topic Re: Webes V3.1-12 deinstallation problems in Operating System - OpenVMS

Webes V3.1-12 deinstallation problems

R. Verkerk — Thu, 14 May 2009 09:04:58 GMT

Hi,

Before installing a version V5.0 or V5.1 of WEBES on OpenVMS 7.3-2 we want to deinstall the old version of WEBES.

This poses some challenges.

FT28:SYSTEM> prod remove webes/options=(show_disk_usage)

The following product has been selected:
DEC AXPVMS WEBES V3.1-12 Platform (product suite)

Do you want to continue? [YES]

The following product will be removed from destination:
DEC AXPVMS WEBES V3.1-12 DISK$AXPVMSSYS:[VMS$COMMON.]

%PCSI-I-VOLSPACE, estimated disk block usage for volume DISK$AXPVMSSYS
-PCSI-I-VOLSPCFB, free space before operation: 13426560
-PCSI-I-VOLSPCPK, peak space utilization: 0
-PCSI-I-VOLSPCNT, net space utilization: -60821
-PCSI-I-VOLSPCFA, free space after operation: 13487381

Portion done: 0%
%PCSI-I-PRCOUTPUT, output from subprocess follows ...
%DCL-E-OPENIN, error opening $1$DQA0:[SYS0.SYSCOMMON.][COMPAQ.SVCTOOLS.BIN]REMOV
E_OLD_CA_VERSION.COM; as input
-RMS-E-DNF, directory not found
-SYSTEM-W-NOSUCHFILE, no such file
%PCSI-I-PRCERREXE, error executing: @PCSI$DESTINATION:[COMPAQ.SVCTOOLS.BIN]REMOV
E_OLD_CA_VERSION.COM

%PCSI-E-EXERMVFAIL, product supplied EXECUTE REMOVE procedure failed
-RMS-E-DNF, directory not found
%PCSI-E-OPFAILED, operation failed
Terminating is strongly recommended. Do you want to terminate? [YES]
%PCSI-E-CANCEL_WIP, termination resulted in an incomplete modification to the sy
stem
%PCSI-E-S_OPCAN, operation cancelled by request
%PCSI-E-S_BASE,
%PCSIUI-E-ABORT, operation terminated due to an unrecoverable error condition

These files are not there. And if we use the command procedure to delete it it is also not functioning.

FT31:SYSTEM> set def DSA0:[SYS0.SYSMGR]
FT31:SYSTEM> @WEBES$DEINSTALL.COM
If you choose to delete the profile.txt file you will have to
answer the following questions again:

Enter the primary contact
Enter the secondary contact
Enter the company address
Enter the system name
Enter the system type
Enter the system serial number
Enter the system IP address

Do you want to delete the profile.txt file?[NO]: yes
%DELETE-W-SEARCHFAIL, error searching for WEBES_INSTALL$SOURCE:[SYS0.SYSMGR]PROFILE.TXT;*
-RMS-F-DEV, error in device name or inappropriate device type for operation
If you choose to delete the webes_reg_common_info.txt file you
will have to answer the following questions again:

Enter your name
Enter your phone number, area code first
Enter your company
Enter your E-mail address
Enter root path of installation

Do you want to delete the webes_reg_common_info.txt file?[NO]: yes
%DELETE-W-SEARCHFAIL, error searching for WEBES_INSTALL$SOURCE:[SYS0.SYSMGR]WEBES_REG_COMMON_INFO.TXT;*
-RMS-F-DEV, error in device name or inappropriate device type for operation
%DELETE-W-SEARCHFAIL, error searching for WEBES_INSTALL$SOURCE:[SYS0.SYSMGR]WEBES_REG_MAIL_INFO.TXT;*
-RMS-F-DEV, error in device name or inappropriate device type for operation
%DCL-E-OPENOUT, error opening WEBES_INSTALL$SOURCE:[SYS0.SYSMGR]TEMP.TXT; as output
-RMS-F-DEV, error in device name or inappropriate device type for operation
%SYSMAN-I-NODERR, error returned from node SMFT31
-STARTUP-E-COMFILEMTY, STARTUP component file is empty.
FT31:SYSTEM> prod sho prod
------------------------------------ ----------- ---------
PRODUCT KIT TYPE STATE
------------------------------------ ----------- ---------
CPQ AXPVMS CDSA V2.0-109 Full LP Installed
DEC AXPVMS DECNET_OSI V7.3-2 Full LP Installed
DEC AXPVMS DFU V3.1 Full LP Installed
DEC AXPVMS DWMOTIF V1.3-1 Full LP Installed
DEC AXPVMS FTAM V3.2-N Full LP Installed
DEC AXPVMS OPENVMS V7.3-2 Platform Installed
DEC AXPVMS OSAK V3.0-Q Full LP Installed
DEC AXPVMS TCPIP V5.4-15ECO7 Full LP Installed
DEC AXPVMS VMS V7.3-2 Oper System Installed
DEC AXPVMS WANDD V1.6-1 Full LP Installed
DEC AXPVMS WEBES V3.1-12 Platform Installed
DEC AXPVMS X25 V1.6-1 Full LP Installed
HP AXPVMS KERBEROS V2.0-6 Full LP Installed
LCMG AXPVMS LIBBZ2 V1.0-2B Full LP Installed
LCMG AXPVMS PYTHON V2.3-4B Full LP Installed
LCMG AXPVMS ZLIB V1.2-1B Full LP Installed
------------------------------------ ----------- ---------
16 items found
FT31:SYSTEM>

gr,

Robert Verkerk

Re: Webes V3.1-12 deinstallation problems

marsh_1 — Thu, 14 May 2009 09:31:48 GMT

hi,

the v5.1 webes install guide mentions using the install menu option 'deinstall' to remove previous versions :-

http://h18023.www1.hp.com/support/svctools/webes/51webes_install.pdf

hth

Re: Webes V3.1-12 deinstallation problems

R. Verkerk — Thu, 14 May 2009 10:34:30 GMT

Hi,

That's the problem. There is only WEBES: NO SEA or WCCproxy. And the command procedure to delete WEBES is not present. And starting WEBES also fails because files are not present.

gr,

Robert Verkerk

Re: Webes V3.1-12 deinstallation problems

marsh_1 — Thu, 14 May 2009 12:42:30 GMT

hi,

have you tried just installing the new version anyway ?

Re: Webes V3.1-12 deinstallation problems

R. Verkerk — Thu, 14 May 2009 13:18:14 GMT

Hi,

For now we only tried to de-install the old version.

I will schedule some time just to install the new version. And let the outcome know in here.

This time I was trying to do it the proper way ;-)

gr,

Robert

Re: Webes V3.1-12 deinstallation problems

Conte_2 — Sat, 15 Aug 2009 14:19:07 GMT

Hi Robert,

I had the same error with deinstallation of WEBES V4.0-7

please try this (you will see more information):

PROD REMOVE WEBES /TRACE
=======

The following product has been selected:
DEC AXPVMS WEBES V4.0-7 Platform (product suite)

Do you want to continue? [YES]

The following product will be removed from destination:
DEC AXPVMS WEBES V4.0-7 DISK$BKSYS1:[VMS$COMMON.]

Portion done: 0%
%PCSI-I-PRCCREATE, creating non-interactive subprocess PCSI$56A3_N0001
%PCSI-I-PRCINPUT, input to subprocess follows ...
$ DEFINE/NOLOG PCSI$DESTINATION DSA1:[SYS0.SYSCOMMON.]
%PCSI-I-PRCINPUT, input to subprocess follows ...
$ DEFINE/NOLOG PCSI$SCRATCH DSA1:[SYS0.SYSMGR.PCSI$SCR246056A3]
%PCSI-I-PRCINPUT, input to subprocess follows ...
@PCSI$DESTINATION:[COMPAQ.SVCTOOLS.BIN]REMOVE_OLD_CCAT_VERSION.COM
%PCSI-I-PRCOUTPUT, output from subprocess follows ...
%DCL-W-IVVERB, unrecognized command verb - check validity and spelling
%PCSI-I-PRCOUTPUT, output from subprocess follows ...
\DESTA\ <<<<< HERE IS THE ERROR <<<<<
%PCSI-I-PRCSTATUS, command completion status: %X10038090

%PCSI-E-EXERMVFAIL, product supplied EXECUTE REMOVE procedure failed
-CLI-W-IVVERB, unrecognized command verb - check validity and spelling
%PCSI-E-OPFAILED, operation failed
Terminating is strongly recommended. Do you want to terminate? [YES]
%PCSI-E-CANCEL_WIP, termination resulted in an incomplete modification to the system
%PCSI-I-PRCLOGOUT, non-interactive subprocess PCSI$56A3_N0001 has logged out
%PCSI-E-S_OPCAN, operation cancelled by request
%PCSIUI-E-ABORT, operation terminated due to an unrecoverable error condition

So I just edit the procedure:

PCSI$DESTINATION:[COMPAQ.SVCTOOLS.BIN]REMOVE_OLD_CCAT_VERSION.COM

at the beginning with following line:

$desta :=="@SVCTOOLS_HOME:DESTA.COM"

Maybe this could help you.

Also important this logicals:

define/system/exec/trans=conceal SVCTOOLS_HOME DSA1:

and

defi/syst/exec PCSI$DESTINATION sys$common

After this changing the remove of WEBES was successful:

Portion done: 100%
The following product has been removed:
DEC AXPVMS WEBES V4.0-7

br,
Michele

Re: Webes V3.1-12 deinstallation problems

Willem Grooters — Mon, 17 Aug 2009 04:55:28 GMT

It's been several years ago and very likely some versions earlier, but I found similar problems removing WEBES; I've found the installation adds some lines to the startup database, and de-installing keeps them tehre. You'll need to remove these entries by hand using SYSMAN.