topic Re: problem with rx7620 re-installation in Integrity Servers

problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 12:02:17 GMT

I have rx7620 server and after I re-partitioned, the root disk can't boot. I plan to re-install from scratch , but at at MP, it still shows partition 0, can I delete the configuration? Also at EFI shell, cdrom path doesn't exist(I tried search all and map -r, no help).

Thanks advance for your help.

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Thu, 01 Sep 2005 13:11:39 GMT

Hi Shirley,

More information on how many cells were in partition and what you did later would help.

Did you perform a "reset for reconfiguration" after re-partitioning?

shutdown -R

is the command, if I remember.

How many cells are in the partition now?

MP :cm>cp

would help. What is the vfp status?

With regards,
Mohan.

Re: problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 13:24:37 GMT

Thanks Mohan.

I have two cells and 1 partition. I need to setup two partitions so I tried to use partition manager to remove cell 1 from partition 0(partition stated possible error and never finished), then I use shutdown -R command and my boot disk can't boot with no-lvm root disk error.

Here is the info you need:
mp: cm>cp:
--------+--+
Cabinet |0 |
--------+--+
Slot |01|
--------+--+
Part 0 |*.+

and vfp shows:
Please select partition number: 0
# Partition state Activity
- --------------- --------
0 At System Firmware console 45 Logs

# Cell state Activity
- ---------- --------
0 Cell has joined partition 247 Logs

Is there any commands I can use to delete partition from MP or efi shell?

Thanks

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Thu, 01 Sep 2005 14:50:55 GMT

Hi Shirley,

It does seem that your partition 0 has cell0 only. But rx7620 has cell1 as the core cell.

In other words, do you have 2 MP cards? Only then can you use this system as a 2 partition system. In case you have only 1 MP card, then only cell1 can be core cell - boot enabled.

I hope the data you have can be scratched.

You can restore the previous partition information from MP and try to boot the system.

MP:cm> cc

this will give you 2 options. One will be a genesis partition, the second option will be to restore previous partition information.

Select the option to restore previous partition info. Then check with the

MP:cm> cp

Now partition 0 should have 2 "**" indicating both the cell are in the partition. At this condition boot your system and check.

If any problem, post the message immediately. I am awaiting your update (its midnight here in Dubai)

With reggards,
Mohan.

P.S. Never assign 10 points until you have got a perfect solution for your problem. Because other people will not respond to your question.

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Thu, 01 Sep 2005 15:08:19 GMT

Hi,

If you are stuck, please call me on my mobile +971-50-4683550, As I will be going offline for sometime.

I have a feeling you may be in trouble with this partition issue.

Otherwise, open a fresh thread in ITRC so that people who are online can reply to you quickly.

With regars,
Mohan.

Re: problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 15:15:02 GMT

Hi Mahan,

I ran cc command and it failed with:
MP:CM> cc
G - Build Genesis complex profile
L - Restore Last complex profile
Select profile to build or restore: l

Do you want to modify the complex profile? (Y/[N]) y

-> The complex profile will be modified.

Sorry, command failed: RtnCodeCellSlotNotBootBlocked

Can I choose option G to build a new profile?

Thank you very much.

Shirley

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Thu, 01 Sep 2005 15:21:04 GMT

Hi Shirley,

You have to keep the cells in BIB, before running this command, sorry I forgot to mention this.

to put the cell in BIB,

MP:CM>rr

once you give this command for partition 0, it will restart partition and will come to Boot is Blocked (BIB). Watch this state at the VFP. then perform the "CC" action.

1) Is the system new? can it be scratched, if required?
2) how many MP cards and hard disks are in the system?

With regards,
Mohan.

Re: problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 15:34:06 GMT

now when I cp it shows:

--------+--+
Cabinet |0 |
--------+--+
Slot |01|
--------+--+
Part 0 |**|

but when I issue bo command it came back to EFI shell and complain: Load of HP-UX Primary Boot: 1/0/0/3/0.6.0 failed: Not Found and at EFI shell, I ran: search all and map -r returns none.

I manaually moved the hard drive to cell 0 and I can find boot, but still it failed with: Non-lvm root on LVM disk

I do have two MP cards installed and I can start the re-installation from scratch. The only worry is that I can't find the CDROM at efi shell for the new installation.

Thanks,

Shirley

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Thu, 01 Sep 2005 15:47:05 GMT

Hi Shirley,

Do not move the disks. Let them be at the original slots. When you modified the partition through parmodify what error did you get?

To boot from the CD, You can add a boot option and specify the CDROM path in that.

what is the output of

map

at EFI?

Since you say it is new, create a genesis partition with partition 0 on cell1.

Then start your OS installation. Post the output of "map" command.

With regards,
Mohan.

Re: problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 15:53:22 GMT

Hi Mahan,

If I keep the disk at the original slot,at EFI level it can't find the disk, here is an output after I ran search all;
Shell> map -r
Device mapping table

Shell> map
Device mapping table

I do have boot from cdrom option and if I selected it, I got:
Loading.: CDROM
Load of CDROM failed: Not Found

Thanks,

Shirley

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Thu, 01 Sep 2005 15:59:43 GMT

Hi,

Check the power status of the I/O card cage. use

MP:CM>ps

to check this. similarly check the power status of both the cells, and the IO card cage. If any of them is powered off, try to power them on through

MP:CM> PE

You have to see the disks+CDdrive to proceed further.

If power status is ok and still you have this problem, then it is time to call your HP CE.

With regards,
Mohan.

Re: problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 16:15:13 GMT

Hi Mohan,

The power is on at all component, but ps shows a failure on cell 1 as:

HW status for Cell 1 : FAILURE DETECTED

Power status : on, 3.3V Module 1, VRM #9 OVER TEMP ALARM
Boot is blocked
PDH memory is shared
Processor Compatibility : OK
RIO cable status : connected
RIO cable connection physical location : PCI Domain 1
Core cell is INVALID
Attention Led is off

How the core cell is invalid?

Thanks,

Shirley

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Thu, 01 Sep 2005 16:34:15 GMT

VRM #9 OVER TEMP ALARM

is not a good sign. Can you get the call put to HP. A CE can verify this.

Your SL and FPL logs will provide more details on this. Check if any of the component is shown as "failing" or "failed" at PS for the cell board.

What does the PS on cell0 show?

I am going to disconnect in few minutes.

You can post the update once the above message is verified by CE.

With regards,
Mohan.

Re: problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 16:58:26 GMT

Here is an output of ps on cell:
cell 0:
HW status for Cell 0 : NO FAILURE DETECTED

Power status : on, no fault
Boot is not blocked
PDH memory is shared
Processor Compatibility : OK
RIO cable status : connected
RIO cable connection physical location : PCI Domain 0
Core cell is cell 0
Attention Led is off

Cell 1:
HW status for Cell 1 : FAILURE DETECTED

Power status : on, 3.3V Module 1, VRM #9 OVER TEMP ALARM
Boot is not blocked
PDH memory is shared
Processor Compatibility : OK
RIO cable status : connected
RIO cable connection physical location : PCI Domain 1
Core cell is INVALID
Attention Led is off

Thanks,

Shirley

Re: problem with rx7620 re-installation

Shirley Zhang — Thu, 01 Sep 2005 17:15:57 GMT

I'm powering off this server and give a few hours to cool down this server.

Thanks,

Shirley

Re: problem with rx7620 re-installation

Shirley Zhang — Fri, 02 Sep 2005 09:08:22 GMT

After I powered on this server again, the cell 1 is still in same status with VRM #9 OVER TEMP ALARM. I wonder if any command can reset or clear VRM status?

Thanks,

Shirley

Re: problem with rx7620 re-installation

Mohanasundaram_1 — Fri, 02 Sep 2005 13:41:43 GMT

Hi Shirley,

AS I indicated yesterday, it is time to call your HP CE. This problem will not go off if you kept it powered down and then on. The VRM may be faulty.

If you want me to look at it, you can capture the SL and fpl logs and post it. But it is time to call your local support to fix this issue.

With regards,
Mohan.

Re: problem with rx7620 re-installation

Shirley Zhang — Tue, 06 Sep 2005 09:03:18 GMT

I'm going to call HP CE for this hardware problem. Thanks all.

Shirley