topic Re: Pathworks Advanced Server 7.3a crash in Operating System - OpenVMS

Pathworks Advanced Server 7.3a crash

Kyle Snavely_1 — Fri, 16 May 2003 15:37:35 GMT

Hello all,

I've just installed a fresh copy of Pathworks CPQ AXPVMS ADVANCEDSERVER V7.3-A1. Now for some reason, everyday at 17:45:20 it crashes with a ACCVIO error. I've checked to make sure that no background or batch jobs get kicked off at that time. I'm running OpenVMS 7.3-1 on an es40 with 1 gig of ram. The error message from admin/analyze follows:

================= EVENT #27 ==================

Event Time: 15-MAY-2003 17:45:18.78 Node: GSH2
Process Id: 00004C57
Event: Unexpected System Error Encountered
Event Source: LAN Manager Utility
Event Class: Error

Status: %SYSTEM-F-ACCVIO, access violation, reason mask=!XB, virtual address=!XH, PC=!XH, PS=!XL
Text: PWRK$LMSRV process terminated

Please let me know if you need anymore info. Thanks.

Re: Pathworks Advanced Server 7.3a crash

ShyGuy — Fri, 16 May 2003 18:57:26 GMT

Kyle,

I suggest that you log this with HP's Support. An application should never end in an ACCVIO..

/ShyGuy

Re: Pathworks Advanced Server 7.3a crash

Vinit Adya — Fri, 16 May 2003 19:12:54 GMT

Advanced Server 7.3a has lot of bugs that have been fixed in ECO1. So i would recomend to download the patch from the hp website and apply it befor you start debugging the setup.

Re: Pathworks Advanced Server 7.3a crash

Vinit Adya — Fri, 16 May 2003 19:13:09 GMT

Advanced Server 7.3a has lot of bugs that have been fixed in ECO1. So i would recomend to download the patch from the hp website and apply it befor you start debugging the setup.

Re: Pathworks Advanced Server 7.3a crash

Vinit Adya — Fri, 16 May 2003 19:13:59 GMT

Advanced Server 7.3a has lot of bugs that have been fixed in ECO1. So i would recomend to download the patch from the hp website and apply it befor you start debugging the setup.

Re: Pathworks Advanced Server 7.3a crash

Brad McCusker — Fri, 16 May 2003 19:34:33 GMT

I assume that you already have Advanced Server V7.3A-ECO1 becuase you stated "V7.3-A1". If you don't have ECO1, get it and use it.

ACCVIOS leave a traceback in the corresponding log file. Look in the PWRK$LMSRV*.log file which was active at the time of the crash and you will find the traceback which can be used to finger print the crash.

But, it doesn't matter in this forum. There is no ECO2 yet, so, even if we can identify the crash from the footprint, you still need to contact the support center to get a patch. So, you might as well just get in contact with them now.

Regards,

Brad McCusker
OpenVMS Engineering

Re: Pathworks Advanced Server 7.3a crash

Paul Nunez — Sat, 17 May 2003 10:49:24 GMT

Hi,

If it's happening every day at the same time it could be some account has time restrictions enabled and forcelogoff is set (we've had problems in this area in the past).

Paul Nunez
HP Services

Re: Pathworks Advanced Server 7.3a crash

Kyle Snavely_1 — Sat, 17 May 2003 19:31:50 GMT

I'm running v7.3 eco1. I've looked at the pwrk accounts and they appear fine. I've also contacted HP support and they are taking a look. I'll post the solution after I have one.

Thanks for the responses,

Kyle

Re: Pathworks Advanced Server 7.3a crash

Kyle Snavely_1 — Tue, 20 May 2003 16:43:27 GMT

It turns out that this is "happening in the handling of logon time restrictions for users". I'm waiting for the patch to be sent to me.

Kyle