topic Superdome fail to boot in Integrity Servers

Superdome fail to boot

hello everybody — Tue, 26 Jan 2010 08:31:49 GMT

There is an issue while booting HP-UX 11.23,IA64 HP SUPERDOME SERVER SD64B.
It became panic twice while it is try to start netbackup service.

Starting NetBackup ...................................FAIL Calling function e0000000011932c0 for Shutdown State 8 type 0x2

Could you help me please.

Re: Superdome fail to boot

Michal Kapalka (mikap) — Tue, 26 Jan 2010 08:44:25 GMT

hi,

boot to single user mode and disable netbackup start.

them start to normal mode, and check the system, for some errors ....

mikap

Re: Superdome fail to boot

TARUN SHARMA_1 — Tue, 26 Jan 2010 08:46:13 GMT

Disable Netbackup service by renaming /sbin/init.d/netbackup to some othere name and till where it goes in booting...
Is netbackup client is recently updated on the box?

Re: Superdome fail to boot

Jupinder Bedi — Tue, 26 Jan 2010 08:50:59 GMT

disable the netbackup service in the single user mode and boot the system.if still not coming up lock the call with HP vendor.

Good luck

Re: Superdome fail to boot

Michal Kapalka (mikap) — Tue, 26 Jan 2010 09:31:39 GMT

hi,

vhats is the reason why you needed to start the system again.

did you patch the system ??? If yes, you should know that some patches are making the Netbackup unusable.

mikap

Re: Superdome fail to boot

Michael Steele_2 — Tue, 26 Jan 2010 10:04:19 GMT

"...Multiple MCAs/INITs..."

I wouldn't touch this with a 10 foot pole and neither should you. You should be calling HP HW support.

There is no way you can determine what is wrong without further event log information, which is going to report "...Multiple MCAs...". As "...Multiple MCAs..." were reported to the console.

And MCA event in IA64 archictecture is similar to an HPMC event in PA Risc. A CPU or a DIMM is usually involved and needs replacement. It is a catastrophic event that requires an HP CE.

But because of the cell organization of a superdome only the partitions on the bad cell are affected, yet the entire box and every partition in this superdome are down. This doesn't happen. If you've got a 4 cell dome, then the partitions on the other three good cells should still be up.

Something catastrophic has occurrred.

Call HP.