topic Re: Problem with HP LJ P4015N in Operating System - OpenVMS

Problem with HP LJ P4015N

Stephen Daddona — Thu, 08 Jan 2009 00:00:04 GMT

We have a problem with printing to an HP LaserJet P4015N. If we print from VMS and then try to print from a Microsoft app, the MS doc hangs for up to 10 minutes then prints. Sometimes you have to restart the MS print job. We have numerous other HP LJ printers and none (so far!) have acted the same way. As with all our HP printers, I send a PCL reset command (ESC E) after every VMS print job {/SEPARATE=(RESET=(PCL_RESET))}

Have any of you come across this?

Thanks in advance

Re: Problem with HP LJ P4015N

Karl Rohwedder — Thu, 08 Jan 2009 05:55:18 GMT

Try to find out, what is different on this printer:

- do you have other P4015N printers working?
- firmware revisions
- language (PCL/PS) settings (default,sensing,...)
- mode of connection (LPD,TELNET,rawTCP)

I assume, you don't use DCPS, may be try it.

regards Kalle

Re: Problem with HP LJ P4015N

Hakan Zanderau ( Anders — Thu, 08 Jan 2009 07:12:35 GMT

As Karl says, you need to supply more information about the VMSqueue and what you
have done so far to solve the problem.

Something to try:

Try to setup an identical queue without any forms and resetmodules. Then print both TEXT and PS to see if the behavior is the same.

Try STOP/QUEUE/RESET after each job.....

Hakan Zanderau

ps. I used to work for the VMS-Support-Team at Digital/Compaq/HP in Sweden and printproblems were one of my special skills. ds.

Re: Problem with HP LJ P4015N

Oswald Knoppers_1 — Thu, 08 Jan 2009 13:29:07 GMT

Yes it looks like you have a logical TCPIP$TELNETSYM_IDLE_TIMEOUT defined as 10 minutes.

Oswald

Re: Problem with HP LJ P4015N

Hakan Zanderau ( Anders — Thu, 08 Jan 2009 13:38:02 GMT

Oswald,

It could be the case, but on the other hand is the suggested logical systemwide and specific to TELNETSYM.
No other printers/queues behave like this.

We need more information.......

Hakan

Re: Problem with HP LJ P4015N

Stephen Daddona — Thu, 08 Jan 2009 20:08:54 GMT

I created a test queue without the form or reset module. Same thing, except that the output didn't print until I printed something else. The print from WordPad still "hung". Here's what the queue looks like:

Printer queue ROCKLIN$CASHIER, idle, on ES40::"10.10.3.193:9100",
mounted form HP$DEFAULT (stock=DEFAULT)

/AUTOSTART_ON=(ES40::"10.10.3.193:9100")
/BASE_PRIORITY=4 /BLOCK_LIMIT=3000
/DEFAULT=(FEED,FORM=HP$DEFAULT
stock=DEFAULT))
/LIBRARY=SYSDEVCTL Lowercase
/OWNER=[SYSTEM]
/PROCESSOR=UCX$TELNETSYM
/PROTECTION=(S:M,O:D,G:R,W:S)
/SCHEDULE=(NOSIZE)
/SEPARATE=(RESET=(PCL_RESET))

Printer info:
(These are the only two P4015N printers that we've got)
firmware: 20080125 04.044.0
not sure about language settings

The TCPIP$TELNETSYM_IDLE_TIMEOUT logical is not defined.

Re: Problem with HP LJ P4015N

Hakan Zanderau ( Anders — Thu, 08 Jan 2009 20:22:26 GMT

You are using UCX$TELNETSYM.....

Are you running UCX or TCPIP ?

$ UCX SHOW VERS

( just in case you actually run UCX )

If you are running TCPIP, change the processor to TCPIP$TELNETSYM......and try again.

$ STOP/QUEUE/RESET queue
$ INIT/QUEUE/START/PROCESSOR=TCPIP$TELNETSYM queue

Also check the logical UCX$TELNETSYM_IDLE_TIMEOUT

$ SHOW LOGICAL *TELNET*

Hakan

Re: Problem with HP LJ P4015N

Stephen Daddona — Thu, 08 Jan 2009 20:51:53 GMT

We are running TCPIP so I changed the queue to use TCPIP$TELNETSYM. (I ahve a DCL procedure to maintain queues and "UCX" was still in there.)

No change. :(

The value of UCX$TELNETSYM_IDLE_TIMEOUT is
"0 00:05:00.00"

Re: Problem with HP LJ P4015N

Hakan Zanderau ( Anders — Thu, 08 Jan 2009 21:04:13 GMT

You can DEASSIGN the logical and restart the queue. Then DEFINE the logical again.
Now you have the queue running without the Idle-Timeout.

The logicals are red when the symbiont starts and are held during its lifetime.

I would have set the timeout to 30 secs.

Hakan

It's getting late in Sweden now so this will be my last answer for today.

Re: Problem with HP LJ P4015N

Hakan Zanderau ( Anders — Thu, 08 Jan 2009 21:11:38 GMT

The default behavior of the TELNETSYM is to disconnect the link between each job on a queue. This can make the queue to STALL and slow things down......

Defining the logical Idle-Time will hold the link between the queue and printer until the link been idle for the selected value.

If you have multiple job on the queue, all of them will be printed before letting anyone else using the printer.

Hakan

Re: Problem with HP LJ P4015N

Steven P Underwood — Fri, 09 Jan 2009 11:29:54 GMT

I had a similar problem with a HP9050 printer and that printer had a timeout option of its own that caused a delay. Have the printer settings been compared with the other printers?