rx2660 crash

John Petersen_1 — Mon, 17 Nov 2008 15:24:00 GMT

HP-UX 11.23 (ia64)installed:
HPUX11i-OE-Ent B.11.23.0712 HP-UX Enterprise Operating Environment Component
HPUXBaseAux B.11.23.0712 HP-UX Base OS Auxiliary
HPUXBaseOS B.11.23 HP-UX Base OS
BUNDLE11i B.11.23.0409.3 Required Patch Bundle for HP-UX 11i v2 (B.11.23), September 2004
HWEnable11i B.11.23.0712.070 Hardware Enablement Patches for HP-UX 11i v2, December 2007
QPKAPPS B.11.23.0806.072 Applications Patches for HP-UX 11i v2, June 2008
QPKBASE B.11.23.0806.072 Base Quality Pack Bundle for HP-UX 11i v2, June 2008
_______________________________________________

syslog:

reboot system boot Fri Nov 14 23:43 - 00:49 (01:06)
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Nov 14 23:46:19 w1mvhpi08 vmunix: Starting the STREAMS daemons-phase 1
Nov 14 23:46:19 w1mvhpi08 vmunix: Create STCP device files
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:REVISION:0005
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:SEVERITY:0
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:Processor Error Device Info decode begins.
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:VALIDATION_BITS = 0x000000000110000f
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:PSP = 0x80010000fff21120
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA/CMC[1]: uarch check. info:0x0080000000004001
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA/CMC[1]: req:N/A res:N/A
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA/CMC[1]: tgt:N/A ip:N/A
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:PSI_STATIC_STRUCT.VALID_FIELD_BITS=0x000000000000003f
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:Processor Error Device Info decode ends.
Nov 14 23:46:19 w1mvhpi08 vmunix:
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:Platform Specific Non I/O error
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:Platform Specific Data = 0x0
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:Error Status val = 0x0
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA[1]:Error Status type = NO DATA
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA/CMC[1]:handler = OS_MCA, sub_type = Generic
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA/CMC[1]:00 00 00 00 00 00 20 05 e0 00 00 00 00 30 d2 20
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA/CMC[1]:00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Nov 14 23:46:19 w1mvhpi08 vmunix:
Nov 14 23:46:19 w1mvhpi08 vmunix: Starting the STREAMS daemons-phase 2
Nov 14 23:46:19 w1mvhpi08 vmunix: $Revision: vmunix: B11.23_LR FLAVOR=perf Fri Aug 29 22:35:
38 PDT 2003 $
Nov 14 23:46:19 w1mvhpi08 vmunix: MCA/CMC[1]:00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Nov 14 23:46:19 w1mvhpi08 vmunix: Memory Information:
Nov 14 23:46:19 w1mvhpi08 vmunix: physical page size = 4096 bytes, logical page size = 4096 byte
s
Nov 14 23:46:19 w1mvhpi08 vmunix: Physical: 16755288 Kbytes, lockable: 12499256 Kbytes, availabl
e: 14516348 Kbytes
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reboot system boot Sat Nov 15 00:49
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.
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Nov 15 00:52:08 w1mvhpi08 vmunix: Starting the STREAMS daemons-phase 1
Nov 15 00:52:08 w1mvhpi08 vmunix: Create STCP device files
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:REVISION:0005
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:SEVERITY:0
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:Processor Error Device Info decode begins.
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:VALIDATION_BITS = 0x000000000110000f
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:PSP = 0x80010000fff21120
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA/CMC[1]: uarch check. info:0x0080000000004001
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA/CMC[1]: req:N/A res:N/A
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA/CMC[1]: tgt:N/A ip:N/A
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:PSI_STATIC_STRUCT.VALID_FIELD_BITS=0x000000000000003f
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:Processor Error Device Info decode ends.
Nov 15 00:52:08 w1mvhpi08 vmunix:
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:Platform Specific Non I/O error
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:Platform Specific Data = 0x0
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:Error Status val = 0x0
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA[1]:Error Status type = NO DATA
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA/CMC[1]:handler = OS_MCA, sub_type = Generic
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA/CMC[1]:00 00 00 00 00 00 20 05 e0 00 00 00 00 30 d2 20
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA/CMC[1]:00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Nov 15 00:52:08 w1mvhpi08 vmunix:
Nov 15 00:52:08 w1mvhpi08 vmunix: Starting the STREAMS daemons-phase 2
Nov 15 00:52:08 w1mvhpi08 vmunix: $Revision: vmunix: B11.23_LR FLAVOR=perf Fri Aug 29 22:35:
38 PDT 2003 $
Nov 15 00:52:08 w1mvhpi08 vmunix: MCA/CMC[1]:00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Nov 15 00:52:08 w1mvhpi08 vmunix: Memory Information:
Nov 15 00:52:08 w1mvhpi08 vmunix: physical page size = 4096 bytes, logical page size = 4096 byte
s
Nov 15 00:52:08 w1mvhpi08 vmunix: Physical: 16755288 Kbytes, lockable: 12499280 Kbytes, availabl
e: 14515556 Kbytes
.
.
.
_______________________________________________

Don't know why it rebooted on 14th at 23:43 -- nobody was on the system. Has anyone seen this type of error before? What's the fix?

Thanks,

John Petersen

Re: rx2660 crash

cnb — Mon, 17 Nov 2008 20:52:00 GMT

Hi John,

Can you please post the /etc/shutdownlog and /var/tombstones/ts99 files? Anything in /var/adm/crash/crash.x/INDEX with Nov 14 date? The INDEX file, if it exists, should give a clue as to why/if it crashed.

Thanks,

Re: rx2660 crash

John Petersen_1 — Mon, 17 Nov 2008 21:39:05 GMT

Hi Crash,

>>>/etc/shutdownlog

yes -- rebot/halt/reboot after crashdump messages

>>>/var/tombstones/ts99 files?

No ts99 files

>>>Anything in /var/adm/crash/crash.x/INDEX with Nov 14 date?

yes -- panic MCA, IIP:0xe00000000092d400 IFA:0x0000000000000045

working with HP support on this. thanks for replying.

Re: rx2660 crash

mits — Tue, 18 Nov 2008 02:58:02 GMT

MCA dump will be saved as /var/tombstones/mcayyymmddhhmmss.ccc. Th ccc is the CPU number. There is no customer tools that you can analyze MCA dumps. I suggest you will open an HP support ticket for troubleshooting.

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