topic Re: rx4640 Error in Integrity Servers

rx4640 Error

Naveen Chenoli — Tue, 25 Oct 2005 06:51:52 GMT

We have an rx4640 running hpux 11i v2. We are trying to connect a MSA1000 storage direct attach mode.

I upgraded the latest msa firmware using a proliant server, configured the storage volumes. the moment I hooked the MSA storage to the server, the server rebooted.

Since then, the server failed to restart. IT comes upto starting the EFI and then it resets. The error that I am getting is attached.

Kindly let me know if anyone has faced this problem before. Right now the server is in a loop and it keeps resetting...

Any clue ??

Thanks and best regards,

NAveen

EFI version 1.10 [14.61]
EFI64 Running on Intel(R) Itanium Processor Family
EFI 1.10 IPF server rx4640 2.10 [Tue Sep 30 14:14:27 2003] - HP

Copyright (c) 2000-2003 Broadcom Corporation
Broadcom NetXtreme Gigabit Ethernet EFI driver v6.1.3

Loading 'FPSWA'...
2 0 0x00020B 0x0000000000000006 EFI Launching Boot Manager
Scsi(Pun0,Lun0) HP 73.4GMAS3735NC HPC3 (160 MBytes/sec)
Scsi(Pun1,Lun0) HP 73.4GMAS3735NC HPC3 (160 MBytes/sec)
HP 2Gb Fibre Channel Combo Adapter (driver 1.30, firmware 3.02.168)
Broadcom NetXtreme Gigabit Ethernet (BCM5703) is detected (PCI-X)
2 0 0x000285 0x0000000000000000 SAL_CHECK Initialized Store
7 0 0x000098 0x000000000000000B Machine Check initiated
2 0 0x0002A1 0x20000000FFF21120 Processor PSP
2 0 0x000115 0x0000000000000000 MCA: Uncorrected Machine Check
3 0 0x000107 0x0000000000000000 OS MCA address not registered
***********************************************************
* ROM Version : 02.13
* ROM Date : 03/22/2004
* BMC Version : 02.37
***********************************************************

Re: rx4640 Error

Torsten. — Tue, 25 Oct 2005 09:12:49 GMT

Hi Naveen,

I'm not sure if this is related to your Problem, but your servers firmware is ver old.

current is:

rx4640
System 03.17,
BMC 03.49
iLO MP E.03.15 Firmware

Go to www.hp.com Software and drivers and search for rx4640. You will find an ISO image (version 3.17). Follow the instructions.

I guess if you remove the msa, your server will boot. If not, the system logs have to be analyzed.

Re: rx4640 Error

Sameer_Nirmal — Wed, 26 Oct 2005 15:58:39 GMT

Hi,

Which MSA controller firmware you have ? ( after upgrading ?)
What's the system and iLO firmware versions you have?

There was a situtation when in order to use MSA1000 with HP-UX, there is an alternative firmware for MSA1000 controller that exclusively supports the HP-UX operating system. This alternative firmware supports HP-UX only and is not supported for use with any other operating system.

But Now the latest standard firmware v4.48 is common firmware for all supported OS including HP-UX.
Refer the following doc
http://www2.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000081542715

The HP-UX support for MSA1000 was added in April,2004. It would require upgrade of system,BMC, iLO firmwares as well to the latest.

In your current case , just disconnect the MSA and your system should work normal and check for firmware compatibility.

The system is rebooting on account of MCA ( Machine Check Abort ) .