topic Re: OpenVMS crash in Operating System - OpenVMS

OpenVMS crash

Peter Hill55 — Tue, 27 Jan 2009 11:04:19 GMT

Can anyone tell me what crash code x0000 01CC
means.

Re: OpenVMS crash

Volker Halle — Tue, 27 Jan 2009 11:10:38 GMT

Peter,

welcome to the OpenVMS ITRC forum.

A bugcheck code of 0x000001CC is an INVEXCEPTN crash. An instruction in inner mode has tried to access an invalid address.

If you can provide some more information, I can tell you more.

Which architecture (VAX, Alpha, Itanium) ? Has a dumpfile been written and is a CLUE file available ? Look for CLUE$OUTPUT:CLUE*.*

Volker.

Re: OpenVMS crash

Peter Hill55 — Tue, 27 Jan 2009 11:19:42 GMT

Thanks Volker,
The problem is at a remote site from where I am.
I'll go back to the engineer on site to see if he can get me the crash dump.
Is there any chance this could be hardware related?

Re: OpenVMS crash

Peter Hill55 — Tue, 27 Jan 2009 11:20:36 GMT

Sorry Volker,
Forgot to say architecture is Alphaserver (DS20e)

Re: OpenVMS crash

Volker Halle — Tue, 27 Jan 2009 11:26:33 GMT

Peter,

please ask for the CLUE (text file) from the crashed system. Should be in:

CLUE$OUTPUT:CLUE$node_ddmmyy.LIS

Get that file and attach it to your next reply.

In general, crashes are due to software problems. Only MACHINCHK crashes should be looked at from a hardware perspective first.

Volker.

Re: OpenVMS crash

Volker Halle — Tue, 27 Jan 2009 11:28:06 GMT

sorry - CLUE file is in:

CLUE$COLLECT:CLUE$node_ddmmyy_hhmm.LIS

Volker.

Re: OpenVMS crash

Peter Hill55 — Tue, 27 Jan 2009 12:36:36 GMT

Thanks for your help Volker, but the customer has now decided to put in a software call to their software support provider.

Re: OpenVMS crash

Peter Hill55 — Tue, 27 Jan 2009 12:37:20 GMT

Customer has decided to put in software support call