topic Re: ISEE on OpenVMS (standard version) in Operating System - OpenVMS

ISEE on OpenVMS (standard version)

Wim Van den Wyngaert — Mon, 07 Nov 2005 06:22:45 GMT

Anyone using this ?
Nothing slips it ?
Problems ?

Wim

Re: ISEE on OpenVMS (standard version)

Wim Van den Wyngaert — Mon, 07 Nov 2005 11:05:19 GMT

Nobody ? I thought this was HP standard stuff ?

Wim

Re: ISEE on OpenVMS (standard version)

Ian Miller. — Mon, 07 Nov 2005 11:31:36 GMT

standard if you have a enterprise level support agreement. Not otherwise.

Re: ISEE on OpenVMS (standard version)

Arch_Muthiah — Mon, 07 Nov 2005 12:01:26 GMT

Wim,
we have no chance to have this offer, but as it looks great, I have a plan of contacting HP about this for one of our Dublin based customer.

We know the ISEE Standard support offers the customers with the following support levels can receive the benefits of HP ISEE's remote support solution as part of their HP support:
HP hardware support onsite service with next-day response or higher (including Care Pack services and onsite warranty support)
Support Plus
Support Plus 24
Proactive Essentials
Proactive 24 Service
Priority Gold
Priority Gold Executive

I am just going thru this docs...
http://docs.hp.com/en/5990-8547/5990-8547.pdf

Archunan

Re: ISEE on OpenVMS (standard version)

Uwe Zessin — Mon, 07 Nov 2005 12:09:00 GMT

Ian,
I don't think so as I know from one customer that HP was quite eager to put ISEE on his systems and I am quite sure he does not have an enterprise level maintenance agreement.

Last week I set up an EVA 'starter kit' (which does not even include installation and startup service in the base price) and the warranty entitlement check went without any problems when I set up ISEE.

Can't say anything about VMS as I don't run production systems.

Re: ISEE on OpenVMS (standard version)

Ian Miller. — Mon, 07 Nov 2005 12:25:26 GMT

Uwe,
I will have to go read some more I guess.

Re: ISEE on OpenVMS (standard version)

Ian Miller. — Mon, 07 Nov 2005 12:35:42 GMT

http://h20219.www2.hp.com/services/cache/10710-0-0-225-121.html

has a description. It appears that if you have resonably modern systems
(ftp://ftp.hp.com/pub/services/hardware/info/isee_supported_hardware.pdf ) and a support contract then you can have it.

Re: ISEE on OpenVMS (standard version)

Uwe Zessin — Mon, 07 Nov 2005 13:29:10 GMT

I don't have time to go over this stuff (sorry), but it's my understanding that you are already entitled if your system is under warranty (at least that's the case for ProLiant servers and EVA storage).

Re: ISEE on OpenVMS (standard version)

Andy Bustamante — Mon, 07 Nov 2005 15:14:37 GMT

Odd that your message was posted today. I just had a field service engineer talk up ISEE while he was dropping off a replacment disk.

Time to check out a new toy.

Andy

Re: ISEE on OpenVMS (standard version)

Garry Fruth — Mon, 07 Nov 2005 20:17:03 GMT

A client of mine uses this product, and has for a year or so. It works quite well for EVA managed by an SMA. Also works well on the alpha OpenVMS systems they have. As far as I recall, no hardware problems slipped by.

Re: ISEE on OpenVMS (standard version)

Wim Van den Wyngaert — Tue, 15 Jul 2008 13:17:56 GMT

ISEE will be retired as of 1-Jun-2009.

http://h20219.www2.hp.com/services/cache/600312-0-0-225-121.html

Replaced by HP Service Essentials RSP. Yet another tool.

WIm