topic Re: DECevent install error in Operating System - OpenVMS

DECevent install error

byron moore — Mon, 08 Jun 2009 14:42:22 GMT

Hi, I'm trying to install the last version of decevent on an older system.
I'm getting the same error as the person in this thread http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=544309

I'm not sure how he resolved the issue. Can anyone clarify for me?

Re: DECevent install error

Volker Halle — Mon, 08 Jun 2009 14:58:31 GMT

Byron,

did you run the self-expanding downloaded DIAA034A.EXE to DIAA034D.EXE files ? Then there should be 4 BACKUP savesets called DIAA034.A to .D in your default directory. Can you list the contents with BACKUP/LIS DIAA034.A/SAVE ?

If so, just invoke:

$ @SY$UPDATE:VMSINSTAL DIAA034 dev:[dir]

where dev:[dir] is the specification of the device and directory, where those savesets reside. Whatch out for 'O' versus '0' (null) !

Volker.

Re: DECevent install error

byron moore — Mon, 08 Jun 2009 15:10:19 GMT

$ backup/lis diaa034.a/save
Listing of save set(s)

Save set: DIA_VMSALPHA_FULL_034.A
Written by: SWIP_CM
UIC: [001000,000104]
Date: 13-JUN-2002 16:14:25.44
Command: BACKUP $1$DUA1010:[SWIP_KITS.A] DIA_VMSALPHA_FULL_034.A/SAVE/LOG/LIST=A.LIST/INTERCHANGE/VERIFY/BLOCK=9000/GROUP=25
Operating system: OpenVMS Alpha version V6.2
BACKUP version: V6.2
CPU ID register: 80000000
Node name: _HOMRUN::
Written on: _$1$DUA1010:
Block size: 9216
Group size: 25
Buffer count: 530

[SWIP_KITS.A]DECEVENT$PRODUCT_INFO.TXT;73 1 13-JUN-2002 16:14:12
[SWIP_KITS.A]DIA034.RELEASE_NOTES;2 177 13-JUN-2002 16:14:13
[SWIP_KITS.A]DIA034_RELEASE_NOTES.PS;2 4159 13-JUN-2002 16:14:13
[SWIP_KITS.A]KITINSTAL.COM;1 100 5-JUN-2002 15:38:18

Total of 4 files, 4437 blocks
End of save set

Re: DECevent install error

Hoff — Mon, 08 Jun 2009 15:10:34 GMT

Well, um, it seems there is some amount of information lacking here, too.

What kit file(s) are you working with?
What command(s) did you use?
What error messages did you receive?
What OpenVMS and DECevent version(s) are in use?

The problem over in that other thread looks to have been confusion over the VMSINSTAL command syntax or a mistake between the zero and the oh characters, which the previous reply here points to. That zero and oh problem, BTW, also points to the obvious suggestion to change your font in whatever you're using to display your OpenVMS sessions; some of the stock fonts used on some of the common tools are completely horrid and should immediately be replaced with a better font. But I digress.

If it's not the command syntax or the "zero versus oh" case, please post up some additional details. Thanks!

Re: DECevent install error

byron moore — Mon, 08 Jun 2009 15:16:46 GMT

I was able to run the installation I get these results now. Can't I use the program without a key?

* No authorization key found for DECevent, do you want to continue [NO]:
%VMSINSTAL-E-INSFAIL, The installation of DIAA V3.4 has failed.

Re: DECevent install error

Hoff — Mon, 08 Jun 2009 15:16:50 GMT

Ok, that's one saveset from a VMSINSTAL kit.

With DECevent, you need a few more savesets for the full installation kit. There are four savesets in this kit.

Get the download off the tools site, and unzip it all.

http://h18023.www1.hp.com/support/svctools/

Release notes are here:

http://h18023.www1.hp.com/support/svctools/decevent/decevent_rn.pdf

And it looks like they don't describe how to unpack the provided pieces, and don't bother providing you with a zip; you have to download and RUN the pieces of the kit.

I'll update my instructions to reflect this:

http://labs.hoffmanlabs.com/node/295

Re: DECevent install error

byron moore — Mon, 08 Jun 2009 15:23:48 GMT

I have the 4 save sets. Do I need to create a kit to install it all? Sadly i'm not sure how to do that.

Re: DECevent install error

byron moore — Mon, 08 Jun 2009 15:31:13 GMT

Thanks Hoff. I did run each of the kits and create the save sets. I then ran the command provided with diaa034 as the kit name. And it ran save set A. How do I run the others?

Re: DECevent install error

Hoff — Mon, 08 Jun 2009 15:41:07 GMT

You don't specifically reference the four files.

The four files comprise a single VMSINSTAL kit.

I've updated the web page with the basic sequence.

Re: DECevent install error

Volker Halle — Mon, 08 Jun 2009 15:49:28 GMT

Byron,

* No authorization key found for DECevent, do you want to continue [NO]:
%VMSINSTAL-E-INSFAIL, The installation of DIAA V3.4 has failed.

You need to answer this question with: YES - otherwise the installation will be terminated.

For binary-to-text translation of errlog entries, you do NOT need a DECevent authorization key, only for automatic notification and analysis.

Volker.

Re: DECevent install error

Hoff — Mon, 08 Jun 2009 15:55:21 GMT

And those responses keep slipping in; my replies here are (mostly) skewed by one reply.

Re: DECevent install error

byron moore — Mon, 08 Jun 2009 15:59:41 GMT

Thanks for the instructions that was a big help.
One last question. When I try to invoke the utility it says I need to runa conversion utility?

Re: DECevent install error

byron moore — Mon, 08 Jun 2009 16:00:59 GMT

Thanks Volker. Thats what I was doing wrong.

Re: DECevent install error

byron moore — Mon, 08 Jun 2009 16:03:29 GMT

I still need to run a conversion utility?

Re: DECevent install error

Hoff — Mon, 08 Jun 2009 16:23:44 GMT

Would it be this error you're seeing?

%ERF-F-CEHFND, New header format found. Install DECevent and run conversion utility.

If so, see

http://h71000.www7.hp.com/wizard/wiz_4789.html

Or use the ELV tool mentioned at the DECevent page I mentioned earlier. ELV catches the basic errors, and avoids the need to install DECevent or SEA/WBEM/WEBES.

The DECevent documentation has command syntax for the DECevent DIAGNOSE command.

If that isn't the error (and also as a general request), please remember to post the command and the full text of the error message. There are a many command variants and various similarly-worded (but different) errors, after all. Thanks!

Re: DECevent install error

Volker Halle — Mon, 08 Jun 2009 17:01:46 GMT

Byron,

once you've installed DECevent, use the $ DIAGNOSE command for bit-to-text translation of ERRLOG.SYS instead of ANALYZE/ERROR.

ANAL/ERR stopped working at V7.1-2.

Volker.