topic Re: T4 does not collect data in Operating System - OpenVMS

T4 does not collect data

Paul Jerrom — Wed, 20 Jun 2007 22:15:12 GMT

Howdy,

I have 2xRX2620s clustered, running VMS V8.3. I have T4 installed on both, running the same command files, executables etc, logging to the same directories. One node runs fine; the other doesn't!

I can recreate the error - below is hacked from the T4$COLLECT command file:

$ Define Monitor T4$Sys:Monitor_IA64.Exe
$ monitor -
/Record=T4_LOKI_21JUN2007_1415_2359_Mon.Dat -
/Interval=60 -
/Flush_Interval=60 -
/Begin="21-JUN-2007 15:07:00.00" -
/End="21-JUN-2007 23:59:00.00" -
/Comment="HP rx2620 (1.60GHz/3.0MB) (2047Mb with 1 cpu(s))"-
/NoDisplay All_Classes
%MONITOR-I-NOUSER, TOPUSER data is not available in the requested input file

%MONITOR-E-COLLERR, error during data collection
-SYSTEM-F-BADPARAM, bad parameter value

...and I get no data collected. I've tried from various accounts, created a super account with more quota than necessary etc etc. Any ideas? Anyone aware of the parameter that might be bad?

Thanks
PJ

Re: T4 does not collect data

Jon Pinkley — Wed, 20 Jun 2007 23:38:54 GMT

Are both nodes using the same system disk? If so, I am surprised that one would work and the other would not. If each has it own system disk, does one system disk have new patches/updates (if so this is probably the one that does not work).

Try commenting out the "$ DEFINE MONITOR ..."
and use standard monitor. See if that caused the error to go away. The samples collected may drift by a few seconds over the day, but other than that it should work.

Re: T4 does not collect data

John Gillings — Wed, 20 Jun 2007 23:56:18 GMT

PJ,
I don't have an equivalent system to test on. That TOPUSER error sounds suspicious. Is that a new in V8.3 thing? Are you using the latest T4 kit?

Maybe try with the normal MONITOR image. Do you get the same error?

Try the T4 image with just "MONITOR ALL" what happens?

If that doesn't help, I recommend you log a case with your local customer support centre, and/or send an email to the t4 comments address t4hpcom, or use the T4 comment page http://h71000.www7.hp.com/openvms/products/t4/fb_t4mailto.html

Re: T4 does not collect data

Willem Grooters — Thu, 21 Jun 2007 02:25:23 GMT

Be sure to have the latest version of the kit.
Next is a requirement for Alpha because there are some problems with the specific monitor version, but I've understood it applies to Itanium as well:

In t4$COLLECT.COM, look for this part of code:

$ If (Version_For_Compare .Le. 732)
$ Then
$ Define Monitor_Tv T4$Sys:Monitor_Tv_No_Drift.exe
$ Else
$! USE NORMAL MONITOR
$ If (Arch_Name .eqs. "ALPHA") Then Define Monitor T4$Sys:Monitor_Alpha.Exe
$ If (Arch_Name .eqs. "IA64") Then Define Monitor T4$Sys:Monitor_IA64.Exe
$ EndIf

Comment the definition of the Monitor logical:

$!! If (Arch_Name .eqs. "IA64") Then Define Monitor T4$Sys:Monitor_IA64.Exe

It seems to be 8.3 specific, HP is aware of the problem.

Willem

Re: T4 does not collect data

Willem Grooters — Thu, 21 Jun 2007 02:33:00 GMT

Correction: The change in the commandprocedure is NOT 8.3 specific, but this is: Extraction of T4-data from monitor output will give this error:

%SYSTEM-W-BADFILEHDR, bad file header

for each extraction. This will lead to numerous "Fine not found" errors later on.

This has been reported to HP, but I'm not sure what the current state is.

WG

Re: T4 does not collect data

Volker Halle — Thu, 21 Jun 2007 03:03:55 GMT

Paul,

just to confirm: I have downloaded and installed HP-VMS-T4-V0400--1 on a brand-new OpenVMS I64 rx2620 cluster (all patches applied) 2 weeks ago and T4 worked without a problem...

Volker.

Re: T4 does not collect data

Paul Jerrom — Mon, 25 Jun 2007 18:22:46 GMT

Hi all,

Thanks for the interest. Version I am using is HP-VMS-T4-V0400--1. Both nodes use the same t4$sys directory (on a volume shadowed, shared logical disk). AFAIK the two servers are installed & patched identically - I tend to do things to both servers at the same time.
Actually, the TOPUSER error occurs on both nodes, but on the other node the data collection is fine.
I will try without the redefinition of the monitor logical.
All the best,
PJ

Re: T4 does not collect data

Volker Halle — Tue, 26 Jun 2007 01:08:48 GMT

Paul,

after checking the T4$DATA:T4_node_26JUN2007_0001_2359_SUBP_MON.LOG file, I must admit, that I'm also seeing the following message on both nodes:

%MONITOR-I-NOUSER, TOPUSER data is not available in the requested input file

This error message is a little bit misleading, as it is issued for a MONITOR/RECORD operation, where there is no 'input' file.

But this can be explained very easily: the MONITOR_I64.EXE image (built 4-FEB-2005) delivered with T4 V4.0 is not based on V8.3 and therefore does NOT contain the new (V8.3) /TOPUSER qualifier.

Does the %MONITOR-E-COLLERR/BADPARAM problem happen immediately or some time after starting this monitor session ?

Volker.

Re: T4 does not collect data

Volker Halle — Tue, 26 Jun 2007 02:07:39 GMT

Paul,

I stronlgy believe that the

%MONITOR-E-COLLERR, error during data collection
-SYSTEM-F-BADPARAM, bad parameter value

error is independent of the MONITOR-I-NOUSER informational message.

This error will most likely be related to some configuration/system parameter combination. Only HP - with access to the sources of MONITOR_IA64.EXE - can find out what's wrong.

Volker.

Re: T4 does not collect data

Paul Jerrom — Wed, 27 Jun 2007 18:40:19 GMT

Howdy,

Yes, the two MONITOR errors are independant of each other - both nodes get the first error, but only one node gets the second.

The BADPARAM error occurs immediately, and not after a delay.

Have tried using standard MONITOR instead of that supplied with T4, but this causes a "%SYSTEM-W-BADFILEHDR, bad file header" error when T4EXTR tries to process the files - so I end up with no data for either node!

T4 ain't gonna be my friend for much longer...

Re: T4 does not collect data

Ian Miller. — Thu, 28 Jun 2007 04:55:05 GMT

email the T4 people (t4@hp). They do usually respond. If not try Steve Lieman
( trendsthatmatter.com )

Re: T4 does not collect data

EdgarZamora_1 — Mon, 09 Jul 2007 07:49:31 GMT

Any update on this? T4 stopped working properly after I upgraded my Alpha systems to 8.3. I checked the T4 website but there's nothing new there.

Re: T4 does not collect data

Volker Halle — Mon, 09 Jul 2007 07:54:49 GMT

Edgar,

please send mail to the HP T4 mail address. Don't rely on someone from HP reading this forum looking for problem reports.

Also please be more specific on what 'stopped working properly ' after the upgrade to OpenVMS Alpha V8.3.

As I've already said, I installed T4 V4 on a new OpenVMS I64 cluster and it works fine (except the %MONITOR-I-NOUSER message, which I've explained).

Volker.

Re: T4 does not collect data

EdgarZamora_1 — Mon, 09 Jul 2007 08:17:12 GMT

Sorry about that. Too many things going wrong with the 8.3 upgrade.

I'm having the exact problem that Willem posted in his two replies above. I will try to comment out the define command and see what happens.

I'll post a reply with my results.

Re: T4 does not collect data

Paul Jerrom — Mon, 09 Jul 2007 21:07:30 GMT

Howdy,

Have contacted the T4 HP people, he is away on holiday but will be contacting me this week when he gets back. I'll post a solution here, hopefully.
Unfortunately having several other (I assume) 8.3 problems at the moment...

PJ

Re: T4 does not collect data

Paul Jerrom — Sun, 15 Jul 2007 22:14:23 GMT

Howdy,

Just thought I'd let you know that I've been told there is a newer version of t4 that 'works better' with 8.3 . Will keep you posted when I get to try it.

Also, I had to reboot my server due to a different problem last week; T4 popped back into life for 2 days and collected data properly, on the third day it was back to the 'bad parameter' problem. Very MS-ish!

Cheers,
PJ

Re: T4 does not collect data

Willem Grooters — Fri, 27 Jul 2007 02:13:36 GMT

I'm running it (in test) and it is working fine.

Re: T4 does not collect data

Ian Miller. — Fri, 27 Jul 2007 04:22:32 GMT

There is a newer T4 [only available by special request at present] and it does appear to work better with VMS V8.3 than T4 V4.0

Re: T4 does not collect data

Paul Jerrom — Tue, 31 Jul 2007 18:51:02 GMT

Howdy all,

I have received the beta test version for 8.3, and I can confirm that is has been successfully collecting data for the past 2 weeks now. So problem solved.

Cheers,

PJ