topic Re: Stack Dump while installing RSM(Replication Solution Manager) in Operating System - OpenVMS

Stack Dump while installing RSM(Replication Solution Manager)

dudharkar chandra — Tue, 13 Nov 2007 06:32:39 GMT

We have OVMS Cluster system of five Alpha nodes having VMS 7.3-2.
We are installing RSM client V0200 PCSI file.
It is getting installed on one DS20E server without any problem but on other DS20E and ES40, ES45 it is giving stack dump as error attached herewith.
We have checked the following which dose not have any version related issues.
$ Set Def sys$library

$ Dir HBA*.exe /Date

Directory SYS$COMMON:[SYSLIB]

HBAAPITEST.EXE;1 48KB 11-APR-2006 13:11:21.20
HBA_VMS.EXE;1 42KB 11-APR-2006 13:11:20.99
Total of 2 files, 90KB

$ Dir LIB*.exe /date
Directory SYS$COMMON:[SYSLIB]
LIBHBAAPI.EXE;1 43KB 11-APR-2006 13:11:20.82
Total of 1 file, 43KB

Re: Stack Dump while installing RSM(Replication Solution Manager)

John Gillings — Tue, 13 Nov 2007 19:25:27 GMT

An ACCVIO during a product installation is always a bug. Please raise a case with your local HP Customer Support Centre.

Re: Stack Dump while installing RSM(Replication Solution Manager)

dudharkar chandra — Wed, 14 Nov 2007 02:20:13 GMT

We have raise the case yo HP but even after
weeks time we have not received any effective solution. Have you come across such kind of problem during PCSI product
installation.

Re: Stack Dump while installing RSM(Replication Solution Manager)

Karl Rohwedder — Wed, 14 Nov 2007 03:20:57 GMT

You may rerun the installation with /TRACE/LOG, perhaps this gives a better clue of what is happening.

regards Kalle

Re: Stack Dump while installing RSM(Replication Solution Manager)

The Brit — Wed, 14 Nov 2007 06:59:53 GMT

Chandra,
Do your 5 nodes share a common system disk??

If so, I am not sure why you are doing multiple installs. Is it possible that the stack dump is occurring because it is detecting that the product is already installed? (I know this should not produce a stack dump, but if the product is already installed, then it may be irrelevant).

Or Course, if your nodes all have local system disks, then ignore this response.

Dave.

Re: Stack Dump while installing RSM(Replication Solution Manager)

Willem Grooters — Wed, 14 Nov 2007 08:01:08 GMT

There have been a number of ECO's on PTHREADS on 7.3-2, IIRC. If each system has it own system disk check wehther the patch lavel is the same on each. If you use a shared system disk, be sure the systems have rebooted since applying the patch (If my memory serves me well, PTHREAD patches require a reboot of each node booting from that system disk).

Re: Stack Dump while installing RSM(Replication Solution Manager)

dudharkar chandra — Fri, 16 Nov 2007 02:10:46 GMT

Each VMS servers are booting through their
own system disk. There is no common system disk. Patch levels are same on all system disks. Product installation log attached. product install * /trace/log

Re: Stack Dump while installing RSM(Replication Solution Manager)

Karl Rohwedder — Fri, 16 Nov 2007 02:44:02 GMT

Couldn't you post the logfile as simple textfile? I am not able to view the log.

regards kalle

Re: Stack Dump while installing RSM(Replication Solution Manager)

EdgarZamora_1 — Fri, 16 Nov 2007 09:50:24 GMT

WAG...

Compare the SYS$LIBRARY:CXX* files on your working system with the non-working ones.

Re: Stack Dump while installing RSM(Replication Solution Manager)

Volker Halle — Fri, 16 Nov 2007 12:47:28 GMT

PLEASE RESPECT THE PRIVAVCY AND MAIL ADDRESSES OF YOUR CUSTOMERS OR COLLEAGUES ! Your most recent attachment might be considered in-appropriate.

To further diagnose this problem, try to force a process dump:

$ SET PROC/DUMP
$ PRODUCT INSTALL RSMHA/LOG/TRACE

The ACCVIO is happening in RSMHA.EXE, so you should get a RSMHA.DMP file after this error has happened. Send this file to the support organisation responsible for that image.

Volker.