topic Re: rx8620 backplane changed! in Integrity Servers

rx8620 backplane changed!

Khalil Hesam — Sat, 02 Aug 2008 11:11:50 GMT

I had a problem with my rx8620 backplane so I changed it and got a new one. now my cellboards which worked previously halt and don't work anymore. it seems to be a firmware mismatch or something like this. what should I do?
the sysrev, log and ps for my cellboards are attached.

Re: rx8620 backplane changed!

Phil uk — Sat, 02 Aug 2008 11:22:45 GMT

Hi,

You would appear to have an invalid product name on the server

Please post the output from the MP of:-

MP>CM>ID

Regards,
Phil

Re: rx8620 backplane changed!

Phil uk — Sat, 02 Aug 2008 11:25:57 GMT

Hi,

Please can you detail what was wrong with the old backplane - ie, the reasons for changing it, and the procedure you followed when replacing it.(and any data that you captured before the hardware change etc)

This information may help to establish what went wrong etc

Rgds
Phil

Re: rx8620 backplane changed!

Khalil Hesam — Sat, 02 Aug 2008 11:32:01 GMT

mp>cm>id:
This command allows you to change certain fields in the Stable complex
configuration portion of the complex profile.

Retrieving the stable complex configuration portion of the complex profile.

MP modifiable stable complex configuration data fields.
Model String : 9000/800/rx8620
Complex System Name :
Original Product Number:
Current Product Number :
UUID : ffffffff-ffff-ffff-ffff-ffffffffffff
Creator Manufacturer : hp
Creator Product Name :
Creator Serial Number :
OEM Manufacturer :
OEM Product Name :
OEM Serial Number :
Diagnostic license : Disabled

Do you want to modify any of this information? (Y/[N]) n

-> No fields modified.

Re: rx8620 backplane changed!

Phil uk — Sat, 02 Aug 2008 11:37:07 GMT

Hi,

You have an error "PROD_NAME_INVALID"

Looking at you ID output, this is indeed missing.

It should look something similar to:

cm> ID

MP modifiable stable complex configuration data fields.

Model String :9000/800/rx8620
Complex System Name: Complex 01
Original Product Number: A7026A
Current Product Number: A7026A
UUID : 054332bb-357a-11d8-8f7c-6328b360c699
Creator Manufacturer: hp
Creator Product Name: server rx8620
Creator Serial Number: JPR4347008
OEM Manufacturer:
OEM Product Name:
OEM Serial Number:

Re: rx8620 backplane changed!

Phil uk — Sat, 02 Aug 2008 11:43:48 GMT

Most likely you will have to call HP for them to send an Engineer.

He/She will then be able to re-enter the data in "ID" as those fields are password protected.

Presumably you haven't changed any other hardware at the same time as the Backplane?

Re: rx8620 backplane changed!

Khalil Hesam — Sat, 02 Aug 2008 11:47:02 GMT

It seems that I should use my own backplane UUID to be able to use this backplane, but how can I get a password for the "id" command to change UUID? when it asks if I like to change any field and I reply 'y', it gives me a lockword and asks for a password.

Re: rx8620 backplane changed!

Phil uk — Sat, 02 Aug 2008 11:53:26 GMT

As per my previous post - you'll need to call out an HP Engineer.

The passwords are random and encrypted etc

You'll also need to get the Product numbers re-entered - HP will know what to do

Re: rx8620 backplane changed!

Khalil Hesam — Sat, 02 Aug 2008 11:54:34 GMT

I have not changed any other parts, and I can't ask for an HP engineer to come and do anything in my site as:
1. my hardware has no more guarantee
2. my boss doesn't let any HP engineer and expect me to do anything needed. Is there anything else I can do? like calling or sending an email to HP?

Re: rx8620 backplane changed!

Phil uk — Sat, 02 Aug 2008 12:07:42 GMT

You could try calling HP, but I don't know whether or not they will give out "lockwords" over the phone.

You can try getting them to send an HP engineer out despite not having a contract but you would no doubt have to pay a call out fee.

It's a difficult situation

Re: rx8620 backplane changed!

rick jones — Mon, 04 Aug 2008 16:14:57 GMT

Unless the system is well past end-of life, HP will likely as not still be willing to work on it on a "time and materials" basis. As you are finding-out, the rx8620's backplane was not something expected or set-up to be a customer-replacable item.