topic Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1 in Operating System - OpenVMS

Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

ManajitHalder — Wed, 16 Sep 2009 08:26:05 GMT

Hi,

I am getting virtual memory error while configuring Symantec ESM agent on vms (HP OpenVMS I64 OS,V8.3-1H1) with ESM manager on windows. Please look into the attatched error report file and help me to solve the error.

Thanks in Advance
Manajit.

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

Steven Schweda — Wed, 16 Sep 2009 09:10:46 GMT

> [...] Symantec [...]

ACCVIO in the vendor's program? Ask the
vendor?

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

Hein van den Heuvel — Wed, 16 Sep 2009 10:29:46 GMT

>> I am getting virtual memory error

Welcome to the OpenVMS forum. VMS folks typically talk about a virtual memory issue if there are problems allocating memory.

The application appears to have memory, but tries to access an invalid page (the null page) resulting in that Access Violation.

Seems to me the application overwrote stack space. Specifically the 'Process Status' was filled with a piece of string : "I64F"

Since the program area mentions _Unwind_Resume, it might be trying to recover from an error? Is that 'control file' accessible and of the right type?

>> 16.138.185.164

Are you with HP? Why don't you say so?
Use your internal support mechanisms, and as Hoff already wrote contact the vendor. Immediately, for the benefit of other customers as well as yourself.

hth,
Hein.

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

ManajitHalder — Wed, 16 Sep 2009 10:42:02 GMT

Thanks and Hoff,

Yes I am from HP. We have informed Symentec.

Thanks again for your suggestions.

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

Hein van den Heuvel — Wed, 16 Sep 2009 11:04:12 GMT

>> Thanks and Hoff,

Oops, I write Hoff, but it was Steven. Sorry.

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

Hein van den Heuvel — Wed, 16 Sep 2009 11:08:30 GMT

That prior reply went out too quick.

You may want to try to help the Symantec folks by giving more context.

I would try $SET WATCH FILE/CLASS=MAJOR
The will show which files it touches.

Or even $SET PROCESS/SSLOG

Hein.

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

John Gillings — Wed, 16 Sep 2009 22:59:06 GMT

Odd!

I had a process fail a few weeks ago with:

%SYSTEM-F-ACCVIO, access violation, reason mask=04, virtual address=0000000000000000, PC=0000000000000001, PS=46343649
-SCAN-W-NOMSG, Message number 01317A48

Completely unrelated, except that it was written in C++, and running same OpenVMS version (SCAN-W is almost certainly bogus). Same signature in the PS??

I assumed stack corruption too, but maybe it's an artefact of C++ exception handling?

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

Hein van den Heuvel — Thu, 17 Sep 2009 01:47:50 GMT

Good one John!

I searched strings from a bunch of RTLs (DECC$SHARE[P], LIBRTL, LIBOTS for I64F. No luck
Then ran a random C program and use ANAL/SYS from a different session search its memory.
Found two hits in nearby location like:

CTL$AG_CLIDATA+00420

That turned out to be in DCL recall buffers for the process. Duh! :-).

Hein.

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

John Gillings — Thu, 17 Sep 2009 02:33:21 GMT

Hein,

Using your STRINGS utility, I found "I64FRGN" in SYS$SHARE:CXXL$LANGRTL, which is at the top of the stack dump. No sign of it in the image analysis.

Looking at the STRINGS output, it's in the same general area as other stuff that looks like error and exception handling.

That makes me think the ACCVIO may be spurious, possibly even a C++ bug in error handling. Maybe the signal array is misaligned (VA looks more like a PS)?

The ACCVIO seems to be coming from an image called REGISTER. Try working out exactly what command it's executing and get a process dump of the failure, independent of the installation attempt. This may give a better picture of what's really going on. Does a SET PROCESS/DUMP prior to executing the script generate a process dump?

That said... it's clearly a bug in the installation script, but if you can gather useful information for the developers, it will hopefully speed up the diagnosis and fix.

Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1

ManajitHalder — Thu, 17 Sep 2009 07:02:21 GMT

Thanks Steven, Hein and John

I have generated the core dump and send it to Symantec.

Thanks for your quick responses.