topic Re: Problems with HP LJ 2300N in Operating System - OpenVMS

Problems with HP LJ 2300N

Kirsten Knüttel — Thu, 11 Mar 2004 02:17:38 GMT

Hello,

in our OpenVMS environment we have a HP Laserjet 2300N for a couple of weeks now. Everything was O.K. but now for 3 weeks, he prints in irregular intervals a page from DPCS.
This page is a "end of job" page with the following error message:

%DCPS-W-UNDEF, undefined: Name not known - offending command is lps$lpsdict
%DCPS-E-FLUSHING, Rest of Job (to EOJ) will be ignored

After that, the printer is working normally (for some minutes/some hours). And nobody is missing a page. But because many of this pages appear they want it to be stopped.
I don't know now, where I can start with troubleshooting. I've never seen this error before.

We have OpenVMS 7.3-1 with DCPS 2.2

Kind regards,

Kirsten

Re: Problems with HP LJ 2300N

labadie_1 — Thu, 11 Mar 2004 03:16:06 GMT

Hello

You should check the firmware of your printer, may be install the latest Dcps 2.3 .

This message means that the printer has been asked to print a document that was not postscript, but thought it was.

If you do

$ sh sys/out=a.tmp
$ print /param=data=post a.tmp/que=hp2300

you will have a similar message, as the file a.tmp does not contain pure Postscript text :-)

may be somebody does the above from time to time ?

Re: Problems with HP LJ 2300N

Kirsten Knüttel — Thu, 11 Mar 2004 04:02:31 GMT

Hello labadie,

I don't think that somebody tries to send non-postscript-files to this printer. All users have a special application and only print from this application. So all print jobs are postscript.

Next tuesday I will install the DCPS 2.3 on the production servers. After that we will see if these pages occur.

Regards,

Kirsten

Re: Problems with HP LJ 2300N

labadie_1 — Thu, 11 Mar 2004 04:13:15 GMT

you should check, with accoiunting, which file has been printed, and you can define various dcps logicals, to trace that

Re: Problems with HP LJ 2300N

Lokesh_2 — Thu, 11 Mar 2004 04:16:01 GMT

Hi Kirsten,

Try to find out when you get the above error ( I mean printing which file, you receive the above error ) . Then check out whether that is a ANSI or postscript.

One method is you can stop the queue for some time and then get the list of jobs submitted to the queueu. Then start the queueu and find out which job gives the above error.

Also, please post here the output of the following:

$sho que/full
$sho log dcps*

Thanks & regards,
Lokesh

Re: Problems with HP LJ 2300N

labadie_1 — Thu, 11 Mar 2004 04:32:38 GMT

hello

in the doc of Dcps 2.3 I have found nothing about this HP 2300, at

http://h71000.www7.hp.com/doc/732final/dcps_mguide/dcps023_mguide_009.html#printerspec

but this printer is supported since Dcps 2.1 or 2.2

a $ sh que/full hp2300
may help, I guess the printer is defined on the port 9100, but who knows

Re: Problems with HP LJ 2300N

Jan van den Ende — Thu, 11 Mar 2004 05:04:24 GMT

Kirsten,

you don't have to STOP the queue.
(If you don't print terrible amounts of jobs) you can set your queue to /RETAIN=ALL.
Now, if you get your error, you can easily find which job(s) were responsible.
Show entry/fu gives you the file. Is it PS or not? Go on from there.

Drawback: you will have to delete the retained jobs. But then, nearly every usefull debug means gives extra work...

hth

Jan

Re: Problems with HP LJ 2300N

Kirsten Knüttel — Thu, 11 Mar 2004 05:25:25 GMT

Hello,

It's not easy to test, because the printer is far away in another building of our mill. And the people who work with the printer said, that it occurs once, twice a day.

--- some minutes later ------

I've discussed again with the laboratory of our mill where the printer is located. And now they say, that the errorpages don't occur for one week now (why couldn't they say it earlier). Nobody has changed something, they always print from the same application. But they will call me when it happens again.

Here is my queue:

Printer queue PSLASER_QSI1, idle, on SELLA2::"IP_RawTCP/10.112.65.166:9100",
mounted form DCPS$DEFAULT (stock=DEFAULT)
/BASE_PRIORITY=4 /DEFAULT=(FORM=DCPS$DEFAULT (stock=DEFAULT))
/NOENABLE_GENERIC /LIBRARY=DCPS_LIB Lowercase /OWNER=[SYSTEM]
/PROCESSOR=DCPS$SMB /PROTECTION=(S:M,O:D,G:R,W:S) /SCHEDULE=(NOSIZE)

Generic printer queue PSLASER_QSI1_ANSI
/GENERIC=(PSLASER_QSI1) /OWNER=[SYSTEM] /PROTECTION=(S:M,O:D,G:R,W:S)
/SCHEDULE=(NOSIZE)

Generic printer queue PSLASER_QSI1_SCRIPT
/GENERIC=(PSLASER_QSI1) /OWNER=[SYSTEM] /PROTECTION=(S:M,O:D,G:R,W:S)
/SCHEDULE=(NOSIZE)

And here the logicals for this printer:

"DCPS$PSLASER_QSI1_ANSI_PARAMETER" = "DATA=ansi,PAGE_SIZE=A4"
"DCPS$PSLASER_QSI1_NO_SYNC" = "1"
"DCPS$PSLASER_QSI1_SCRIPT_PARAMETER" = "DATA=postscript,PAGE_SIZE=A4"

So I can't search any longer for the reason of these error
Many thanks to all who wanted to help me.

Kind regards,

Kirsten