topic Re: rx4640 will not boot in Integrity Servers

rx4640 will not boot

Warren_Kahle — Wed, 29 Jun 2011 15:27:35 GMT

The rx4640 will not boot. The system was recently moved. The console output keeps repeating:

***********************************************************
* ROM Version : 03.17
* ROM Date : 03/15/2005
* BMC Version : 03.49
***********************************************************
0 0 0x0015B2 0x0000000024125446 boot time event
1 0 0x0000A4 0x0000000000000000 start memory configuration
0 0 0x0015B2 0x0000000057976889 boot time event
1 0 0x000014 0x0000000000000000 CPU0 starting cell relocation
1 0 0x000009 0x0000000000000000 CPU0 launch EFI
0 0 0x0015B2 0x0000000059721247 boot time event
1 0 0x000207 0x000000000011000C CPU0 starting EFI
7 0 0x000098 0x000000000000000B Machine Check initiated
2 0 0x0002A1 0x28000000FFF21130 Processor PSP
2 0 0x000283 0x0000000000000000 SAL_CHECK Monarch Lid
2 0 0x000115 0x0000000000000000 MCA: Uncorrected Machine Check
2 0 0x0002B0 0x2011062900090349 MC: MC Timestamp
2 0 0x00028A 0x0000000000000000 MC: Logging Processor State
2 0 0x000282 0x0000000000000000 Processor Cache Check
2 0 0x000281 0x1080000003000141 Processor Bus Check
2 0 0x00028E 0x0000000090100001 Processor Mod Err Info Target ID
2 0 0x000284 0x000000003F5471C0 Processor IIP
2 0 0x000287 0x0000100000006018 Processor IPSR
2 0 0x001584 0x0000000000415558 MC: MC State
2 0 0x000289 0x0000000000000000 MC: Logging Memory CEC
2 0 0x000288 0x0000000000000000 MC: Logging I/O CEC
2 0 0x001584 0x0000000000504C41 MC: MC State
2 0 0x0002A0 0x0000000000000000 MC Post Process Platform Log
2 0 0x000295 0x00000000000A1800 PCI Bus Error Status
2 0 0x000296 0x0000000000000002 PCI Bus Error Type
2 0 0x000297 0x0000000000000020 PCI Bus Error ID
2 0 0x000299 0x00000000FED22000 PCI Bus Responder ID
3 0 0x000107 0x0000000000000000 OS MCA address not registered
***********************************************************

All suggestions appreciated,

Warren

Re: rx4640 will not boot

Torsten. — Wed, 29 Jun 2011 18:34:49 GMT

Since the server was moved, I would first reseat the HBAs.

Re: rx4640 will not boot

ben Salah_1 — Wed, 29 Jun 2011 19:10:26 GMT

Hi,

7 0 0x000098 0x000000000000000B Machine Check initiated

An MCA occured during boot if server was working fine before moving check all your pci cards installed as Trosten said better rest them.

if issue not solved then log has to be analysed by HP to confirm the issue. Log a case with HP.

Rgds

Re: rx4640 will not boot

Robert_Jewell — Thu, 30 Jun 2011 16:53:41 GMT

You might also check the MP Event Logs for any further clues. Post them here if you wish:

MP --> SL --> E

-Bob

Re: rx4640 will not boot

Warren_Kahle — Thu, 30 Jun 2011 17:53:48 GMT

Apparently the date is not set correctly but this is in the log:

# Location|Alert| Encoded Field | Data Field | Keyword / Timestamp
-------------------------------------------------------------------------------

671   SFW 0   2 0x5480006300E03EF0 0000000000000000 BOOT_START
                                                      18 Mar 2011 12:20:18
672   SFW     *7 0xC14D834E3F023F10 003FA17000130300 Type-02 137001 1273857
                                                      18 Mar 2011 12:21:19
673   SFW 0 *7 0xF480009800E03F20 000000000000000B MC_INITIATED
                                                      18 Mar 2011 12:21:19
674   SFW 0   2 0x568002A100E03F40 28000000FFF21130 MC_PSP
                                                      18 Mar 2011 12:21:19
675   SFW 0   2 0x5680028300E03F60 0000000000000000 MC_IDENTIFY_MONARCH
                                                      18 Mar 2011 12:21:19
676   SFW 0   2 0x5680011500E03F80 0000000000000000 UNCORRECTED_MC
                                                      18 Mar 2011 12:21:19
677   SFW 0   2 0x568002B000E03FA0 2011031800122119 MC_TIMESTAMP
                                                      18 Mar 2011 12:21:20
678   SFW 0   2 0x5680028A00E03FC0 0000000000000000 MC_LOG_PROC
                                                      18 Mar 2011 12:21:20
679   SFW 0   2 0x5680028200E03FE0 0000000000000000 MC_CACHE_CHECK

680 BMC *3 0x204D834E40023FF0 641F647000100300 Type-02 107004 1077252
18 Mar 2011 12:21:20

Re: rx4640 will not boot

Robert_Jewell — Thu, 30 Jun 2011 17:57:17 GMT

Are there more logs to show? Typically a single page is buffered on the screen, but more follow.

If this is it, then there isnt much to go on here.

Re: rx4640 will not boot

Robert_Jewell — Thu, 30 Jun 2011 18:00:54 GMT

Try this to try and get a fresh log:

MP:CM> date - check the date and time for accuracy.

Back to the logs:
MP --> SL --> C clear the logs that exist.

Power reset the system and get as far as it will go.

Run the MP> SL, E again.

-bob

Re: rx4640 will not boot

cnb — Thu, 30 Jun 2011 18:32:35 GMT

Hi Warrren,

You might also need to generate an errdump file in the EFI shell for analysis.

Rgds,

Re: rx4640 will not boot

Warren_Kahle — Thu, 30 Jun 2011 19:07:18 GMT

I cleared the log and power cycled the system. This is what I got:

# Location|Alert| Encoded Field    | Data Field    |   Keyword / Timestamp
-------------------------------------------------------------------------------
0     SFW     *7 0xC14E0C701C020010 003FA17000130300 Type-02 137001 1273857
                                                      30 Jun 2011 12:46:20
1     SFW 0 *7 0xF480009800E00020 000000000000000B MC_INITIATED
                                                      30 Jun 2011 12:46:20
2     SFW 0   2 0x568002A100E00040 28000000FFF21130 MC_PSP
                                                      30 Jun 2011 12:46:21
3     SFW 0   2 0x5680028300E00060 0000000000000000 MC_IDENTIFY_MONARCH
                                                      30 Jun 2011 12:46:21
4     SFW 0   2 0x5680011500E00080 0000000000000000 UNCORRECTED_MC
                                                      30 Jun 2011 12:46:21
5     SFW 0   2 0x568002B000E000A0 2011063000124621 MC_TIMESTAMP
                                                      30 Jun 2011 12:46:21
6     SFW 0   2 0x5680028A00E000C0 0000000000000000 MC_LOG_PROC
                                                      30 Jun 2011 12:46:21
7     SFW 0   2 0x5680028200E000E0 0000000000000000 MC_CACHE_CHECK
                                                      30 Jun 2011 12:46:22
8     SFW 0   2 0x5680028100E00100 1080000003000141 MC_BUS_CHECK
                                                      30 Jun 2011 12:46:22

# Location|Alert| Encoded Field    | Data Field    |   Keyword / Timestamp
-------------------------------------------------------------------------------
9     SFW 0   2 0x5680028E00E00120 0000000090100001 MC_MOD_ERR_TARGET_ID
                                                      30 Jun 2011 12:46:22
10    SFW 0   2 0x5680028400E00140 000000003F5471C0 MC_IIP
                                                      30 Jun 2011 12:46:22
11    SFW 0   2 0x5680028700E00160 0000100000006018 MC_IPSR
                                                      30 Jun 2011 12:46:22
12    SFW 0   2 0x4980158400E00180 0000000000415558 MC_STATE
                                                      30 Jun 2011 12:46:23
13    SFW 0   2 0x5680028900E001A0 0000000000000000 MC_LOG_MEM
                                                      30 Jun 2011 12:46:23
14    SFW 0   2 0x5680028800E001C0 0000000000000000 MC_LOG_IO
                                                      30 Jun 2011 12:46:23
15    SFW 0   2 0x4980158400E001E0 0000000000504C41 MC_STATE
                                                      30 Jun 2011 12:46:23
16    SFW 0   2 0x568002A000E00200 0000000000000000 MC_POST_PROCESS_PLAT
                                                      30 Jun 2011 12:46:24
17    SFW 0   2 0x5680029500E00220 00000000000A1800 MC_PCI_BUS_ERROR_STATUS
                                                      30 Jun 2011 12:46:24

# Location|Alert| Encoded Field    | Data Field    |   Keyword / Timestamp
-------------------------------------------------------------------------------
18    SFW 0   2 0x5680029600E00240 0000000000000002 MC_PCI_BUS_ERROR_TYPE
                                                      30 Jun 2011 12:46:24
19    SFW 0   2 0x5680029700E00260 0000000000000020 MC_PCI_BUS_ID
                                                      30 Jun 2011 12:46:24
20    SFW 0   2 0x5680029900E00280 00000000FED22000 MC_PCI_BUS_RESPONDER_ID
                                                      30 Jun 2011 12:46:24
21    SFW 0 *3 0x7680010700E002A0 0000000000000000 OS_MCA_NOT_REGISTERED
                                                      30 Jun 2011 12:46:25
22    BMC      2 0x204E0C70210202C0 FFFF027000120300 Type-02 127002 1208322
                                                      30 Jun 2011 12:46:25
23    SFW      2 0xC14E0C70250202D0 FFFF000A001D0300 Type-02 1d0a00 1903104
                                                      30 Jun 2011 12:46:29
24    SFW 0   2 0x5480006300E002E0 0000000000000000 BOOT_START
                                                      30 Jun 2011 12:46:29
25    SFW      2 0xC14E0C7025020300 FFFF000A001D0300 Type-02 1d0a00 1903104
                                                      30 Jun 2011 12:46:29
26    SFW 0   2 0x5480006300E00310 0000000000000000 BOOT_START
                                                      30 Jun 2011 12:46:29

# Location|Alert| Encoded Field    | Data Field    |   Keyword / Timestamp
-------------------------------------------------------------------------------
27    BMC      2 0x204E0C7031020330 0780A37000120300 Type-02 127003 1208323
                                                      30 Jun 2011 12:46:41
28    BMC      2 0x204E0C7031020340 FFFF000943090300 Type-02 090900 592128
                                                      30 Jun 2011 12:46:41
29    BMC      2 0x204E0C703A020350 0781A37000120300 Type-02 127003 1208323
                                                      30 Jun 2011 12:46:50
30    BMC      2 0x204E0C7045020360 FFFF027000120300 Type-02 127002 1208322
                                                      30 Jun 2011 12:47:01
31    BMC      2 0x204E0C7046020370 FFFF010943090300 Type-02 090901 592129
                                                      30 Jun 2011 12:47:02
32    SFW      2 0xC14E0C7049020380 FFFF000A001D0300 Type-02 1d0a00 1903104
                                                      30 Jun 2011 12:47:05
33    SFW 0   2 0x5480006300E00390 0000000000000000 BOOT_START
                                                      30 Jun 2011 12:47:05
34    SFW      2 0xC14E0C70490203B0 FFFF000A001D0300 Type-02 1d0a00 1903104

Re: rx4640 will not boot

Robert_Jewell — Thu, 30 Jun 2011 19:22:41 GMT

As advised, if you can get to the EFI Shell you can run the command: errdump mca

Save this to your screen or forward to a file on an EFI disk partition. This can be analyzed further to assist you.

However, I see the following entries:

18 SFW 0 2 0x5680029600E00240 0000000000000002 MC_PCI_BUS_ERROR_TYPE
30 Jun 2011 12:46:24
19 SFW 0 2 0x5680029700E00260 0000000000000020 MC_PCI_BUS_ID
30 Jun 2011 12:46:24
20 SFW 0 2 0x5680029900E00280 00000000FED22000 MC_PCI_BUS_RESPONDER_ID

This could be indicating that you have a PCI card that is causing you greif. A quick thing to try is to remove all PCI cards to see if the system progresses. Add 'em back one at a time to maybe narrow down the culprit.

-bob