topic Re: Interface Status Not Responding in Server Management - Remote Server Management

Interface Status Not Responding

Melanie Sang — Wed, 09 Nov 2005 05:20:53 GMT

Since we've upgraded firmware to 1.82 on our servers, we are getting IM alerts, saying
"Remote Insight/Integrated lights-out interface error. The host OS has detected an error in the Remote Insight/Integrated Lights Out interface. The firmware is not responding". We are no unable to log onto our Ilo cards, even though they say they are on the network

Re: Interface Status Not Responding

acartes — Mon, 03 Apr 2006 18:00:23 GMT

The error indicates that the OS agents are unhappy with the state of the iLOs. However it does not offer much assistance.

Try power cycling one of the servers to see if that recovers the iLO. If that works, it may be the fastest way to recover the others.

Re: Interface Status Not Responding

Paul Brain — Fri, 22 Sep 2006 08:41:48 GMT

We're also getting this on 1.82 iLO firmware on all of our BL20p and BL25p blades,

Will upgrading to 1.87 correct this, or are there reasons to stay with 1.82

Many thanks for assistance,

Re: Interface Status Not Responding

ramesh_naik_ — Mon, 25 Sep 2006 11:54:44 GMT

Hi Melanie,

You may want to check the controller interface for the Remote Insight/Integrated lights-out.

This error is related to the interface or the connection. Check the connections for the Remote Insight/Integrated lights-out.

Hope this works!!!!

Regards,
rmn

Re: Interface Status Not Responding

Oscar A. Perez — Tue, 17 Oct 2006 16:16:20 GMT

Are the OS on those servers Windows 2000/2003?

If so, you need to upgrade the iLO driver to version 1.9

Windows 2000/2003 32bit
http://h18023.www1.hp.com/support/files/lights-out/us/download/24332.html

Windows 2003 64bit
http://h18007.www1.hp.com/support/files/server/us/download/24330.html

Re: Interface Status Not Responding

Rob Hewins — Tue, 20 Feb 2007 17:04:53 GMT

We are running DL360 G4's with Windows 2003 and random servers are displaying "Interface Status: Not Responding". They are all running Proliant Support Pack 7.60A which includes "HP ProLiant Integrated Lights-Out Management Interface Driver for Windows" version 1.9.2195.0. And the firmware version is 1.89 on the iLO.

The iLO's are all working correctly and you can connect, it's only the status in "Systems Insight Manager" that is the issue.

Has anyone seen the same and resolved it?

Re: Interface Status Not Responding

acartes — Thu, 22 Feb 2007 11:48:27 GMT

It may be the management agents are having a problem. These talk to iLO through the driver and if they are having a problem, perhaps restarting or updating them will do the trick?

www.hp.com/servers/proliantessentials
Then Foundation Kit
Then Management Agents
and maybe ProLiant Support Pack

Re: Interface Status Not Responding

Steve_576 — Fri, 20 Apr 2007 08:48:26 GMT

Same issue here on DL380G4's.

Latest ILO firmware, drivers
Win2k3

Anyone ever resolve this?

Re: Interface Status Not Responding

David Orwig — Tue, 24 Apr 2007 15:15:43 GMT

I'm throwing my hat in the ring. This is begining to be quite a little issue.

Re: Interface Status Not Responding

Rancher — Tue, 15 May 2007 14:43:42 GMT

We are running the HP ProLiant Integrated Lights-Out Management Interface Driver for Windows version 1.10 and PSP 7.70. Once we updated, this faulty error went away.

We also did not see it on every server.