not registered
Logged by: System Firmware 0
Data: Implementation dependent data field
0x7680010700E05AA5 0000000000000000

Obviously some fatal events are noted (not sure how to decipher the messages that accompany those event though) and it's complaining about an issue with the PCI bus. I recently reseated the PCI card cage (and the PCI cards in the cage) as well as the RAM modules and CPUs, but the event messages haven't changed. At this point, I don't know what the next steps should be or what else to try...does anyone have any thoughts on how to get the system to the EFI boot manager?

Thanks,

Jeremy

Re: hung boot process on rx2620

S_Logan — Mon, 11 Jun 2012 17:46:23 GMT

Hi Jeremy,

05 Jun 2012 16:28:01
Alert Level 3: Warning
Keyword: IO_PCI_PERR
PCI parity error detected.
Logged by: System Firmware 0
Data: Location - I/O Device (Local Bus Adapter): LBA 6

It is look like PCI IO riser Card or some PCI Card located in LBA6 , My suggestion would be isolate the card first and try to boot the system, if it works well else remove the riser card and boot the system.

If Still doesnt work, Contact HP Solution Center/Call center and log a hardware case for the issue.

HTH,

Surendar

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Re: hung boot process on rx2620

jeremywellen — Thu, 14 Jun 2012 02:35:02 GMT

Hi Surendar,

Thanks for your feedback and recommendation. After following your suggestion, and some trial and error, I found that a SCSI card that was located in the PCI riser cage was causing the fault. After removing this card, the system booted as normal.

Thanks again!

Jeremy

Re: hung boot process on rx2620

S_Logan — Thu, 14 Jun 2012 05:26:53 GMT

Hi Jeremywellen,

Thank you very much for the update.

Regards,

Surendar

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