topic Re: Uncorrectable Machine Check Exception in Server Management - Remote Server Management

Uncorrectable Machine Check Exception

Ultramax1 — Thu, 15 May 2025 15:05:43 GMT

Hi all,
I'm using DL380 Gen 10 Server and the server itself constantly shutting down without any error in Windows Event Manager (WIndows Server 2019). Below are the error I get when I push the UID Button. As the warranty and support already ended, I'm forced to troubleshoot this problem myself. Do anyone has any suggestion on what to do?

[C] 05/08/2025 01:13 Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xBE000000'00800400, Address 0x00007F62'BA09945A, Misc 0x00007F62'BA09945A).

[C] 05/08/2025 01:13 Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000004, Status 0xBE000000'00800400, Address 0x00007F62'BA09945A, Misc 0x00007F62'BA09945A).

[C] 05/08/2025 00:53 Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xBE000000'00800400, Address 0x00007FFF'40C45407, Misc 0x00007FFF'40C45407).

[C] 05/08/2025 00:53 Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000004, Status 0xBE000000'00800400, Address 0x00007FFF'40C45407, Misc 0x00007FFF'40C45407).

[C] 05/08/2025 00:49 Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xBE000000'00800400, Address 0x00007FA0'8AF8407F, Misc 0x00007FA0'8AF8407F).

Query: Uncorrectable Machine Check Exception

support_s — Fri, 09 May 2025 05:38:51 GMT

System recommended content:

1. Advisory: HPE Network Adapters - HPE Ethernet 1Gb 4-port 331i Adapter May Cause Non-Maskable Interrupt (NMI) and Uncorrectable Machine Check Exception (UMCE) Errors During Shutdown or Restart on Servers Running a Windows 2016/2019 Operating System

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Re: Uncorrectable Machine Check Exception

SydUmar_1 — Tue, 13 May 2025 05:16:39 GMT

Hello @Ultramax1 ,
Please update the System ROM/BIOS to the latest available version to check if the issue is resolved.

Query: Uncorrectable Machine Check Exception

support_s — Wed, 14 May 2025 09:41:58 GMT

Hello,

Let us know if you were able to resolve the issue.

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