PRODUCT INSTALL crashes

Paul Jerrom — Wed, 03 Apr 2013 11:08:51 GMT

Hi folks,

AlphaServer DS25, running VMS V8.4. Attempting to install any patches using PRODUCT INSTALL fails with a dump as per below. Have tried UPDATE V8.0, TCPIP, one of two others. All pass the verification stage, then dump.

I have done an **bleep**/IMAGE of PCSI$MAIN.EXE and PCSI$SHR.EXE, no errors uncovered. PROD ANALYZE shows no database errors.

Any ideas?

$ PRODUCT INSTALL VMS84A_PCSI

The following product will be installed to destination:
DEC AXPVMS VMS84A_PCSI V4.0 DISK$xxxx:[VMS$COMMON.]
%SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual address=000000000BC53244, PC=00000000001349EC, PS =0000001B
%TRACE-F-TRACEBACK, symbolic stack dump follows
image module routine line rel PC abs PC
PCSI$SHR SPIU_ORDER_EXECUTION spiu_execute_collation
14953 00000000000042FC 00000000001349EC
PCSI$SHR SPIU_ORDER_EXECUTION spiu_collate_object_group
16106 00000000000058F4 0000000000135FE4
PCSI$SHR SPIU_PROD_DOCU spiu_collate_object_domain
18562 0000000000002678 0000000000157178
PCSI$SHR SPIU_PROD_DOCU spiu_collate_object_domain
18639 0000000000002800 0000000000157300
PCSI$SHR SPIU_PROD_DOCU spiu_collate_object_domain
18639 0000000000002800 0000000000157300
PCSI$SHR SPIU_PROD_DOCU spiu_collate_object_domain
18639 0000000000002800 0000000000157300
PCSI$SHR SPIU_PROD_DOCU spiu_collate_or_update
19246 00000000000035D0 00000000001580D0
PCSI$SHR SPIU_PROD_DOCU spiu_collate_database
19539 0000000000003F30 0000000000158A30
PCSI$SHR SPIU_API_OPERATIONS spiu_install
20687 0000000000003704 00000000000DD524
PCSI$MAIN UICOMMON UIexecute_operation
25325 0000000000002784 0000000000052F74
PCSI$MAIN SPIU_COMMAND_VMS DCLinstall_reconfigure
27173 0000000000003F14 0000000000042214
PCSI$MAIN SPIU_COMMAND_VMS process_DCL_command
25534 0000000000000D5C 000000000003F05C
PCSI$MAIN SPIU_COMMAND_VMS process_DCL
25240 0000000000000564 000000000003E864
PCSI$MAIN SPIU_COMMAND_VMS main 25099 0000000000000184 000000000003E484
PCSI$MAIN SPIU_COMMAND_VMS __main 25079 000000000000009C 000000000003E39C
0 FFFFFFFF8038BC44 FFFFFFFF8038BC44
%TRACE-I-END, end of TRACE stack dump
$

Thanks in advance.

Re: PRODUCT INSTALL crashes

Paul Jerrom — Wed, 03 Apr 2013 11:30:48 GMT

Lol...the **bleep** in the original is A N A L Y Z E - I guess the first 4 characters got it censored!!

Re: PRODUCT INSTALL crashes

Paul Jerrom — Fri, 05 Apr 2013 00:45:04 GMT

Problem caused by corrupt PCSI database. Memo to the person who wrote the $ PRODUCT ANALYZE facility - it doesn't work.

Solution is to restore from backup, or build from scratch and use PRODUCT REGISTER to get the database up top date.

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