topic Re: tape library TL891 DLX in Operating System - OpenVMS

tape library TL891 DLX

Shardha — Sun, 30 Apr 2006 05:56:17 GMT

Select Tape Drive DPA1$MKB400:,DPA1$MKB500: Press Enter for[DPA1$MKB400:]

Loading Tape on to Drive 0,Pl. Wait...
Hi
We are getting folling error. Number of error count increases day by day and some time it crashes the system. Any suggestion.

ROBOT gkb0: is not responding: Operating system specific error.

%ROBOT-E-OS_ERROR, Operating system specific error

Shardha

Re: tape library TL891 DLX

Jan van den Ende — Sun, 30 Apr 2006 06:15:52 GMT

Shardha,

please specify:
- OS version (including paches)
- ROBOT version
- controller type, and firmware revision level

so we can better answer your question.

Proost.

Have one on me (maybe in May in Nashua?)

jpe

Re: tape library TL891 DLX

Shardha — Sun, 30 Apr 2006 06:32:24 GMT

Hi,

- OS version OVMS 7.21H1
- ROBOT version not sure
- controller type LVD
- firmware revision level 6.2
Shardha

Re: tape library TL891 DLX

Volker Halle — Sun, 30 Apr 2006 06:59:57 GMT

Shardha,

is this a new installation/configuration ? Did it ever work before ?

When using the ROBOT utility, you could define a logical $ DEFINE MRU_VERBOSE 1 to obtain more information (verbose output).

What does ROBOT SHOW ROBOT GKB0 report ?

Volker.

Re: tape library TL891 DLX

Rick Dyson — Mon, 01 May 2006 08:22:24 GMT

The Tape library firmware should be v5.13 for the latest. Use

$ Robot Show Version

for the MRU (i.e., ROBOT) release and

$ Robot Show Robot

for the library's version. Of course, if the robot is not responding, you might not get anywhere. I have found this to happen occasionally. Have you power cycled the library? It should report the F/W at startup. Also, there is a Maint menu with error logs you can access to see if it is reporting a problem on the library/drive itself.

rick

Re: tape library TL891 DLX

Rick Dyson — Mon, 01 May 2006 12:00:03 GMT

Correction, I believe the current R/W for the TL800 series library is actually v5.25.

rick

Re: tape library TL891 DLX

Rick Dyson — Mon, 01 May 2006 12:00:16 GMT

Correction, I believe the current F/W for the TL800 series library is actually v5.25.

rick

Re: tape library TL891 DLX

Verne Britton — Sat, 06 May 2006 11:11:07 GMT

While everyone on the forums is happy to help, and often can give you very quick and experienced feedback, don't forget your basic vendor support.

What I mean is, if you have a software support contract with HP for OpenVMS, call them for assistance too !

AND, if you have a hardware support contract covering the TL891, call HP hardware support as well (maybe the software specialist will do that for you).

I always remind my remote sites to not hesitate to call Support for a real problem (instead of calling me first!) as we pay for the service and should not feel guilty about using it :-)

Of course I understand your posting here may be just to get a better feeling for your issue and ideas on how to proceed ... very good.

...with all due respect to you and the other readers ...

Sincerely,

Verne

Re: tape library TL891 DLX

Shardha — Wed, 10 May 2006 07:01:23 GMT

Thanks to all,

We changed the cables and controller and problem got resloved.

Shardha